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Geekrack given up? All dedicated servers are now in the hands of Burst.net

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  #1  
Old
Web Hosting Guru
 
Join Date: Feb 2005
Posts: 299

Geekrack given up? All dedicated servers are now in the hands of Burst.net


This seems a bit strange:

Quote:
We are pleased to make the following announcement. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc. We have worked a comprehensive deal in order to provide you our consumers with both the technical and billing support. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc., the data center your service is currently provided in. Nothing needs to be done at this time on your part; however we would like to make you aware of just a few things. All contact/billing information has been released to BurstNet in order to efficiently service your account. There are just a few urls that I would like to make you aware of at this time as well.
I wonder what the reason was?



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  #2  
Old
Is our children learning?
 
Join Date: Aug 2003
Location: Chicago, IL USA
Posts: 2,738
Why exactly are they "pleased"?

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  #3  
Old
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Join Date: Feb 2005
Posts: 299
Quote:
Originally Posted by daejuanj View Post
Why exactly are they "pleased"?
No more complaints?

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  #4  
Old
Disabled
 
Join Date: Dec 2002
Location: chica go go
Posts: 11,858
Domain Name: GEEKRACK.NET
Registrar: ESTDOMAINS, INC.
Whois Server: whois.estdomains.com
Referral URL: http://www.estdomains.com
Name Server: SRV1.GEEKRACK.NET
Name Server: SRV2.GEEKRACK.NET
Status: ok
Updated Date: 23-mar-2008
Creation Date: 10-aug-2007

big shocker here.

  #5  
Old
Evenly Divided
 
Join Date: Aug 2001
Posts: 4,028
Does this mean GR is out of the dedicated industry or they'll sell and Burst will support?

  #6  
Old
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Join Date: Mar 2008
Location: UK.
Posts: 225
Mekhu, from the sounds of it - they're out.

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  #7  
Old
Web Hosting Master
 
Join Date: Apr 2006
Location: United Kingdom
Posts: 582
It looks like they've gave Burst all the details of their clients and from now on, Burst will be taking payments and continuing the service for those clients with GeekRack.

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  #8  
Old
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Join Date: Jan 2007
Posts: 2,602
Good to know this, as they were not able to offer a good enough service level but Burst should live up to the task. Better to deal with a direct service provider than resellers that don't live up to their offer.

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  #9  
Old
Web Hosting Guru
 
Join Date: Feb 2005
Posts: 299
Quote:
Originally Posted by ub3r View Post
Domain Name: GEEKRACK.NET
Registrar: ESTDOMAINS, INC.
Whois Server: whois.estdomains.com
Referral URL: http://www.estdomains.com
Name Server: SRV1.GEEKRACK.NET
Name Server: SRV2.GEEKRACK.NET
Status: ok
Updated Date: 23-mar-2008
Creation Date: 10-aug-2007

big shocker here.
And your point is? Please clarify ...

  #10  
Old
Junior Guru
 
Join Date: Dec 2007
Posts: 205
If you look at the email (spoke with a friend that is a customer), they are just doing all the support for GeekRack, GeekRack will still sell, and keep the current clients.

EDIT: Please post the whole email, so that people do not get confused next time.

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Last edited by blowouthosts; 04-11-2008 at 02:24 PM. Reason: edit
  #11  
Old
Junior Guru
 
Join Date: Mar 2008
Location: UK.
Posts: 225
Quote:
Originally Posted by blowouthosts View Post
If you look at the email (spoke with a friend that is a customer), they are just doing all the support for GeekRack, GeekRack will still sell, and keep the current clients.

EDIT: Please post the whole email, so that people do not get confused next time.
Look at this part.

Quote:
All contact/billing information has been released to BurstNet
Why would they release billing information if it was solely support related?

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  #12  
Old
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Join Date: Dec 2007
Posts: 205
So that they could verify that it was the client? If they didn't how would Burst know who has what?

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  #13  
Old
Web Hosting Guru
 
Join Date: Feb 2005
Posts: 299
Dear GeekRack Client,

At the request of our reseller, GeekRack Networks, BurstNET™ has accepted transfer of of your service direct with our company---effective immediately.
BurstNET Technologies, Inc is the data center your service is currently located at, and the owner of the equipment/network/facility providing service to you.

BurstNET™ will be invoicing your server/service based on the same price you were previously paying with GeekRack.
Your first invoice will be for the same service renewal date as with GeekRack, and service will be provided at no charge up until that first renewal date (as many of you have already paid for the current service period) from our company.
We cannot honor any long term payments to GeekRack, if such were made, as such issues are between their company and yourself, however, we will provide service to you during the current service period as a courtesy.

Now that the service is transferred directly to us, any support related issues you may have been having should cease, and you will have the peace of mind that stable and secure service will follow.

Your IP address(es) should not change, and you should not see any service interruption due to this procedure.

BurstNET™ will be processing the transfers, and updating all contact/support/billing information into your name---as provided to us by GeekRack.
You will receive several contacts from us following this email, during the transfer process, including a service welcome letter, billing account details, and invoicing details.

----------------------------------------------------------------------------

Our support staff is available 24/7. For general support needs, we have two contact options available:
1) To contact our support staff via AIM, we can be reached under
the screen name: BurstNET
You can obtain a free copy of AIM at: http://www.aim.com/
2) You can also request support via our ticket system.
Please open a ticket by:
* e-mailing support@burst.net
OR
* https://support.burst.net/
Note: For emergency reboots, please email reboots@burst.net or open a Priority 1 ticket.

To provide you with faster service, please include all necessary information:
* root/admin password
* domain name(s)
* a description of the problem or assistance needed with as much
details as possible, including how to reproduce the problem (if
applies)
This will speed up the support time by allowing our technical support staff to immediately begin diagnosing the problem.

If your contract includes phone support or for an emergency reboot, please
contact us (any hour of the day, everyday) at:
Toll Free: 1-877-BURSTNET
Phone: 1-570-343-2200
Fax: 1-570-343-9533
Note: Basic Managed clients do not receive phone support. Emergency reboots are the exception.

----------------------------------------------------------------------------
If you wish to cancel a service or feature, per our standard cancellation policy, please submit a cancellation form at the following location: https://secure.burst.net/orders/db/cancel/form.shtml
----------------------------------------------------------------------------
In order to receive additional IP addresses you would need to fill out the IP Order and Justification form available at:
https://secure.burst.net/orders/db/ips/form.shtml
----------------------------------------------------------------------------
Information on our Terms of Service, SLA, and AUP/TOS can be found at:
https://www.burst.net/policy.shtml
---------------------------------------------------------------------------

We sincerely hope that you continue to utilize our service, and can assure you that you will be satisfied with the service levels following switch directly to us.

We thank you for your past business, and hope that you continue to allow us to service your hosting needs!

Please feel free to ask any questions that you might have, by responding to this email, which will open a ticket in our Customer Service Dept...


Warm Regards,
BurstNET™

  #14  
Old
Security Ninja
 
Join Date: Mar 2003
Location: Canada
Posts: 8,753
Quote:
Originally Posted by zymic View Post
And your point is? Please clarify ...
The company is less than a year old, and a lot of companies in this industry go belly up during their first year.

  #15  
Old
Junior Guru
 
Join Date: Mar 2008
Location: UK.
Posts: 225
From seeing the full email, dedicated servers have passed to BurstNET - GR are no longer involved.

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