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  1. #1

    FrozenMidnightHosting - Need opinions

    OKay let me tell you the story, in the quickest way I possibly can. I've been with this place for three years. I was there through the big hacking of the site where we all lost everything. My trust was a bit shot in them so I got a account for my added on domains elsewhere. Things got a bit better, it was up for a while and running smoothly (about a year, want to make a note of that)

    Now, for the past three days, all the sites have been down, including the hosting companies main website (frozenmidnighthosting.com). I've left voicemail messages (5 to be exact) and gotten no response. I have emailed numerous times to the [email protected] and [email protected] and have recieved nothing. Normally I wouldn't freak out, but I do host people off my domain.

    Any suggestions of what the next step should be? Because I get the worst feeling that it's going to be like it was before. They are going to say that they were hacked and lost everything and that will lead to a whole lot of problems. So any suggestions of what to do next concerning this would be appreciated.

  2. #2
    Join Date
    Apr 2008
    Location
    New York, NY
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    240
    Three days seems to be pushing it. I hope you made backup copies for this reason.

    I'm hoping that maybe its just a network error but honestly if a host is getting hacked like that, it might be time to maybe look elsewhere.

    If you do decide to stick with them, I'd say to keep trying to contact them. Look up their whois and see if there is a number listed. If not, then maybe look up where the server is located (datacenter) and see if maybe they can give you a hand.

    There are plenty of hosts around this forum that will be able to help you in just about any situation so welcome to the forum.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  3. #3
    Join Date
    Dec 2002
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    chica go go
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    I would probably leave immediately, and find a more reliable provider.

  4. #4
    The only reason I stuck with them for this particular domain was because I had a one time payment thing that I fought like a dog to scrap the money together for. Jamie used to be great. always on, now you can't even get him by phone or email or aim.

    Once it comes back up and it better come back up *or there is going to be serious hell to pay from myself because i can not deal with cranky hostees again* I'll be saving everything and just leaving that domain dormant.

  5. #5
    frozenmidnight.com is not resolving for me. They probably closed down.

  6. #6
    Join Date
    Apr 2008
    Location
    New York, NY
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    240
    I wouldn't necessarily say they are closed down but it might be a possibility. If the server is down, then their site probably won't show up as well.

    Do you know exactly where the host was located? You might be able to find another number.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  7. #7
    whois.net/whois_new.cgi?d=frozenmidnighthosting&tld=com

    that's what I get. I wouldn't even know how to go about contacting anyone but the number of Jamie's listed. and it goes directly to voicemail (seriously, I've tried about once every three hours....)

  8. #8
    Join Date
    Apr 2008
    Location
    New York, NY
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    240
    Whats the phone number you have?
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  9. #9
    512-533-0537

    and then there was a 800 number as well but I think it directs to that number because it was the SAME voicemail message.

  10. #10
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    Kind of weird that he's registered to be in NV but the number points to Texas and the fax points to Ohio...

    Anyway, I'll look into it and let you know if I find anything.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  11. #11
    Join Date
    Apr 2008
    Location
    New York, NY
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    240
    "This is not a surprise when you consider that the owner is one ‘Jamie Timbre’; a high school junior aged only 17."

    This was posted last year. Don't know how reliable the source is but again, I'll look into it.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  12. #12
    Thank you, I appreciate it. I've been with them since I got the domain in 2004, I'm just sad that it's come down to this.

  13. #13
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    I'm beginning to think maybe they just might be gone.

    Do you not have any backups what so ever?
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  14. #14
    Unfortunately no. I had to get a new pc because my old one finally died, harddrive and all. I'm accepting the fact that I lost the information more than likely but I'm asking opinions on the next step besides finding new hosting (i've already done that with surpasshosting which has been very reliable for my friend and I for two years on the domain we share).

    I'm asking so that if others ask around on forums I'm at, I'll be able to point them in a good direction of what to do next lol

  15. #15
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    jtimbre is the username he uses on WHT. I don't know how active it is but maybe send a PM that way.

    (248) 855-5514

    Try that number. Its a Landline to what appears to be his house. Maybe give his parents a heads up with whats going on.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  16. #16
    Thanks. I'll try that tomorrow. it's almost 9 pm pacific time, I don't want to wake his parents up if they happen to be someone that goes to bed early lol

  17. #17
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    Just a heads up. I thought maybe it was the Incorporating company but when I googled it, it was a Residence. Not that its such a bad thing since he probably used it to register the company but yeah.

    I got that number off whitepages so maybe give it a shot.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  18. #18
    Join Date
    Apr 2008
    Location
    New York, NY
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    240
    Quote Originally Posted by PadmeAmidala View Post
    Thanks. I'll try that tomorrow. it's almost 9 pm pacific time, I don't want to wake his parents up if they happen to be someone that goes to bed early lol
    To be honest, if I was in your position, I wouldn't really care what time it was. I'd just want an explanation as to whats going on and if his parents get caught in the crossfire then maybe they can teach him some work ethics.

    Plus I'm not 100% that number is true but the trail he left pointed to that address and that address gave me that number with his name written on it.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  19. #19
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    http://www.whitepages.com/search/Fin...ltime=surv ey

    Seems as if his Parents are Lauren and Keith Timbre.
    Future reference.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  20. #20
    Join Date
    Jan 2008
    Location
    Sacramento, CA
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    3,649
    That really sucks. I guess a lesson learned is to back up and back up often!
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  21. #21
    I tried and got no answer, I'll be calling in a few minutes again.

  22. #22
    Join Date
    Apr 2008
    Location
    New York, NY
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    I actually called the number and someone did pick up but didnt say anything.

    If you hear someone pick up, there is someone on the other line so just say something.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  23. #23
    I did...twice...and they hung up on me!

    This is really rather..pathetic lol

  24. #24
    Join Date
    Apr 2008
    Location
    New York, NY
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    240
    Well, I mean, a landline is the best you can really do unless you want to press charges which I doubt you would.

    Anyway, I hope I was somewhat helpful Queen Amidala, or is it Senator... (joke..)
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  25. #25
    Senator. and the news of my death was GREATLY exagerrated *LOL*

    Oh trust me, I'm going to keep trying. I'll post here when I have a update.

  26. #26
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    Roger. Hope everything works out.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  27. #27
    Well, the domain is back up.

    So I called and got no where, so I had my friend call. Let's just say this...his mother (i'm assuming who answered) Was rather RUDE to my friend.

    Either way, I"m downloading my databases, and everything else on there

    Maybe calling really did help. Thank you for all your help

    Edit: Make that it WAS up...now it's right back to being down.

  28. #28
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    Sorry to hear...

    I really hope that your able to get the backups and move over to another host.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  29. #29
    If I have to stay up all night and download things bit by bit? I will win.

  30. #30
    Join Date
    Oct 2007
    Posts
    4,033
    I suggest you to do a backup whenever possible (after it is up and before it is down).
    You can't afford to face another downtime as it may be down forever.
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  31. #31
    Join Date
    Apr 2008
    Location
    New York, NY
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    do you happen to have had shell access?
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  32. #32
    Join Date
    Apr 2008
    Location
    New York, NY
    Posts
    240
    seems like theyre up again.
    ePhase Networks L.L.C.
    Absolute Hosting Since 2007
    http://www.ephasenetworks.com

  33. #33
    Well it keeps going up...and down...up and down..I think calling his parents last night actually got me somewhere. Sorta.

    Got this email from him this morning:
    Good morning Holly,

    Thank you for contacting me with your concerns.
    I can absolutely understand your frustrations and I would like the opportunity to clarify a few points:

    - The network server was down for about 32 hours due to security maintenance required by our data center. We had no idea the work would be this extensive.
    - We did send out a notice last Sunday stating that maintenance would be taking place however we have received several call requests stating that some clients did not get that email message.
    - The server is back online and we have no intentions of bringing it back down for any work at this time.
    We will work harder to ensure all clients are made aware of these maintenance operations in the future, and I do sincerely apologize for any inconvienances caused to you.

    Please don't hesitate to ask, should you have any further questions.
    Best regards,

    Jamie M. Timbre
    Chief Executive Officer
    Frozen Midnight, LLC Web Solutions

    [email protected]
    P: 888.219.2440 x 307
    F: 888.219.2440
    Imagine. Innovate. Impress.

    My main problem right now? I don't believe him. But I did get a email back (I argue his mom must have been really pissed off last night and confronted him, maybe it'll teach him a lesson not to try and do this again). I'm still frustrated, but ftp goes up and down with me saving the files I need so I'm still saving little by little. however I'm getting sooooo friggin tired right now I haven't been to bed yet.

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