I wonder if anyone can help with this... I have signed up for a reseller account with Hostgator with the intention of moving all my sites from my old provider 4sites (avoid avoid avoid!). Obviously I want to avoid downtime so the theory is create the new accounts in whm, upload the files and then change nameservers. Problem is, I can't seem to get ftp to work before changing nameservers. I've tried logging in using my ip and usernames and whilst it lets me login, I can't upload anything, I just get 404 errors. Depending on what I put into the remote directory field on my ftp program (cuteftp) I see different things. If I leave it blank I see 2 entries:
Yes, I contacted hostgator about it, but they seemed confused and said they couldn't reproduce the error, so I went back and looked again and it turnedout that somehow, cuteftp had decided to do the transfers via HTTP rather than FTP, which I've never seen it do before so it didn't occur to me as a possibility. I changed the setting back to FTP and all was well, although I'm still a bit mystified about some of those entries I was seeing!
I thought I'd managed to edit my original post to show that I found a solution but obviously I didn't. Sorry about that.
Thanks for the reply anyhow.