There's one major dilemma I'm having on the path to offering end-user support for my reseller clients - and that's what helpdesk to use??
For those of you who do this, how do you handle it? Because I'm thinking if you send in a ticket to Kayako for example, it'll send back an auto-responder with your URL or similar to log in, so you'd need a transparent support domain.
Anyway, anyone's experiences would be great
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