I would rate LiquidWeb a 4.5 as I have used them in the past. the only reason I don't rate them a 5 is because there's always room for improvement. I have never used HostGator's services so I do not know about them.
There is no objective criteria to rate someone except their own customers. To be honest I have to say that I didn't see any objective web hosting ratings site or system... at least not big enough. There were some directories which allowed review submissions within the last few years but they lost their credibility after the boom of "top web hosting" sites.
Something I find reasonable is to come to WHT or to other popular website service forums and to ask for reviews.. This is the only thing you'd trust..
thanks kerry and brookie for your inputs but i was hoping if people could rate them on a scale of 5.
Well I have dabbled with Hostagtor and had an online technical chat with Liquidweb (and read reviews of them here), and on that basis they would both be on any short list I would have for future hosting needs...but I don't think scoring them would add anything.
I doubt making complaints via a livechat is going to get anywhere, lodge a ticket so that it can be escalated to the next level (or management). Livechat doesn't have much of a management structure and is primarily only for sales purposes for most providers.
It would be sort of like walking up to a greeter at Walmart & telling them their technical support is insufficient.. you won't get far.
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