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  1. #1

    Dediwebspace.co.uk no show?

    I purchased a "Complete Reseller" on Sunday 20th April and have still not received any details of my account.

    I have attempted to:
    Contact via MSN
    Contact via Skype
    Contact via UK Phone Support
    Contact via Support Ticket

    All with no luck!

    I have just sent them an email but im guessing that will lead down to a dead end as well.

    I would like to make use of the 14 Day money back guarantee however since communications is poor so I have started a claim via PayPal. However I am posting this here incase it catches the eye of any of the Dediwebspace support just like they did for other people on this forum.

    Cheers.

  2. #2
    Usually business is not conducted on a Sunday, so they should have contacted you today about it. Hope you can find a good solution or get your money back if they don't respond.
    478east
    High Bandwidth Servers
    Custom Hosting Solutions

  3. #3
    Quote Originally Posted by cristibighea View Post
    Usually business is not conducted on a Sunday, so they should have contacted you today about it. Hope you can find a good solution or get your money back if they don't respond.
    Well I would have expected to have received my account on Tuesday.

    Its a simple matter, I want my money back from the 14 day money back guarantee.

  4. #4
    Join Date
    May 2006
    Location
    NJ, USA
    Posts
    6,456
    I see him nearly daily, I'll ask him what's up.

    I believe his name here is RN-David?
    simplywww: directadmin and cpanel hosting that will rock your socks
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  5. #5
    Quote Originally Posted by Dougy View Post
    I see him nearly daily, I'll ask him what's up.

    I believe his name here is RN-David?
    Yes, if you see him please mention this. Thanks!

    I no longer wish this service and would like a refund.

    Thanks!

  6. #6
    Join Date
    Jul 2006
    Posts
    1,078
    Hi,

    Sorry for the delay, Our complete resellers take longer to setup as there is more to them than just creating the account on the server. We also dont do new setups on sunday. My apologies for this and you have requested a refund via email and this will be ohnoured.

  7. #7
    Quote Originally Posted by RN-David View Post
    Hi,

    Sorry for the delay, Our complete resellers take longer to setup as there is more to them than just creating the account on the server. We also dont do new setups on sunday. My apologies for this and you have requested a refund via email and this will be ohnoured.
    Thanks for refunding me David. I assume you do this automatically via PayPal?

  8. #8
    Join Date
    Jul 2006
    Posts
    1,078
    Hi Tom.

    I will do it shortly via PayPal.

    Thanks,

  9. #9
    Join Date
    Jul 2006
    Posts
    1,078
    A refund has been issued to the buyer.

  10. #10
    Quote Originally Posted by RN-David View Post
    A refund has been issued to the buyer.
    Cheers David.

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