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  1. #1
    Join Date
    Feb 2005
    Posts
    299

    Geekrack given up? All dedicated servers are now in the hands of Burst.net

    This seems a bit strange:

    We are pleased to make the following announcement. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc. We have worked a comprehensive deal in order to provide you our consumers with both the technical and billing support. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc., the data center your service is currently provided in. Nothing needs to be done at this time on your part; however we would like to make you aware of just a few things. All contact/billing information has been released to BurstNet in order to efficiently service your account. There are just a few urls that I would like to make you aware of at this time as well.
    I wonder what the reason was?

  2. #2
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,772
    Why exactly are they "pleased"?
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  3. #3
    Join Date
    Feb 2005
    Posts
    299
    Quote Originally Posted by daejuanj View Post
    Why exactly are they "pleased"?
    No more complaints?

  4. #4
    Join Date
    Dec 2002
    Location
    chica go go
    Posts
    11,858
    Domain Name: GEEKRACK.NET
    Registrar: ESTDOMAINS, INC.
    Whois Server: whois.estdomains.com
    Referral URL: http://www.estdomains.com
    Name Server: SRV1.GEEKRACK.NET
    Name Server: SRV2.GEEKRACK.NET
    Status: ok
    Updated Date: 23-mar-2008
    Creation Date: 10-aug-2007

    big shocker here.

  5. #5
    Join Date
    Aug 2001
    Posts
    4,028
    Does this mean GR is out of the dedicated industry or they'll sell and Burst will support?

  6. #6
    Join Date
    Mar 2008
    Location
    UK.
    Posts
    225
    Mekhu, from the sounds of it - they're out.
    Current Status: Coming up with ideas for a new SaaS.

  7. #7
    Join Date
    Apr 2006
    Location
    United Kingdom
    Posts
    600
    It looks like they've gave Burst all the details of their clients and from now on, Burst will be taking payments and continuing the service for those clients with GeekRack.
    JSHosts - UK Web Hosting
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  8. #8
    Good to know this, as they were not able to offer a good enough service level but Burst should live up to the task. Better to deal with a direct service provider than resellers that don't live up to their offer.
    478east
    High Bandwidth Servers
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  9. #9
    Join Date
    Feb 2005
    Posts
    299
    Quote Originally Posted by ub3r View Post
    Domain Name: GEEKRACK.NET
    Registrar: ESTDOMAINS, INC.
    Whois Server: whois.estdomains.com
    Referral URL: http://www.estdomains.com
    Name Server: SRV1.GEEKRACK.NET
    Name Server: SRV2.GEEKRACK.NET
    Status: ok
    Updated Date: 23-mar-2008
    Creation Date: 10-aug-2007

    big shocker here.
    And your point is? Please clarify ...

  10. #10
    If you look at the email (spoke with a friend that is a customer), they are just doing all the support for GeekRack, GeekRack will still sell, and keep the current clients.

    EDIT: Please post the whole email, so that people do not get confused next time.
    Last edited by blowouthosts; 04-11-2008 at 02:24 PM. Reason: edit
    .

  11. #11
    Join Date
    Mar 2008
    Location
    UK.
    Posts
    225
    Quote Originally Posted by blowouthosts View Post
    If you look at the email (spoke with a friend that is a customer), they are just doing all the support for GeekRack, GeekRack will still sell, and keep the current clients.

    EDIT: Please post the whole email, so that people do not get confused next time.
    Look at this part.

    All contact/billing information has been released to BurstNet
    Why would they release billing information if it was solely support related?
    Current Status: Coming up with ideas for a new SaaS.

  12. #12
    So that they could verify that it was the client? If they didn't how would Burst know who has what?
    .

  13. #13
    Join Date
    Feb 2005
    Posts
    299
    Dear GeekRack Client,

    At the request of our reseller, GeekRack Networks, BurstNET™ has accepted transfer of of your service direct with our company---effective immediately.
    BurstNET Technologies, Inc is the data center your service is currently located at, and the owner of the equipment/network/facility providing service to you.

    BurstNET™ will be invoicing your server/service based on the same price you were previously paying with GeekRack.
    Your first invoice will be for the same service renewal date as with GeekRack, and service will be provided at no charge up until that first renewal date (as many of you have already paid for the current service period) from our company.
    We cannot honor any long term payments to GeekRack, if such were made, as such issues are between their company and yourself, however, we will provide service to you during the current service period as a courtesy.

    Now that the service is transferred directly to us, any support related issues you may have been having should cease, and you will have the peace of mind that stable and secure service will follow.

    Your IP address(es) should not change, and you should not see any service interruption due to this procedure.

    BurstNET™ will be processing the transfers, and updating all contact/support/billing information into your name---as provided to us by GeekRack.
    You will receive several contacts from us following this email, during the transfer process, including a service welcome letter, billing account details, and invoicing details.

    ----------------------------------------------------------------------------

    Our support staff is available 24/7. For general support needs, we have two contact options available:
    1) To contact our support staff via AIM, we can be reached under
    the screen name: BurstNET
    You can obtain a free copy of AIM at: http://www.aim.com/
    2) You can also request support via our ticket system.
    Please open a ticket by:
    * e-mailing support@burst.net
    OR
    * https://support.burst.net/
    Note: For emergency reboots, please email reboots@burst.net or open a Priority 1 ticket.

    To provide you with faster service, please include all necessary information:
    * root/admin password
    * domain name(s)
    * a description of the problem or assistance needed with as much
    details as possible, including how to reproduce the problem (if
    applies)
    This will speed up the support time by allowing our technical support staff to immediately begin diagnosing the problem.

    If your contract includes phone support or for an emergency reboot, please
    contact us (any hour of the day, everyday) at:
    Toll Free: 1-877-BURSTNET
    Phone: 1-570-343-2200
    Fax: 1-570-343-9533
    Note: Basic Managed clients do not receive phone support. Emergency reboots are the exception.

    ----------------------------------------------------------------------------
    If you wish to cancel a service or feature, per our standard cancellation policy, please submit a cancellation form at the following location: https://secure.burst.net/orders/db/cancel/form.shtml
    ----------------------------------------------------------------------------
    In order to receive additional IP addresses you would need to fill out the IP Order and Justification form available at:
    https://secure.burst.net/orders/db/ips/form.shtml
    ----------------------------------------------------------------------------
    Information on our Terms of Service, SLA, and AUP/TOS can be found at:
    https://www.burst.net/policy.shtml
    ---------------------------------------------------------------------------

    We sincerely hope that you continue to utilize our service, and can assure you that you will be satisfied with the service levels following switch directly to us.

    We thank you for your past business, and hope that you continue to allow us to service your hosting needs!

    Please feel free to ask any questions that you might have, by responding to this email, which will open a ticket in our Customer Service Dept...


    Warm Regards,
    BurstNET™

  14. #14
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,875
    Quote Originally Posted by zymic View Post
    And your point is? Please clarify ...
    The company is less than a year old, and a lot of companies in this industry go belly up during their first year.

  15. #15
    Join Date
    Mar 2008
    Location
    UK.
    Posts
    225
    From seeing the full email, dedicated servers have passed to BurstNET - GR are no longer involved.
    Current Status: Coming up with ideas for a new SaaS.

  16. #16
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,772
    Quote Originally Posted by fumiNET View Post
    From seeing the full email, dedicated servers have passed to BurstNET - GR are no longer involved.
    Pretty much seems like they are just doing sales for BurstNET.
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  17. #17
    Join Date
    Dec 2004
    Location
    Netherlands
    Posts
    352
    LOL.

    My apologies,
    but this is just amusing.
    A few weeks ago they were going on about how good they were and that they had a long-term business plan and now they are gone :')

    Hope the clients will have a good service with BurstNET.
    DedicatedBox Dedicated Servers
    http://www.dedicatedbox.us

    Powered by CoreISP.net Corporation

  18. #18
    Maybe this was the long term business plan? LOL

  19. #19
    Join Date
    Mar 2006
    Location
    Ventura CA
    Posts
    314
    On the bright side.

    They did not leave any one stranded (no server access) like we have seen from previous runners.

    tumble
    *G.C. SOLUTIONS Cloud Shared Web Hosting* - Hosting Quality Sites Since 2006. Experience Your Website On A Whole New Level
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  20. #20
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    We've seen summer kiddie hosts.

    But now we witness pre-summer winter break -> spring break (geeks who weren't invited to any spring break parties) hosts.

    Well done.
    Email: info ///at/// honelive.com

  21. #21
    Join Date
    Oct 2007
    Posts
    3,997
    Maybe they got some cash by selling these customers to Burst?
    I said maybe.
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  22. #22
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,772
    Quote Originally Posted by Anantha View Post
    We've seen summer kiddie hosts.

    But now we witness pre-summer winter break -> spring break (geeks who weren't invited to any spring break parties) hosts.

    Well done.



    ...
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  23. #23
    Not to sound bitter here but, if this had happened a couple of weeks ago, I might still have the data that got erroneously wiped off my (paid for) server last week due to whatever miscommunication between GeekRack and Burst.

    This is probably the best thing that could happen for whatever dedicated clients GR had left and like others mentioned, could have been a lot worse.

  24. #24
    Join Date
    Nov 2007
    Posts
    1,247
    No offense, but they are technically breaking the law for passing out personal details to a 3rd party without the consent of the clients?

    From my understanding of the email, GR is moving away from BurstNET due to their horrible setup times, network issues, and other "issues". This was probably the worst way to handle that. My company has stopped reselling servers with BurstNET, but we aren't going to just dump our dedicated clients off to BurstNET. In this case, they should have either offered an alternative, or just dealt with the clients they have with BurstNET. The way they are ending it will only damage their image as a webhost, and prevent future sales.

    I wish the best of luck to the clients transferred off of GR, I am sure it is better in the long run though as their support is lacking in many ways, but just because you are no longer dealing with GR, you will (most likely) have issues still, as BurstNET isn't the greatest provider.
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!

  25. #25
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,772
    Quote Originally Posted by CrissicSolutions View Post
    No offense, but they are technically breaking the law for passing out personal details to a 3rd party without the consent of the clients?
    How is BurstNET a 3rd party? I'm not sure what laws you are referring to anyway, but unless a client owns stock in a company, the owners can hand clients over without asking for permission.

    There are tons of hosting companies that get sold without the clients even knowing.

    I wish the best of luck to the clients transferred off of GR, I am sure it is better in the long run though as their support is lacking in many ways, but just because you are no longer dealing with GR, you will (most likely) have issues still, as BurstNET isn't the greatest provider.
    For their prices, they are a pretty good provider.
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