Results 1 to 6 of 6
  1. #1
    Join Date
    Jan 2003
    Location
    Southeast, USA
    Posts
    19

    [For Hire] Level 1/2/3 Support, Sales & Billing Tickets, Live Chat, Experienced

    Available for all shifts including Phone, Live Chats, and Ticket support. On pay, open to ideas be them low, high or just right, so please do not hesitate to ask or suggest. PM me for any additional questions or requests. Based in Southeast US (CST) English is first language.

    Redundant network connections (Cable, DSL, 3G Wireless, EDGE Wireless Network)
    Multiple systems to work from
    Completing mySQL Certification

    EXPERIENCE

    11/2007 - Current (In good standing) [Info Upon Request]
    Level 1-3 Support Lead (Ticket and Live Chat)
    * Maintain uptime of servers
    * Maintained/updated/install cPanel
    * Update server software
    * Troubleshoot client issues via support ticket system and chat system
    * Installation of software as needed
    * Generate CSR and install SSL upon client request
    * Migrate accounts throughout internal network
    * Make adjustments to internal DNS as needed
    * DNS management
    * Clean and secure compromised accounts
    * Investigation of abuse reports
    * Responsible for SPAM block delisting
    * VPS troubleshooting
    * HyperVM/OpenVZ

    7/2007 - 11/2007 (Contract End) [Info Upon Request]
    Level 3 Support Lead (Ticket and Phone)
    * Medium size hosting company
    * Administered and troubleshooted XEN and Virtuzzo based boxes
    * cPanel, Plesk, Helm, Ensim
    * Fedora, RHE, Windows 2000, Windows 2003
    * Handled escalated tickets beyond Sales, and Level I-II
    * Cerberus, Unicenter, and Kayako Helpdesk systems
    * Coached and trained Level II new team members
    * Install and troubleshooted rvSkin,cpAddons,and Fantastico

    10/2004 - 7/2007 [Info Upon Request]
    Level 3 Onsite Backoffice/Point of Sale Support
    * Hardware Rollout and replacement (rackmount servers and thin clients)
    * POS System On Site Repair
    * Telxon (Symbol Technologies) On Site Repair and Support
    * Telxon Wireless Router and Repeater Setup for handheld Symbol
    readers and printers
    * Replacement & Repair of rackmount equipment related to POS and
    Inventory Control systems
    * Windows 2000 / Windows NT 4.x / Windows 98/se / Symbol Mini-Linux /
    Citrix / Windows 2000 Terminal Services / MS IIS 6.0+ / MS SQL

    03/2004 - 10/2004 [Info Upon Request]
    Sr. Systems Administrator & Sr. Help Desk
    * 3000+ Helpdesk user base
    * Escalated Ticket Support
    * In support of 6 Junior Administrators and 2
    Dedicated Tech Support Analyst
    * End user support to Windows 9x, Windows ME,
    Windows NT, Windows
    2000, Windows XP, Windows 2003 Server
    * Control Panel support of Ensim, Plesk, and cPanel
    * Server Administration of SQL, mySQL, NAMED/BIND
    (DNS), SMTP, POP3,
    IMAP, APACHE (HTTP), IIS 5/6
    Windows NT 5, Windows 2000
    Datacenter
    Edtion, Windows 2000 Server Edition
    Windows 2003 Server
    Edition, Windows 2003
    Web Edition, RedHat Enterprise, Fedora, Debian
    * VPS Management/Support/Setup (Virtuozzo and Xen)

    10/2003 - 03/2004 - [Info Upon Request]
    Help Desk Level II / Network Analyst
    * 2800+ Helpdesk user database
    * Ticket handling through custom support ticket
    system
    * Emergency Phone Support to end user
    * e-Mail client support of Outlook, Outlook Express,
    Netscape Mail
    * Browser and billing system support
    * PPP & SLIP Dial Up Support & Configuration of all
    operating systems
    * Video Teleconference setup and support to end user
    * PERL, C, PHP Troubleshooting

    9/2000 - 10/2003 [Info Upon Request]
    Help Desk III Lead / Network Analyst
    * Enterprise Database Management/Trouble ticket
    management
    * Help Desk Level III - Hardware/Software Support to
    Corporate Clients
    * Employee Training / Education
    * Computer/Web Programming (CGI, Perl, SQL Backend)
    * Linux/Solaris/Windows 9x/Windows ME/Windows
    NT/Windows 2000/ Windows XP
    * PBX Call Center Experience
    * Hardware/Software Install
    * Office 2000 / XP Suite (Use and Support)
    * TCP/IP, PPP, SLIP, Frame Relay

    11/1999 - 9/2000 [Info Upon Request]
    WAN / LAN Analyst
    * Control and On-Call Status of 40-100 Personal
    Computer Workstations
    * UNIX/Windows 95/Windows 98/Windows ME/Windows
    NT/Windows 2000



    Have installed and managed

    Operating Systems


    - CentOS
    - RHEL
    - SuSE/OpenSuSE
    - Debian
    - Fedora Core
    - FreeBSD
    - Windows 2003

    Control Panels

    - Cpanel/WHM
    - Plesk
    - DirectAdmin
    - Ensim
    - Helm

    Web Servers
    - Apache 1.3,2
    - LiteSpeed Web Server
    - Lighttpd Web Server
    - Other web servers as per client requirements.
    - IIS 5.0 , 6.0

    Mail Servers
    - Sendmail
    - Qmail
    - Exim
    - Mail-enable
    - Smarter Mail

    Billing Software / (including intergration into authorization gateways)
    - Modern Bill
    - PerlBill
    - WHMCS
    - WHM AutoPilot
    - Clientexec

    HelpDesk Software
    - Kayako eSupport
    - PerlDesk
    - Cerberus Helpdesk
    - UserScape HelpSpot

    Other type of software
    - Zend Optimizer
    - eAccelator
    - RvSkin
    - RvSiteBuilde
    - iftop
    - SIM/APF/LSM/BFD/NSIV/LES/PRM/SPRI

  2. #2
    Join Date
    Mar 2007
    Location
    Portugal
    Posts
    7
    Can I use your services by one time only? or you only accept monthly fee clients? I so what is the hour price for a whm intervention? subject = exim and spam in spool.

    Best reg,

    Alvaro

  3. #3
    Join Date
    Jun 2002
    Location
    PA, USA
    Posts
    5,137
    Please email your resume, references, and desired wages/salary/compensation to jobs[at]fluidhosting.com. Thank you.
    Fluid Hosting, LLC - HSphere Shared and Reseller hosting - Now with HIGH AVAILABILITY
    Fluid VPS - Linux and Windows Virtuozzo VPS - Enterprise VPS with up to 2 GB guaranteed memory!
    Get your N+1 High Availability Enterprise Cloud
    Equinix Secaucus NY2 (NYC Metro)

  4. #4
    Join Date
    Jun 2004
    Location
    London
    Posts
    22

  5. #5

  6. #6
    Join Date
    Jul 2006
    Location
    Detroit, MI
    Posts
    1,955
    Please email at karl -at- utropicmedia.com to discuss options.



    Kind Regards,

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •