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  1. #1

    remote control PC please suggest

    Hi

    I want to give my clients support by remote control

    can any body suggest any service?

  2. #2
    Join Date
    Oct 2006
    Location
    Ontario, Canada
    Posts
    302
    Remote control?

    As in, TV remote? ;P

    Or use the computer remotely via the internet?

    There's SSH and VNC... I don't know of any others that are any good...

  3. #3
    Why not just use the built in remote desktop client in windows.
    The Remote Desktop Connection software is pre-installed with Windows XP. To run it, click Start, click All Programs, click Accessories, click Communications, and then click Remote Desktop


    If you have to connect to a Mac, Tiger and Leopard both have built in remote desktop connection software and you would just need to enable it and use a VNC client to connect to them.

  4. #4
    Join Date
    Apr 2008
    Location
    Nottingham,UK
    Posts
    9
    I would use VNC, as it does not close the current session on Windows XP, so you can see the problem your client is having.

    many verions of VNC around, but UltraVNC has some nice extra features like live chat.
    Try it out at: uvnc.com
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  5. #5
    Join Date
    Apr 2008
    Location
    Queens, NY
    Posts
    4
    there is a technicians version of logmein.com

    whats great about it is that if your customers are lame, they will at least be smart enough to go to the site and setup an account and send you an invite. all this without the need to configure routers and firewalls for vnc/remote desktop.

    its easy shmeasy and costs little compared to what you can charge for the access.

  6. #6
    Depends on technical proficiancy


    VNC on its own works, though there are safer things.
    Logmein.com is surprisingly solid, and probably the easiest.
    My preference is using VNC forced through an SSH tunnel
    Ash Slaughter, former Systems Operator for Scratch Telecom
    Oracle Ninja, Linux Admin, Java/JSP Developer, Casual C#/ADO.NET/ASP.NET Monkey, Python Programmer, CCNA.

  7. #7
    Join Date
    Aug 2004
    Location
    South Daytona, FL
    Posts
    2,476
    If you want to support remote clients you'll want to make it as easy as possible for them. The best way is a web based service so that there is no installation/configuration needed by the client. I use CitrixAssist, but logmein, gotomypc and others provide similar services.
    "Arms discourage and keep the invader and plunderer in awe, and preserve order in the world as well as property... Horrid mischief would ensue were the law-abiding deprived of the use of them." - Thomas Paine

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