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  1. #1

    Support Solutions/Help Desk

    Hello Everyone,

    I am in need of free software to run my help desk until my

    company can afford Kayako.

    Any good Free/Open Source Help Desk/Support Solutions out there

    that are easy to set up. (Time Wise)

    Thanks.

  2. #2
    Join Date
    Mar 2005
    Location
    Athens, Greece
    Posts
    1,528
    You can always get WHMCS for as low as 5$/mo from various resellers (like KnownHost, ResellerZoom etc.) plus you have a complete solution besides support (billing, provision etc).

    Free open source Support / Helpdesk software:
    - http://eticket.sourceforge.net
    - http://www.accord5.com/trellis
    Antonis Adamakos @ FuzzFree :: Fully Managed Web Hosting, Development, Online Marketing

  3. #3
    DomainCart - Domain and Hosting Shopping Cart with Integrated Bootstrap Hosting Template.
    www.domaincart.net - Demo

  4. #4
    Join Date
    Apr 2008
    Posts
    444

  5. #5
    Join Date
    Jul 2005
    Location
    Buenos Aires, Argentina
    Posts
    234
    SupportTrio is free for 3 departments and one email.

    It may be good for you, as it's a really good software.
    Nahuel Lanzón - nahuel.lanzon[@]lemuriacorp.com
    Lemuria Corporation - CEO / MANAGER
    Spanish Flash Tutorials! LemuriaDemos.com

  6. #6
    Quote Originally Posted by LemCorp-Nahuel View Post
    SupportTrio is free for 3 departments and one email.

    It may be good for you, as it's a really good software.
    I already use TrioLive so It might not be a bad idea

    I will try it tonight.

    Thank Guys

    Anyone have anything else, please post away

  7. #7
    Join Date
    Feb 2007
    Location
    United Kingdom
    Posts
    102
    Take a look at SmarterTrack it's in beta at the moment it's not free but it's cheaper than Kayako

    http://www.smartertools.com/Products...Interface.aspx

  8. #8
    Join Date
    Dec 2007
    Location
    Jakarta
    Posts
    113
    for free, i recommended to use support trio and trelis desk

  9. #9
    Join Date
    Feb 2008
    Posts
    269
    Hi there! Have you considered using a CRM platform? One thing I could recommend is vtiger, check it out, and maybe you'll find it suitable for your needs.

  10. #10
    Join Date
    Dec 2006
    Location
    Netherlands
    Posts
    1,430
    Cerberusweb.com +1 vote here. Its really, really good piece of software.

    Open source too! But unfortunately the cost is a bit too high if you have more than 3 departments and 3 staff. Less than that and its free

  11. #11
    Join Date
    Oct 2005
    Posts
    890
    I've throw a vote to either Trellis or Cerberus Free.

  12. #12
    Cerberus is pretty good although I tend to prefer the earlier versions as they are more straight forward ticket systems.

  13. #13
    I've found Cerberus to be quite useful, we work with H-Sphere so we use the integrated system, but for dedicated customers Cerberus comes in handy.

  14. #14
    Join Date
    Oct 2005
    Posts
    890
    Quote Originally Posted by transbeam-nick View Post
    Cerberus is pretty good although I tend to prefer the earlier versions as they are more straight forward ticket systems.
    I know what you mean. Cerb 4 to me doesn't feel like a ticket system. I've only demo'd however.

  15. #15
    Quote Originally Posted by Sohan View Post
    I know what you mean. Cerb 4 to me doesn't feel like a ticket system. I've only demo'd however.
    It really doesnt. Its quite disappointing. We put it in for our NOC guys to look at and we can't even figure out how to open a ticket manually its so overly complicated and clearly something other then a ticket system now. Its a real shame because it used to be an amazing and powerful ticket system.
    Nick - Transbeam Inc. (AS6459)
    nick @ transbeam.com
    NYC Based ISP/CLEC offering Transit/Transport/Colo
    http://www.transbeam.com

  16. #16
    Something I just discovered a few minutes ago in Cerberus 4 (just started playing with it recently) is that the only reply that shows up in its entirety by default is the last one in the ticket. All other replies are intentionally hidden, and you have to manually click a "maximize" link for every reply you want to see. So, while you will see the very last reply that was made in its entirety, it may or may not have any context whatsoever without seeing the previous ones. Want to see the previous replies? Get ready to start scrolling through the ticket and clicking a "maximize" link beside every single reply that was made from your company and your customer.

    Their current workaround is to click "Print", as if you were going to print the entire ticket. This opens the ticket in a new window in plain text which displays the ticket in its entirety. Don't have a printer set up? Get ready to close 2 new windows that open up (if you use Windows) regarding setting up a printer. THEN you can finally see the ticket in its entirety. Just like how you could in version 2, and just like how it was in version 3.

    They say this behavior is for performance reasons. Not as in "you get better performance if you don't load all the replies when a ticket is opened", but "if all replies were viewable when the ticket was opened (as they always have been before) there would be a severe degredation in performance".

    I'm not feeling Cerberus 4 guys, not one bit.

  17. #17
    Join Date
    Apr 2003
    Location
    Winnipeg
    Posts
    198
    When you're looking for a paid application I would suggest taking a look at iDesk as well.
    http://www.wpdirectorypro.com is a premium plugin to make a directory using WordPress
    http://www.pocketbikeforum.com racing, mods, sales, and general discussion of pocket bikes

  18. #18
    Join Date
    Aug 2001
    Location
    Orange County, CA
    Posts
    532
    Quote Originally Posted by jpetersen View Post
    They say this behavior is for performance reasons. Not as in "you get better performance if you don't load all the replies when a ticket is opened", but "if all replies were viewable when the ticket was opened (as they always have been before) there would be a severe degredation in performance".
    Hey jpetersen,

    That wasn't the official stance, it's just what one of our (non-coder) front-line guys said on our forums once.

    Our latest build fixes the 'Read All' issue on tickets that you brought up here and on our forums.
    Jeff Standen, Chief of R&D, WebGroup Media LLC. - LinkedIn
    Cerb is a fast and flexible web-based platform for business collaboration and automation. http://www.cerbweb.com/

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