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  1. #1
    Join Date
    Mar 2004
    Posts
    86

    Virpus problems?

    I have a VPS from Virpus. Everything was fine but now I cannot load my websites. I have SSH access, the load is ok, but my websites doesn't load. Traceroute to the server is ok.

    I tried to contact Virpus however their website is also not loading. Can anybody check if you can load the Virpus website? It's http://www.virpus.com

  2. #2
    Join Date
    Mar 2003
    Location
    England
    Posts
    54
    That's strange; that site doesn't load for me - if you can get in by SSH, why on earth isn't port 80 working? Do you use any kind of proxy?

  3. #3
    Join Date
    Mar 2004
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    86
    No proxy, and I checked from different ISPs...

  4. #4
    Join Date
    Jan 2005
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    In your server
    Posts
    2,679
    possible that their firewall has an issue and is blocking port 80, possible haxor attack?

  5. #5
    Join Date
    Mar 2004
    Posts
    86
    After several minutes, trying to access their forum at http://virpus.com/forum I get phpBB : Critical Error Could not connect to the database

    Maybe there is a network problem out there. However, myvirpus.com (their support website) is working and I opened a support ticket.

  6. #6
    Join Date
    Sep 2002
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    This isn't a website error, this is a full network error, and certainly not the first I've seen in 2 weeks:
    --- ping statistics ---
    100 packets transmitted, 76 received, 24% packet loss, time 99957ms
    rtt min/avg/max/mdev = 19.425/51.902/119.716/24.018 ms
    Repeated issues, repeated tickets, Virpus doesn't seem to care, they'll just throw customers on a cogent line for fun.

    This started around 3 am CST, and it's slowly getting worse.

  7. #7
    Join Date
    Mar 2004
    Posts
    86
    Yes, at this moment I can't even connect with ssh

  8. #8
    Join Date
    Mar 2004
    Posts
    86
    still unreachable, it's been more than 2 hours since my websites are unreachable.

    linux-tech, are you a virpus customer? did you had any luck contacting support? virpus.com is also down, I wonder if anyone from virpus noticed that.

  9. #9
    Join Date
    Oct 2005
    Posts
    220
    the same problem here ,
    i think have network problem , DDOS again !!!! :O

  10. #10
    Join Date
    Oct 2005
    Posts
    220
    Connection to server 66.*.***.** failed (Connection actively refused by the server.)

  11. #11
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    397
    We have access to dedicated servers on the virpus network although its very slow at the moment.

    Appears myvirpus.com is hosted offsite.

  12. #12
    Join Date
    Sep 2002
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    Yes, I'm a virpus customer. I maintain many vps' in many DC's.
    They've had problems since (at least) 3am this morning, 5 hours. It hasn't been FULLY down since then, but it's been down a good portion of that time.

  13. #13
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
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    397
    Has anyone heard from Ken and crew yet?

  14. #14
    Join Date
    Mar 2004
    Posts
    86
    I had an answer to my support request, they told me to check if it's ok now, it was not ok, I replied then... nothing.

  15. #15
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
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    397
    linux-tech,
    I agree with you. Ever since Virpus' carrier (LightEdge) has thrown Cogent as default route, performance has really went down hill.

    They are using least expensive routing which is hurting everyone's performance.

  16. #16
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
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    397
    Getting progressively worse
    Ping statistics for 66.6.102.33: (virpus.com)
    Packets: Sent = 100, Received = 73, Lost = 27 (27% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 141ms, Average = 86ms

    Ping statistics for 66.6.122.xx: (dedicated server)
    Packets: Sent = 100, Received = 60, Lost = 40 (40% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 141ms, Average = 86ms

  17. #17
    Join Date
    Mar 2004
    Posts
    86
    my server is still not reachable

  18. #18
    Join Date
    Sep 2002
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    yeah,
    I've submitted a cancellation request myself.
    Signed up for service on the first
    Received server on the first
    started noticing major packet loss on the first, including downtime like mad.

    In 9 days that server has sent me so many "unknown host" and "down host" alerts that it's just not worth keeping. Couple this with the 5+ hours of downtime this morning, and I'm done there.

  19. #19
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    397
    From the Virpus HelpDesk:

    Hello,

    We are experiencing a temporary network outage issue,we are working on it.Will update you once it is done.

    Regards,
    Niev
    Virpus Networks, Inc.

  20. #20
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    Sep 2002
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    lol

    'temporary network problems'.

    You don't think that 5+ hours is more than 'temporary'?

  21. #21
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
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    397
    linux-tech,
    Dont kill the messenger, im just relaying what i find out as im in the same boat. Is 6+ hours now rediculous? Absolutely. Will Ken come and make a update, i hope so

  22. #22
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    No, no, I'm in no way mad at anyone but Virpus, and moreso at myself for not listening to my gut instinct when this started (for me at least), 9 days ago.

    Unfortunately, I've just thrown out $35, and that's not counting the ad money lost because of this uttter garbage.

    Thankfully I ONLY had the ad related stuff hosted there, and free services forums, but still, it just makes me look bad.

  23. #23
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    2,561
    Hello,

    The issue has been resolved at this time. This was due to a large number of UDP packets being sent as a flood which exhaulsted our firewall.

    We apologize for any inconvenience caused. Please feel free to open a ticket if you are still experiencing any issues.

    A full detailed explanation has been sent to our customer base.

    Happy Hostings,

  24. #24
    Join Date
    Mar 2004
    Location
    Seattle, WA
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    2,561
    Quote Originally Posted by linux-tech View Post
    No, no, I'm in no way mad at anyone but Virpus, and moreso at myself for not listening to my gut instinct when this started (for me at least), 9 days ago.

    Unfortunately, I've just thrown out $35, and that's not counting the ad money lost because of this uttter garbage.

    Thankfully I ONLY had the ad related stuff hosted there, and free services forums, but still, it just makes me look bad.
    Got your cancellation request, and will process it within the business day.

    Sorry it did not work out, and I wish you the best of luck.

    Good day.

  25. #25
    Join Date
    Mar 2004
    Posts
    86
    thanks, it's working now

  26. #26
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    Sep 2002
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    "Sorry it didn't work out"
    Me too, unfortunately, now I've got to spend more time moving things around, replace ads, adservers, and, let's just say it's a mess. While I appreciate the refund, it doesn't even begin to cover what was really lost here.

  27. #27
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
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    You bet, and I apologize for the inconvenience. Thanks for your patience.

  28. #28
    Join Date
    Mar 2004
    Location
    Seattle, WA
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    Quote Originally Posted by linux-tech View Post
    "Sorry it did not work out, and I wish you the best of luck."
    That's nice, now it would be better if you refunded my cash. Of course, one could only wish.

    Unfortunately, I'm out not only the money I paid to YOU this month, but the money I have to pay to another provider to get this situation resolved and another server running. I've had to pay for 2 VPS' this month when I should only have to pay for ONE, and that's not due to my own fault at all.

    Yeah, "sorry it didn't work out" doesn't cut it Ken. You screwed up big time here, ignoring this for , well, 7 hours this morning, and closing tickets without even a quality response. Professional much?
    None of the 3 tickets of yours were ever closed, and I'm not going to argue with you over this forum. I have already processed your refund and canceled your account. I understand that you are upset, and I'm not sure what more you would like for me to do. I have gave you as well as our other customers a sincere apology for the packetloss issues.

    Again, I'm not going to sit here and argue with you as that will not solve anything. You've been refunded and your cancellation has been processed.

    Feel free to put in a ticket if you wish to discuss this further.

    Good day to you.

  29. #29
    Join Date
    Sep 2002
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    Top Secret
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    #1
    Ticket was closed. You may not want to acknowledge it, but it WAS CLOSED. I logged in this morning, and it was closed. Of course, I re-opened it, but that's beyond things.

    #2
    I never ASKED for a refund, now did I? I stated that you were to cancel the account and never bill the card again. Did that mean 'shut down the server'? Did that mean 'refund the card'? No, to either one.

    Your response?
    -- We cancelled your account (as requested)
    -- We shut down your server (as not requested)
    -- We refunded your card (again, not requested)

    So, you've basically taken any and all data I've accumulated over the past 9 days , all the work, and run away with it. That's incredibly unprofessional. You shutdown my server, stole my data and then ran. OOOOKAY. I guess I'll just make sure to post that in the review.

    It would have been best had you acted professionally here and just left it up. NEVER, EVER did I ask you for a refund, EVER! In fact, here, here's my whole ticket:

    You are to cancel this account and never bill this card again.
    I've given you 9 days to straighten your network around and fix these latency issues, that's plenty. I can't keep losing money because you don't want to do your jobs properly.
    The entire ticket. Tell me, where did I ask for a refund? Where did I authorize you to shut down my server? OOOOOPS , I didn't!

    This situation just went from bad to extremely poorly handled. I'd suggest you return the VPS to working order quickly!

  30. #30
    Join Date
    Dec 2000
    Location
    Sunny Florida (Orlando)
    Posts
    397
    Ken,

    Are we able to claim SLA credit on this since you guarantee 100% uptime on dedicated servers and this 8 hours (3AM to 11AM) very much so violated that guarantee?

  31. #31
    Join Date
    Mar 2004
    Location
    Seattle, WA
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    Quote Originally Posted by webtech View Post
    Ken,

    Are we able to claim SLA credit on this since you guarantee 100% uptime on dedicated servers and this 8 hours (3AM to 11AM) very much so violated that guarantee?
    Hello,

    Yes, most definitely. Just open up a ticket. I think you opened up a ticket in myvirpus also asking this and a tech should have already replied to you.

    Thanks.

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