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Thread: error in cpanel password
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04-17-2008, 06:52 PM #1Junior Guru Wannabe
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- Feb 2008
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error in cpanel password
hello i have a dedicated server with CENTOS Enterprise 4.6 i686 on standard
i have main problem
that there is an account on my server that the password can enter the FTP account normally
but not enter the Cpanel
i see that if the coanel pass is 951753
he can not log in the cpanel
but can enter FTP why this problem ? and how to resolve it
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04-17-2008, 08:13 PM #2Disabled
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Is the URL of the form
http://serverip:2082 or https://serverip:2083 ??
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04-17-2008, 11:31 PM #3WHT Addict
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Please paste the error you're getting in the login_log, /usr/local/cpanel/logs/login_log. Also check the cpanel error_log in /usr/local/cpanel/logs/ for any errors.
█ Anoop
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04-18-2008, 12:35 AM #4Web Hosting Master
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Try terminating and recreating the account.
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04-18-2008, 01:47 AM #5Junior Guru Wannabe
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Try terminating and recreating the account.
how can i resolve this problem plz
it occur in 3 accounts only from 105 accounts on my server
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04-18-2008, 01:57 AM #6Junior Guru Wannabe
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- Mar 2008
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Please make sure that /etc/proftpd/user have the same password hash as the password hash for the cPanel account in /etc/shadow. Make sure that the correct ownership and group set on the account's home directory and its subfolders.
Sometimes /scripts/suspendacct and then /scripts/unsuspendacct help in such cases.
If the above did not help, please paste the errors you get from /usr/local/cpanel/logs/error_log when login to cPanel.GlowHost.com - Your fully managed, dedicated server specialists.
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04-18-2008, 12:04 PM #7WHT Addict
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- Apr 2008
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perhaps he is trying to log into a sub/addon FTP account and trying the same pass for cpanel ?
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04-18-2008, 12:43 PM #8
drpepo,
You're going to get a lot of speculation here from a lot of armchair quarterbacks with minimal experience.
I'd strongly suggest contacting your server administrator and having them resolve this if you haven't already, because keeping people waiting so you can get 'free support' isn't really the way to run a reasonable business. In fact, it'll have just the opposite affect.
Try changing the user's password inside of CPanel. If that doesn't work, then contact your server admin, because something is clearly wrong.
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04-18-2008, 12:58 PM #9Web Hosting Master
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Linux-tech,
First of all for the issue mentioned by the person, the solutions that are added above may work. I am sure you would agree there is no fixed answer for a particular issue. We reply here solutions that we tried from our experience. Suppose if someone say things that are really not relevant, you can point out that for sure.