I'll be running a WHM/cPanel server that can't be in an external datacenter (university regulations will require me to keep this one on campus). I have a fair bit of experience managing WHM/cPanel but no time to deal with crises when they come up, watch after PHP upgrades, etc. I'm looking for the kind of server management I'd get from a good VPS host like ServInt, but without being in a datacenter.
I'm seeing references to half a dozen off-site server management businesses, but wanted to get impartial recommendations from this group. Anyone have any really good / really bad experiences to share? General recommendations?
In my opinion (as the worker of a support company), it's not wise to ask such question on a forum full of sales agents from server support companies ;-) Just read the reviews and you'll be fine. Choose the one with money back guarantee.
One more question on this topic: I notice that some companies do ongoing server management - presumably proactive and engaged - while others do per-incident support. Per-incident is obviously cheaper if you don't use incidents very often, but I wonder whether using per-incident services would result in working with people who aren't actively engaged with / familiar with your server environment and needs.