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Software for freelance tech support
Is there such a software which could manage freelance tech support staff?
What I mean is this:
1) I could specify the pricing/rate for each tech-support staf (either on hourly basis or per-ticket basis) on their personal profile
2) The system will be able to track each ticket/hours as they are being worked on
3) At the end of the month, I could generate a report on how much should I pay those freelance tech-support staff based on the agreed-upon rate.
any software out there offers the above feature?