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  1. #1
    Join Date
    Nov 2004
    Location
    Canada
    Posts
    1,354

    Question whmcs tickets creation missing in the log?

    To those using WHMCS:

    Anybody have tickets created and it's missing in the SUPPORT TICKETS MAIL IMPORT LOG? If this happens, it usually means the customer did not get a confirmation email for the ticket creation nor will he/she receive any of the replies you've sent.

    Are you experiencing this problem? If so, how did you fix it?

    Note: this doesn't happen for every ticket. Only a selected few. Weird thing is when I test it, everything is working the way it should be but it does happen.
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  2. #2
    Join Date
    Jan 2003
    Location
    U.S.A.
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    3,911
    Have you tried contacting the support team at WHMCS.com ? I could remember a few occasions when I use to use WHMCS of the exact same problem.

  3. #3
    Join Date
    Nov 2004
    Location
    Canada
    Posts
    1,354
    I was told if the ticket is submitted directly from the clientarea, it does not get logged.
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  4. #4
    Join Date
    Sep 2002
    Location
    Top Secret
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    11,687
    It would make sense that Dan is right here.
    If you're logging the tickets via the helpdesk (ie: through a browser), why send a confirmation mail, or log it as a 'email', right?
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