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  1. #1
    Join Date
    Mar 2004
    Posts
    90

    Virpus problems?

    I have a VPS from Virpus. Everything was fine but now I cannot load my websites. I have SSH access, the load is ok, but my websites doesn't load. Traceroute to the server is ok.

    I tried to contact Virpus however their website is also not loading. Can anybody check if you can load the Virpus website? It's http://www.virpus.com

  2. #2
    Join Date
    Mar 2003
    Location
    England
    Posts
    55
    That's strange; that site doesn't load for me - if you can get in by SSH, why on earth isn't port 80 working? Do you use any kind of proxy?

  3. #3
    Join Date
    Mar 2004
    Posts
    90
    No proxy, and I checked from different ISPs...

  4. #4
    Join Date
    Jan 2005
    Location
    In your server
    Posts
    2,945
    possible that their firewall has an issue and is blocking port 80, possible haxor attack?

  5. #5
    Join Date
    Mar 2004
    Posts
    90
    After several minutes, trying to access their forum at http://virpus.com/forum I get phpBB : Critical Error Could not connect to the database

    Maybe there is a network problem out there. However, myvirpus.com (their support website) is working and I opened a support ticket.

  6. #6
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    This isn't a website error, this is a full network error, and certainly not the first I've seen in 2 weeks:
    --- ping statistics ---
    100 packets transmitted, 76 received, 24% packet loss, time 99957ms
    rtt min/avg/max/mdev = 19.425/51.902/119.716/24.018 ms
    Repeated issues, repeated tickets, Virpus doesn't seem to care, they'll just throw customers on a cogent line for fun.

    This started around 3 am CST, and it's slowly getting worse.

  7. #7
    Join Date
    Mar 2004
    Posts
    90
    Yes, at this moment I can't even connect with ssh

  8. #8
    Join Date
    Mar 2004
    Posts
    90
    still unreachable, it's been more than 2 hours since my websites are unreachable.

    linux-tech, are you a virpus customer? did you had any luck contacting support? virpus.com is also down, I wonder if anyone from virpus noticed that.

  9. #9
    Join Date
    Oct 2005
    Posts
    227
    the same problem here ,
    i think have network problem , DDOS again !!!! :O

  10. #10
    Join Date
    Oct 2005
    Posts
    227
    Connection to server 66.*.***.** failed (Connection actively refused by the server.)

  11. #11
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    409
    We have access to dedicated servers on the virpus network although its very slow at the moment.

    Appears myvirpus.com is hosted offsite.

  12. #12
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    Yes, I'm a virpus customer. I maintain many vps' in many DC's.
    They've had problems since (at least) 3am this morning, 5 hours. It hasn't been FULLY down since then, but it's been down a good portion of that time.

  13. #13
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    409
    Has anyone heard from Ken and crew yet?

  14. #14
    Join Date
    Mar 2004
    Posts
    90
    I had an answer to my support request, they told me to check if it's ok now, it was not ok, I replied then... nothing.

  15. #15
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    409
    linux-tech,
    I agree with you. Ever since Virpus' carrier (LightEdge) has thrown Cogent as default route, performance has really went down hill.

    They are using least expensive routing which is hurting everyone's performance.

  16. #16
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    409
    Getting progressively worse
    Ping statistics for 66.6.102.33: (virpus.com)
    Packets: Sent = 100, Received = 73, Lost = 27 (27% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 141ms, Average = 86ms

    Ping statistics for 66.6.122.xx: (dedicated server)
    Packets: Sent = 100, Received = 60, Lost = 40 (40% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 141ms, Average = 86ms

  17. #17
    Join Date
    Mar 2004
    Posts
    90
    my server is still not reachable

  18. #18
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    yeah,
    I've submitted a cancellation request myself.
    Signed up for service on the first
    Received server on the first
    started noticing major packet loss on the first, including downtime like mad.

    In 9 days that server has sent me so many "unknown host" and "down host" alerts that it's just not worth keeping. Couple this with the 5+ hours of downtime this morning, and I'm done there.

  19. #19
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    409
    From the Virpus HelpDesk:

    Hello,

    We are experiencing a temporary network outage issue,we are working on it.Will update you once it is done.

    Regards,
    Niev
    Virpus Networks, Inc.

  20. #20
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    lol

    'temporary network problems'.

    You don't think that 5+ hours is more than 'temporary'?

  21. #21
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    409
    linux-tech,
    Dont kill the messenger, im just relaying what i find out as im in the same boat. Is 6+ hours now rediculous? Absolutely. Will Ken come and make a update, i hope so

  22. #22
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    No, no, I'm in no way mad at anyone but Virpus, and moreso at myself for not listening to my gut instinct when this started (for me at least), 9 days ago.

    Unfortunately, I've just thrown out $35, and that's not counting the ad money lost because of this uttter garbage.

    Thankfully I ONLY had the ad related stuff hosted there, and free services forums, but still, it just makes me look bad.

  23. #23
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    2,580
    Hello,

    The issue has been resolved at this time. This was due to a large number of UDP packets being sent as a flood which exhaulsted our firewall.

    We apologize for any inconvenience caused. Please feel free to open a ticket if you are still experiencing any issues.

    A full detailed explanation has been sent to our customer base.

    Happy Hostings,

  24. #24
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    2,580
    Quote Originally Posted by linux-tech View Post
    No, no, I'm in no way mad at anyone but Virpus, and moreso at myself for not listening to my gut instinct when this started (for me at least), 9 days ago.

    Unfortunately, I've just thrown out $35, and that's not counting the ad money lost because of this uttter garbage.

    Thankfully I ONLY had the ad related stuff hosted there, and free services forums, but still, it just makes me look bad.
    Got your cancellation request, and will process it within the business day.

    Sorry it did not work out, and I wish you the best of luck.

    Good day.

  25. #25
    Join Date
    Mar 2004
    Posts
    90
    thanks, it's working now

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