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  1. #1
    Join Date
    Feb 2008
    Posts
    66

    error in cpanel password

    hello i have a dedicated server with CENTOS Enterprise 4.6 i686 on standard
    i have main problem
    that there is an account on my server that the password can enter the FTP account normally
    but not enter the Cpanel
    i see that if the coanel pass is 951753
    he can not log in the cpanel
    but can enter FTP why this problem ? and how to resolve it

  2. #2
    Join Date
    Apr 2005
    Location
    Cochin
    Posts
    2,446
    Is the URL of the form

    http://serverip:2082 or https://serverip:2083 ??
    Sam
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  3. #3
    Join Date
    Aug 2007
    Location
    India
    Posts
    117
    Please paste the error you're getting in the login_log, /usr/local/cpanel/logs/login_log. Also check the cpanel error_log in /usr/local/cpanel/logs/ for any errors.
    Anoop
    █ Freelance Linux Admin
    Email: tracerouteme [at] gmail.com

  4. #4
    Join Date
    Oct 2004
    Location
    Kerala, India
    Posts
    4,750
    Try terminating and recreating the account.
    David | www.cliffsupport.com
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  5. #5
    Join Date
    Feb 2008
    Posts
    66
    Try terminating and recreating the account.
    i have done it but no change


    Is the URL of the form

    http://serverip:2082 or https://serverip:2083 ??
    https://serverip:2083

    how can i resolve this problem plz
    it occur in 3 accounts only from 105 accounts on my server

  6. #6
    Join Date
    Mar 2008
    Posts
    47
    Please make sure that /etc/proftpd/user have the same password hash as the password hash for the cPanel account in /etc/shadow. Make sure that the correct ownership and group set on the account's home directory and its subfolders.

    Sometimes /scripts/suspendacct and then /scripts/unsuspendacct help in such cases.

    If the above did not help, please paste the errors you get from /usr/local/cpanel/logs/error_log when login to cPanel.
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  7. #7
    perhaps he is trying to log into a sub/addon FTP account and trying the same pass for cpanel ?

  8. #8
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,686
    drpepo,
    You're going to get a lot of speculation here from a lot of armchair quarterbacks with minimal experience.

    I'd strongly suggest contacting your server administrator and having them resolve this if you haven't already, because keeping people waiting so you can get 'free support' isn't really the way to run a reasonable business. In fact, it'll have just the opposite affect.

    Try changing the user's password inside of CPanel. If that doesn't work, then contact your server admin, because something is clearly wrong.

  9. #9
    Join Date
    Oct 2004
    Location
    Kerala, India
    Posts
    4,750
    Linux-tech,

    First of all for the issue mentioned by the person, the solutions that are added above may work. I am sure you would agree there is no fixed answer for a particular issue. We reply here solutions that we tried from our experience. Suppose if someone say things that are really not relevant, you can point out that for sure.

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