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  1. #1
    Join Date
    Jun 2003
    Location
    Sheffield
    Posts
    724

    .ru Delegation Problem

    Hi guys,
    A customer has just signed up who wants to add a .ru addon domain.

    This is our first encounter with a .ru domain name and we are experiencing difficulties with the registry. First time he tried to change the nameservers our customer received a:
    Can`t receive SOA-records
    message.

    I suggested that he disable testing of DNS servers to see if that helps, but the state in the Whois is:
    REGISTERED, NOT DELEGATED
    The nameservers are apparently set correctly and the addon domain has been successfully configured in cPanel, but for some reason it just won't connect the the customer's website.

    We are completely bamboozled, any help would be greatly appreciated.
    Thanks,
    chickendippers.
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  2. #2
    Join Date
    Jun 2002
    Location
    New York, USA
    Posts
    180
    Possibly the nameservers weren't updated prior to adding the domain. I would try another attempt at adding the domain after you are sure the nameservers @ the registrar are updated correctly for the addon domain.
    EZHostz.Biz (Established in 2003) a DotJunction.Com Company.
    EZHostz.Biz <-> Reseller Info Domain Name Sales, WebHosting, Email Only Hosting, & Much More.
    Providers of Directi & Enom Reseller Accounts.

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