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Thread: colo nightmare

  1. #1
    Join Date
    Sep 2001
    Location
    London, UK
    Posts
    37

    colo nightmare

    Having a bit of a nightmare at the moment. My RaQ3i is having serious problems and I need to go and do a backup and restore it BUT I can't get hold of my hosting company. The phone number I've got is off the hook and the mobile is switched off.

    The RaQ's hosted at Interhouse in London but I can't find a number to ring to see if they'll give me access to my server directly.

    Any ideas?

    Cheers, Rob.

  2. #2
    Join Date
    Aug 2002
    Location
    UK
    Posts
    163

  3. #3
    Join Date
    Sep 2001
    Location
    London, UK
    Posts
    37
    Hi. I'm based in Barnet, North London and the server's in Harbour Exchange Interhouse. The RaQ's with a company called cian who up untill now have been very good but this is getting bad, I've got a lot of people ringing my up because no emails are getting thru.

    When I signed up I asked if I could have physical access to the server so I could upload big bits of data and do backsup etc and they said "no probs".

    As I said, up until now it's been ok, I have been able to ring up and get thru to someone quickly.

    Cheers, Rob.

  4. #4
    Join Date
    Apr 2002
    Location
    AU
    Posts
    1,048
    Can you call the DC directly?

  5. #5
    Join Date
    Sep 2001
    Location
    London, UK
    Posts
    37
    I wish I could but I can't find any numbers that are being answered at this time. It's now 8.30 so I guess all the sales staff have gone home.

    There aren't any support numbers as far as I can see.

  6. #6
    Join Date
    Apr 2002
    Location
    AU
    Posts
    1,048
    Looks like it will be a loooong night

  7. #7
    Join Date
    Sep 2001
    Location
    London, UK
    Posts
    37
    A ha. Just got a call from them to say I can go down there tonight

    Thanks for your help, Cheers, Rob.

  8. #8
    Join Date
    Aug 2002
    Posts
    1,612
    Best of Luck!

  9. #9
    Join Date
    Aug 2002
    Location
    UK
    Posts
    163

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