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  1. #1

    Fed Up with IXWebhosting

    So I got duped.. I had no idea that the hosting review places could not be trusted. And since all the companies on there had values of $3-$6 I thought that was the average price for hosting. I have not had the energy to move my shopping cart and SSL for the last 2 years but I will next month. I'm just done. I never get any help with issues on livechat, tickets are pretty much useless as well. I wind up calling the only American help and get put on hold for almost an hour. My SQL server times out constantly and though they have improved the actual website downtime its S-L-O-W. They moved everything to a shiny new data center and made things SOOOO much worse.

    Ive been reading in the forums here and so far hostgator looks to be the best. I run OSCMax and phplist and get a fair amount of visitors per day. Anytime someone is on any page of my site they are connecting to at least the oscmax database. I want to make sure that I don't get mysql timeouts, that i have high uptime and fast page loads. So what do you think, hostgator?

  2. #2
    Join Date
    Dec 2007
    Location
    Indiana, USA
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    16,087
    Sorry to hear about your bad experiences with IXWebhosting, I've not been hearing many good things about them recently. It is true that 99.9% of the web hosting review sites out there are not to be trusted as the top spots are generally awarded to the highest bidder.

    Hostgator should be fine as long as you don't have persistant MySQL connections set up in OSCMax.
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  3. #3
    Join Date
    Oct 2007
    Location
    United States
    Posts
    563
    How much space and bandwidth are you actually using? If your running an e-commerce site your losing money with every minute of downtime, slowness of servers, and MySQL problems like you've described.

    Hostgator is a better option then IXWebhosting, but they are still in the same overselling boat, and these problems do happen with them from time to time, just not as frequently as with IX. If you shell out a little extra money for a reliable host, your going to be making more money yourself.
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  4. #4
    Join Date
    Nov 2003
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    if your store can support it, better move to a dedicated in the range of $150-200. pick a decent place. since you are running phplist, i assume you are doing some email sending.

  5. #5
    I have an IXwebhosting plan too. They moved their datacenter this weekend and my sites were down for about a day. They reminded me earlier this week about the move which was good practice.
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  6. #6
    Doesn't sound like they treated you all that well (the op)

    WHT is the best place to find a new host.

    get a list together and contact the hosts and get a feel for how they operate and go from there.
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  7. #7

    Thanks everyone

    Yeah, IX has been horrible to me and as far as the recent server move, it made things much much much worse. If you don't use mysql then you probably won't have issues.

    unity100 -- when you say $150-$200 is that per month? That is not something my tiny little store can afford. I was hoping for something around $20 - $30 a month. I understand that reliability counts, but I have to start realistically.

    Mike -- I don't have persistent connections, so thats good to know thank you.

    Hopefully with everyone's comments I will find a good place to move to.

  8. #8
    Join Date
    Oct 2007
    Location
    United States
    Posts
    563
    That's a much more realistic budget and requirement. I'm sure you can find an excellent host to meet your needs, just make sure your looking for the right things.
    eLief - Where your business matters.
    cPanel Hosting - Reseller Hosting - VPS - Dedicated Servers - Magento Specialists
    Celebrating over 4 years of providing quality hosting.
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  9. #9
    Join Date
    Apr 2007
    Location
    New York
    Posts
    422
    Sorry to hear about your bad review with them. If I were you, I would look for a new host.

  10. #10
    Join Date
    Mar 2008
    Location
    Georgia
    Posts
    45
    I almost switched to IX, but found a lot of reviews trashing their email systems, which is why I'm leaving my current host. Then, I found WHT, and learned what 'overselling' is.

    I'm about to switch to HostGator, and I think I'm safe going with them, as I'm not doing any business critical hosting (yet), and they do limit disk space and bandwidth, but they are not stingy. They also are not the cheapest. Hopefully, that will scare away the 'something for nothing' crowd, and I won't have as many issues since people who are looking for 'something for nothing' will try and collect it at everyone else's expense.

  11. #11
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    I run OSCMax and phplist
    Be sure to read this thread so you don't run into unnecessary trouble with your phplist: http://forums.hostgator.com/showthread.php?t=3574

    If you could share a bit more info about your traffic levels, we might be able to notice if shared hosting is or isn't the best fit for you. Chances are shared hosting is a good fit, if IXwebhosting didn't boot you off. Then again, maybe that would be an explanation why their servers are so slow.

  12. #12
    Join Date
    Nov 2003
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    Amidst several dimensions
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    Quote Originally Posted by MechanicalBunny View Post
    unity100 -- when you say $150-$200 is that per month? That is not something my tiny little store can afford. I was hoping for something around $20 - $30 a month. I understand that reliability counts, but I have to start realistically.
    then you have to pick a decent shared account with a decent host. 20-30 is a good enough budget.

  13. #13
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,781
    What websites did you visit to read these "reviews"? A lot of these places are biased and hosts pay for spots.

    I'm not convinced you need a dedicated server just yet, probably a waste of money and doesn't guarantee reliability.

    If you want reliability, you're going to have to pay for it.
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  14. #14
    Sorry to hear that man..

  15. #15
    Heh...its WO-man....

    I already said that I found out the truth about the review sites, so theres no need to discuss that again.

    My bandwidth is not high at all nor do I use much space. I am a SMALL e-commerce website. About 20 gigs per month total.

    I have not found a shared host in my price range. I seem to only find the super cheap ones and right now those scare me. Can I get some other suggestions from people? hostgator looks like a pain now due to that forum post *thanks idcdc* I don't spam by any means, but our mailing list is 2000 strong.

  16. #16
    I have not found a shared host in my price range. I seem to only find the super cheap ones and right now those scare me. Can I get some other suggestions from people? hostgator looks like a pain now due to that forum post *thanks idcdc* I don't spam by any means, but our mailing list is 2000 strong.
    For something small like that I would look at A Small Orange. I'm considering hosting with them, but they are a tad outside of my budget at the moment for what I plan to use.

    I haven't actually used them, but I've heard good things about them and they have responded to my emails quickly (these were mostly just sales requests)they would probably be my first choice http://asmallorange.com/, at least until I needed something bigger. Then I would probably move on. Do ask them about your mailing list, I'm not familiar with lists since I don't run one, but I doubt 2000 will be a big deal.

  17. #17
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,781
    Quote Originally Posted by Hard Rock View Post
    For something small like that I would look at A Small Orange. I'm considering hosting with them, but they are a tad outside of my budget at the moment for what I plan to use.

    I haven't actually used them, but I've heard good things about them and they have responded to my emails quickly (these were mostly just sales requests)they would probably be my first choice http://asmallorange.com/, at least until I needed something bigger. Then I would probably move on. Do ask them about your mailing list, I'm not familiar with lists since I don't run one, but I doubt 2000 will be a big deal.
    Actually, most shared hosts limit the amount of email you send out to avoid abuse. I've seen 1,000 per day as a limit.

    You will have to check with your host.
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