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  1. #1

    legitimate time response to fix a non-working server

    What do you consider a legitimate time response to fix a non-working server (all websites down)?
    Is there a forum where one can pour his frustration with non-performing reseller?

  2. #2
    Join Date
    Sep 2003
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    Quote Originally Posted by exe44 View Post
    What do you consider a legitimate time response to fix a non-working server (all websites down)?
    Is there a forum where one can pour his frustration with non-performing reseller?
    Depends on the issue really.. If it's complex or requires certain actions to be performed from a 3rd party which the host does not have control over, then it will depend on the 3rd party..
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  3. #3
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    Depends on the company size too. A small hosting company might prefer to concentrate the limited manpower on solving the issue rather than answer the tens or hundreds of "update on what's happening" requests. I do think that a general informational response should be given within a couple of hours, so as not to keep the customers in the dark for too long, when the issue takes a while to be solved. I consider that a trade off that one must be ready for when desiring the personal touch of a small host.

    With a bigger sized company, response times should not be affected much.

    The resolution time will depend on the issue. It can take quite a bit of time, as not all causes of problems are easy to pinpoint.

    Is there a forum where one can pour his frustration with non-performing reseller?
    You're already posting in it.

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