1AND1 class action lawsuit

dmlanger · #1 04-29-2008, 08:28 PM

Who else is sick and tired of 1and1's fraudulent domain sale tactics, sending the account to collection agency without notifying the user or providing the user with an initial invoice, refusing to cancel domain name, and then refusing to credit account or unlock it. They even send bills once the domain has been trasnfered to another registrar.

I know there are others who are having problems with them, just not worth their time to deal with it. I say we start a class action lawsuit. Who else is with me?

Feel free to post your problems that you've had with them.

FYI 1and1 owns 1and1sucks.net haha

Khell · #2 04-29-2008, 08:40 PM

1&1 were fine when I was with them (6 months ago). Just be sure to unlock your domain yourself before your hosting expires.

I was only there for 3 months which I paid upfront, though, so billing after the initial period may be different.

**ctaborda** · #3 04-30-2008, 04:11 AM

This is not the only time ive heard horror stories about them.

Nick Charlton · #4 04-30-2008, 12:17 PM

I had a collection agency letter sent to me, well my Mother as I had had the domain for a rather long time when a card became expired.

They sent the letter to me before contacting me; then seemed to claim that they had not sent the letter from the collection agency.

Nick

suzanah · #5 07-16-2008, 11:38 AM

I have had so many problems with 1and1

I would love to be part of a class action against them....

Their business practices are very poor. They charge people a year in advance when they try and transfer domains...and other shady things.
I recently wanted to transfer domains .......All of my domains were up to date....they charged me $2,000.......when I refused to pay it they turned it over to collection agency...
Google them and see how many others this has happened to.

They need to be stopped!

Digital-Impulse · #6 07-23-2008, 02:40 AM

In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.

I called them, and was sent to cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).

In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.

Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.

One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.

I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.

I'll back any action against 1&1, their business practices are absurd.

loveacrossborders · #7 07-28-2008, 11:25 PM

I've been screwed over by 1AND1 also for the same reasons mentioned in this thread. PLEASE include me in any class action lawsuit. I'm willing to give testimony or do anything else to take this law-breaking company down.

E-mail: loveacrossborders (at) gmail (dot) com

Syd_M · #8 07-28-2008, 11:40 PM

I have no experience with 1&1, so I can't comment on their services, but I did find this interesting little clause in their Terms & Conditions:

Quote:

21.5

Neither you nor 1&1 may be a representative of other potential claimants or a class of potential claimants in any dispute concerning or relating to this Agreement, nor may two or more individuals' disputes be consolidated or otherwise determined in one proceeding. YOU AND 1&1 ACKNOWLEDGE THAT THIS SECTION 21.5 WAIVES ANY RIGHT TO PARTICIPATION AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLASS ACTION

Interesting, wot?

Digital-Impulse · #9 07-28-2008, 11:48 PM

Quote:

Originally Posted by Syd_M

I have no experience with 1&1, so I can't comment on their services, but I did find this interesting little clause in their Terms & Conditions:

Interesting, wot?

That's actually very interesting. Is that legal? I mean, if you have reason to file a class action lawsuit after the fact would this prevent you from actually filing it?

In either case, they are a terrible company . . . they 'processed my refund' but as of yet I haven't seen it. I'll give it a few more days.

kakowi · #10 07-28-2008, 11:51 PM

it will be best to let the lawyer determine if there is any exceptions to that clause

in my country, the sale of goods act determine that a buyer has the right to expect reasonable quality in the goods (or services) received

from what that was posted here, it appears that the service is 'unreasonable'...still a preliminary consultation with a lawyer might be useful to determine if there is any case

besides if you have actually cancelled your account and you have the documents to prove it, and they proceed to charge your account again and again, it will be at best negligence, at worst fraudulant.

Ronald_Craft · #11 07-29-2008, 12:03 AM

Man, when will 1and1's reign of terror end? They've been rampaging through the hosting industry for years now destroying peoples web sites and nobody has been able to touch them.

Digital-Impulse · #12 07-29-2008, 12:37 AM

Quote:

Originally Posted by kakowi

it will be best to let the lawyer determine if there is any exceptions to that clause

in my country, the sale of goods act determine that a buyer has the right to expect reasonable quality in the goods (or services) received

from what that was posted here, it appears that the service is 'unreasonable'...still a preliminary consultation with a lawyer might be useful to determine if there is any case

besides if you have actually cancelled your account and you have the documents to prove it, and they proceed to charge your account again and again, it will be at best negligence, at worst fraudulant.

Yea. As I already stated I canceled twice . . . I had a 6 month contract, so after my first cancellation I simply forgot about it. Neglecting to keep any emails that verified my cancellation. 6 months later I was charged again . . . I called to cancel by phone, they verified my cancellation (this time no email or paper work) and I was charged AGAIN! This time I saved ALL paper work, customer service names, times . . . etc etc. Still no refund :/ I wouldn't think to much about it, but I've spoken to a few people who where 'given a refund' only to never actually get said refund.