Dear
GeekRack Client,
At the request of our reseller,
GeekRack Networks, BurstNET™ has accepted transfer of of your service direct with our company---effective immediately.
BurstNET Technologies, Inc is the data center your service is currently located at, and the owner of the equipment/network/facility providing service to you.
BurstNET™ will be invoicing your server/service based on the same price you were previously paying with
GeekRack.
Your first invoice will be for the same service renewal date as with
GeekRack, and service will be provided at no charge up until that first renewal date (as many of you have already paid for the current service period) from our company.
We cannot honor any long term payments to
GeekRack, if such were made, as such issues are between their company and yourself, however, we will provide service to you during the current service period as a courtesy.
Now that the service is transferred directly to us, any support related issues you may have been having should cease, and you will have the peace of mind that stable and secure service will follow.
Your IP address(es) should not change, and you should not see any service interruption due to this procedure.
BurstNET™ will be processing the transfers, and updating all contact/support/billing information into your name---as provided to us by
GeekRack.
You will receive several contacts from us following this email, during the transfer process, including a service welcome letter, billing account details, and invoicing details.
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Our support staff is available 24/7. For general support needs, we have two contact options available:
1) To contact our support staff via AIM, we can be reached under
the screen name: BurstNET
You can obtain a free copy of AIM at:
http://www.aim.com/
2) You can also request support via our ticket system.
Please open a ticket by:
* e-mailing
support@burst.net
OR
*
https://support.burst.net/
Note: For emergency reboots, please email
reboots@burst.net or open a Priority 1 ticket.
To provide you with faster service, please include all necessary information:
* root/admin password
* domain name(s)
* a description of the problem or assistance needed with as much
details as possible, including how to reproduce the problem (if
applies)
This will speed up the support time by allowing our technical support staff to immediately begin diagnosing the problem.
If your contract includes phone support or for an emergency reboot, please
contact us (any hour of the day, everyday) at:
Toll Free: 1-877-BURSTNET
Phone: 1-570-343-2200
Fax: 1-570-343-9533
Note: Basic Managed clients do not receive phone support. Emergency reboots are the exception.
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If you wish to cancel a service or feature, per our standard cancellation policy, please submit a cancellation form at the following location:
https://secure.burst.net/orders/db/cancel/form.shtml
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In order to receive additional IP addresses you would need to fill out the IP Order and Justification form available at:
https://secure.burst.net/orders/db/ips/form.shtml
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Information on our Terms of Service, SLA, and AUP/TOS can be found at:
https://www.burst.net/policy.shtml
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We sincerely hope that you continue to utilize our service, and can assure you that you will be satisfied with the service levels following switch directly to us.
We thank you for your past business, and hope that you continue to allow us to service your hosting needs!
Please feel free to ask any questions that you might have, by responding to this email, which will open a ticket in our Customer Service Dept...
Warm Regards,
BurstNET™
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