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  1. #1

    Need a host with reliable customer support

    Hi,

    Need advise as for the hosting compay with really good customer sevice, as I am a bit new in hosting and I might need the assistance at first, so can you recommend any?

  2. #2
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    Go to the offers section:
    http://www.webhostingtalk.com/forumdisplay.php?f=45

    Pick a few hosts you like and contact their support and see if they provide you with good customer service.
    Michael Denney - MDDHosting LLC
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  3. #3
    HostMonster / Bluehost have excellent customer support.
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  4. #4
    Join Date
    Jan 2003
    Location
    Texas, where else?
    Posts
    1,571

    Cool

    It's not clear if you are becoming a host (looking for dedicated or VPS/Reseller) or looking for a host for your first web site.
    It's easy to check the support of a host for a web site. Contact some with the type questions you think you would have or issues you might run into as a "newbie" and ask how they help with those (their policies & average response times). These days most of us have some form of automated help for common things as well as regular "support" options (most any "real" host will).

    If you want to become a host and are looking to start with a reseller/VPS or small dedicated I'd recommend HostForWeb for excellent response & "tech" support as well as a great user community on forums that covers a lot of "not really tech support" type stuff.
    New Idea Hosting NO Overselling-Business-Grade, Shared Only! New-In House Design Team.
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  5. #5
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Do you have any idea of what budget you might have for hosting ? Cause according to requirements you might get be thrown on the right path by some wise hosting wizard !!

  6. #6
    Quote Originally Posted by Energizer Bunny View Post
    Do you have any idea of what budget you might have for hosting ? Cause according to requirements you might get be thrown on the right path by some wise hosting wizard !!
    Well, I guess that would be around $20-$30 per month.

  7. #7
    I advice you to be careful with your pick. There are a lot greedy hosting providers nowadays. They seduce you with the fact that they provide you with 24/7 support but sometimes it is only server related (server down, service down) and not customer oriented. There are also many companies that offer you good support and help. As suggested above, go ahead and ask direct questions. For example: Will you help me designing my site, will you help me setting up my emails, will you help me creating ftp accounts, etc.

  8. #8
    Join Date
    Feb 2006
    Location
    Boston
    Posts
    410
    i'd go with start logic, i had experience with them and they are great

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  9. #9
    Join Date
    Jun 2007
    Location
    Chicago, IL, USA
    Posts
    1,235
    Hostgator always answered to all my questions. But if you want to go with a more smaller company, I would try PC-Core.net They always help me out, they go above and beyond. They assist with almost anything. I would recommend to go with them as they you with respect.
    RageTracks.com -- Discover the latest Electronic Dance Music

  10. #10
    Join Date
    Feb 2006
    Location
    The Midwest
    Posts
    1,458
    you budget is relatively high, depending on how much disk/bandwidth you are looking for. if you could clarify that, it will be a lot easier for members here to recommend a host.

  11. #11
    I've been with namecheap for their hosting and been with their service for 6 months and my support questions are answered at a timely manner (15-20 minutes).

  12. #12
    Join Date
    May 2006
    Posts
    572
    Dreamhost was awesome in explaining everything too me when I just started. They don't have live chat... or phone support unless you pay extra. Their email system is VERY VERY fast. I got most replies in 20-30 minutes. Sales gave me replies even sooner.

    Hostgator is a very good second, they have an actual industry standard webmail and control panel. They also have good support.

    Expect perfect uptime with hostgator and not so perfect with dreamhost.
    I'm currently hosting with: hostgator

  13. #13
    Beside good customer support, you need a host that provide good uptime. It is not a simple task picking a host these days since they are alot of them around. Do spend some time on research and find a good 'home' for your website.
    Last edited by Mxhub; 03-26-2008 at 09:24 PM.
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  14. #14
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    i'd go with start logic, i had experience with them and they are great
    When was that exactly? It would help the OP in his research and assessment of the company. Did you use their support extensively, as that seems to be particularly important for the thread starter?

    By the way, http://www.webhostingtalk.com/search.php should definitely be the next step after getting the name of a few providers. Used carefully (choosing the "search titles only" option when further search focus is necessary, looking for multiple spellings of a company name, say "Start Logic" and "Startlogic" without quotes), it can be a real treasure.

  15. #15

    Thumbs down

    Quote Originally Posted by micksss View Post
    HostMonster / Bluehost have excellent customer support.
    I am glad your experience with them has been good.

    How ever everyones experience is different. Read about my experience with Bluehost.


  16. #16

    Thumbs up

    I have had very reliable service from Downtownhost.


  17. #17
    Join Date
    Feb 2008
    Posts
    96
    I keep hearing great things about Innohosting, and Rameen was helpful when I had some questions by e-mail.

    Check them out.

  18. #18
    As Mike suggested, I would recommend you go to the offers section:

    http://www.webhostingtalk.com/forumdisplay.php?f=45

    Otherwise, my suggestions would be:

    Hostmysite: http://www.hostmysite.com
    Infinitie Networks: http://www.infinitie.net
    BlueHost: http://www.bluehost.com

    You have a pretty good budget, so I would say do your DD and find one that will best suit your needs.

    I hope my input helps

  19. #19

    Question

    Have you used the companies you recommend?


  20. #20
    Quote Originally Posted by CrazyPenguin View Post
    Have you used the companies you recommend?
    Yes, I tried cergovps.co.uk and was highly impressed, also I have heard a lot of good staff about bluehost. Sometime ago I talked with hostmonster support and they were really quick. I'll keep searching. Thanks a lot for advice and for help!

  21. #21

    Hosting experience?

    I heard a lot of good things about Bluehost too. That is I heard a lot of good things about Bluehost before I used them. I was with them for two years. My experience with Bluehost was not good. During that time period I had nothing but problems with downtime, email didn't work and other issues. My opinion of Bluehost is very different now than when I first signed up for them. It is highly unlikely I would ever do business with Bluehost again. I give them an F for a web hosting company. Bluehost failed in every aspect of what I was looking for in a web hosting company. Here is more about my experience with Bluehost.

    Everyones experience is going to be different. But unless you have used them you have no experience with them but just a second hand opinion of what you perceive they should be like.

    That is why I asked you if you have actually used them.

    How do you like cergovps.co.uk?
    Last edited by CrazyPenguin; 03-27-2008 at 04:51 PM.


  22. #22
    Take a look at 3dgwebhosting.com

    Their customer support has been second to none in my opinion.

    I am using them for my business hosting and cannot recommend them highly enough.

  23. #23
    with $20-30 per month, you can get what you need. there have been many web host that offer good services with competitive prices. just try to have a look at web host reviews

  24. #24
    I would recommend Hostgator. My personal experience with them is not quite bad. There were some refund issues but at the and of the day that was settled. Anyway, if you have not yet tried host gator just go ahead and try. I think if you type hostgator coupon you can find a ton of code to get discount for host gator. Plus they do provide a money back guarantee. So might as well have a try.

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