Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : Is it worth is to raise prices and provide better tech support and faster servers??

[mas3000]

We're looking into 24x7 staff shortly and a move to faster quality servers. I was wondering what other WHT had to say about this. Should I hire 24x7 tech support and move to faster more expensive servers and raise prices?? Surely, it would be better for the client. But it seems there are so many people who want cheap, cheap, cheap, that not as many people care about quality. Can anyone give out a percentage of people looking for a web host who are looking for quality instead of quantity(and cheap prices)? Thanks for anyone's opinions.

- Mike

[Amir]

Hello,

If you want to market your business on WHT, then forget about higher prices. Everyone here is just looking for umetered blab, unmetered blab, for US$ 5.00 per month.

But out there, you can find too many people who are willing to pay well, instead get reliability, and superior custoemr service.

[smidwap]

Yes, I have to agree with HeadMaster. Most people at WHT are looking for the cheapest prices out there, maybe even a free host. If you do advertising out of WHT, you might be able to raise prices. However, I wouldn't consider raising prices until your company has a good reputation and are well-known. Or else, how are they going to know you have great tech support?

[interactive]

its called capitalism lol we want it cheap so we can resell it and make more profit ;-)

[phpcoder]

I think the only occasion you would want to start out using higher prices is if you are dedicated/managed servers.... like Rackspace.

[mas3000]

Where do you think is a good place on the web to advertise "quality" hosting?

[mdrussell]

No. Some people at WHT want everything for under $10, but after a while, people come to appreciate that they have to pay higher prices for quality bandwidth, quality hardware and quality support.

[smidwap]

Then again, you don't want to look like you gradually raise your prices for your hosting plans. That might look bad. Maybe it would be best to start high, then if you need to, go low.

[poncho2000]

Everyone here is just looking for umetered blab, unmetered blab, for US$ 5.00 per month.

HeadMaster ,

I've just check your prices and you are one of the people that give everything for nothing:

200 MB Storage space
15 GB Monthly Traffic
150 E-mail Boxes
FREE Domain!
...

7.95/mo

and this is much better :

4 GB Storage space
100 GB Monthly Traffic
Unlimited E-mail Boxes
FREE Domain!
...

44.95/mo

The people want to get everything for nothing because there is somebody out there to offer it!

Peter

[jhcashman]

y don't u ask your clients?

[insider_hush]

no, rasing prices will only make it harder for you to get more clients

[keith70]

I get tired of seeing all these plans for like $3.95 or $7.95 for lots of space and bw. Its going to be hard for a company to survive on such low prices. We need to stay in business for a long time, and offerin hosting at $3.95 (with lots of space and bw) would not allow us to stay in business very long. By increasing your prices, and that gives your customers better support and uptime, then yes in my opinion, it would be well worth it. Our customers want quality first.

Just my .02...

[sharkman]

I think there is defenatly a market for higer price hosting plans. people don't really care about paying a little more when it comes to such small amounts, and if they do care I'm not sure you want to work with them so much, because this is the clients who will suck you for everything you got you need to grab your niche market and work on it. I think there's much more growth potantial in quality than in qunatity.

[vwh]

I am a reseller and have chosen a company based on QUALITY not quantity. Unless you have dedicated servers you ca not compete with the $3.95 a month people.

Instead I focus on QUALITY and SUPPORT, even to the extent of writing scripts for my clients and going way above and beyond the call of duty.

I feel its important to get an 'angle' and run with it, too many cheap skates out there so going for quality and service, is in my opinion the better option.

I tried cheap and nasty and lost lots of clients, people aren't gullible and won't put up with downtime and poor server reliability. Too many hosts and resellers focus on profit rather than support. In the end quality and support will equal profit.

Pete

[sharkman]

Hte qunaitty guys will sophicate each other.