OKay let me tell you the story, in the quickest way I possibly can. I've been with this place for three years. I was there through the big hacking of the site where we all lost everything. My trust was a bit shot in them so I got a account for my added on domains elsewhere. Things got a bit better, it was up for a while and running smoothly (about a year, want to make a note of that)
Now, for the past three days, all the sites have been down, including the hosting companies main website (frozenmidnighthosting.com). I've left voicemail messages (5 to be exact) and gotten no response. I have emailed numerous times to the [email protected] and [email protected] and have recieved nothing. Normally I wouldn't freak out, but I do host people off my domain.
Any suggestions of what the next step should be? Because I get the worst feeling that it's going to be like it was before. They are going to say that they were hacked and lost everything and that will lead to a whole lot of problems. So any suggestions of what to do next concerning this would be appreciated.
Three days seems to be pushing it. I hope you made backup copies for this reason.
I'm hoping that maybe its just a network error but honestly if a host is getting hacked like that, it might be time to maybe look elsewhere.
If you do decide to stick with them, I'd say to keep trying to contact them. Look up their whois and see if there is a number listed. If not, then maybe look up where the server is located (datacenter) and see if maybe they can give you a hand.
There are plenty of hosts around this forum that will be able to help you in just about any situation so welcome to the forum.
The only reason I stuck with them for this particular domain was because I had a one time payment thing that I fought like a dog to scrap the money together for. Jamie used to be great. always on, now you can't even get him by phone or email or aim.
Once it comes back up and it better come back up *or there is going to be serious hell to pay from myself because i can not deal with cranky hostees again* I'll be saving everything and just leaving that domain dormant.
Unfortunately no. I had to get a new pc because my old one finally died, harddrive and all. I'm accepting the fact that I lost the information more than likely but I'm asking opinions on the next step besides finding new hosting (i've already done that with surpasshosting which has been very reliable for my friend and I for two years on the domain we share).
I'm asking so that if others ask around on forums I'm at, I'll be able to point them in a good direction of what to do next lol
Thanks. I'll try that tomorrow. it's almost 9 pm pacific time, I don't want to wake his parents up if they happen to be someone that goes to bed early lol
To be honest, if I was in your position, I wouldn't really care what time it was. I'd just want an explanation as to whats going on and if his parents get caught in the crossfire then maybe they can teach him some work ethics.
Plus I'm not 100% that number is true but the trail he left pointed to that address and that address gave me that number with his name written on it.
Well it keeps going up...and down...up and down..I think calling his parents last night actually got me somewhere. Sorta.
Got this email from him this morning:
Good morning Holly,
Thank you for contacting me with your concerns.
I can absolutely understand your frustrations and I would like the opportunity to clarify a few points:
- The network server was down for about 32 hours due to security maintenance required by our data center. We had no idea the work would be this extensive.
- We did send out a notice last Sunday stating that maintenance would be taking place however we have received several call requests stating that some clients did not get that email message.
- The server is back online and we have no intentions of bringing it back down for any work at this time.
We will work harder to ensure all clients are made aware of these maintenance operations in the future, and I do sincerely apologize for any inconvienances caused to you.
Please don't hesitate to ask, should you have any further questions.
Jamie M. Timbre
Chief Executive Officer
Frozen Midnight, LLC Web Solutions
My main problem right now? I don't believe him. But I did get a email back (I argue his mom must have been really pissed off last night and confronted him, maybe it'll teach him a lesson not to try and do this again). I'm still frustrated, but ftp goes up and down with me saving the files I need so I'm still saving little by little. however I'm getting sooooo friggin tired right now I haven't been to bed yet.