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  1. #1
    Join Date
    Jan 2005
    Location
    NSW, Australia
    Posts
    307

    Offering end-user support

    There's one major dilemma I'm having on the path to offering end-user support for my reseller clients - and that's what helpdesk to use??

    For those of you who do this, how do you handle it? Because I'm thinking if you send in a ticket to Kayako for example, it'll send back an auto-responder with your URL or similar to log in, so you'd need a transparent support domain.

    Anyway, anyone's experiences would be great
    We do web hosting on the cloud. And we do it well. | catsnine.com

  2. #2

  3. #3
    Join Date
    Apr 2005
    Location
    Bangladesh
    Posts
    583
    whats wrong in having an anonymous support domain btw?
    WebHosting.com.bd - Web Hosting Bangladesh
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    DomainDokan.com - Domain Registration Bangladesh
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