Anybody have tickets created and it's missing in the SUPPORT TICKETS MAIL IMPORT LOG? If this happens, it usually means the customer did not get a confirmation email for the ticket creation nor will he/she receive any of the replies you've sent.
Are you experiencing this problem? If so, how did you fix it?
Note: this doesn't happen for every ticket. Only a selected few. Weird thing is when I test it, everything is working the way it should be but it does happen.
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