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  1. #1

    Payment Inconsistencies

    Hello,

    We are using whmcs and CDGCommerce/Quantum Gateway and haven't had any problems what-so-ever. However, for one client we get the following scenario:

    Client signed up for a dedicated server, WHMCS collected the credit card details, gateway processed correctly. The card details are stored securely in WHMCS for the next recurring payment to process automatically, however when the next month rolls around, the gateway receives the information, processes, and then WHMCS reports back "Payment Failed."

    Any ideas? This happen for anyone else? All of our other clients are processing payments without error.

  2. #2
    Join Date
    Oct 2005
    Location
    Six Degrees From You
    Posts
    1,075
    Does CDGCommerce actually capture the payment from the card?

    Paul

  3. #3
    It does, the payment goes through and is batched successfully.

  4. #4
    Join Date
    Oct 2005
    Location
    Six Degrees From You
    Posts
    1,075
    Have you mentioned this to Matt at WHMCS? It seems like WHMCS is seeing the wrong status code from CDGCommerce, that or CDGCommerce is sending the wrong one.

    Paul

  5. #5
    You should speak with WHMCS support as it looks like a bug.

  6. #6
    WHMCS should record in the transaction log the failure code or reason why the recurring transaction was declined.

    I agree with the other posters that you will need to contact WHMCS for support on this issue.
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