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  1. #26
    Join Date
    Sep 2007
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    741
    Quote Originally Posted by Energizer Bunny View Post
    Why would mods close this thread? Can you show me anywhere on site where you have the so called proper procedures telling you where to go and how to actually cancel ? (hopefully outcome of this thread will be that you get educated and learn how to reply to tickets when you tell them to cancel properly without mentioning the procedures and steps of how "proper cancel" is to be done !!)

    Evil you have time to edit, my profile back, reply 2 times asking to use proper means but do not have time to actually cancel billing/account for the client when requested way beforehand ? you are lucky i did not ask for refund, cause the services you provided were not worth paying for.Thats just lame and poor customer support!!

    FYI evil even if you wanted to leech extra money out of me, you would have to be either bill gates or president of united states, cause otherwise you are nobody and bunny does not give in to extortion easy !!

    In the end good luck to those choose theserverdoctor.com for server management services !! Thats one service i will recommend users not to use from now onwards.
    I think they both need to grow up.

    "bunny" - I hope you are smarter than you portray yourself on these forums. The way you acted was immature and it was you who neglected to ask for clarification on the correct procedures.

    "evilman" - You knew what he wanted, you should have just taken that as the cancellation request, or been more thorough in explaining what he had to do.


    This is what happens when you have 10 year old "CEO's" running "businesses"

  2. #27
    Join Date
    Sep 2005
    Location
    In canada
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    Quote Originally Posted by Cody Salter View Post


    This is what happens when you have 10 year old "CEO's" running "businesses"
    Baah cody just because ur 10 does not mean everyone is also 10
    12+ years -same website , new server [SSD Inside] providing shared/reseller hosting only !
    These things we do not provide/offer : Unlimited Storage ! Unlimited Bandwidth ! But Why? Cause, we were unable to put such a large number on our pages, it just would not fit.
    So check out the numbers that actually fit >> << the page as well as your budget too !

  3. #28
    Join Date
    May 2004
    Location
    Toronto, Canada
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    5,105
    This thread has run its course Bunny. You have what you need right?
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  4. #29
    Join Date
    Sep 2005
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    Albany, NY
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    Quote Originally Posted by larwilliams View Post
    Yes, and Jeff advised the OP of the PROPER procedure to close the account. The OP could not be bothered to take a few minutes to simply login to his billing area (which he pretends to be oblivious of) and click a few links. Instead, he got ignorant with Jeff. Even if he didn't know, he should have just asked about how to cancel the account properly. He did not.

    The other fact nobody has picked up on is that support systems often have different user databases from billing systems, thereby you cannot simply implicitly trust the person making the cancellation request is indeed the owner.
    Isn't WHMCS an all in one system, meaning that billing and support are one and the same?

    I'm not trying to defend Bunny here or attack Jeff. I'm just still confused as to how the client was supposed to submit a cancellation request if not by a billing ticket?
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
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  5. #30
    Join Date
    Sep 2005
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    In canada
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    Quote Originally Posted by ayksolutions View Post
    Isn't WHMCS an all in one system, meaning that billing and support are one and the same?

    I'm not trying to defend Bunny here or attack Jeff. I'm just still confused as to how the client was supposed to submit a cancellation request if not by a billing ticket?
    Simple by wasting 2 hrs trying to figure out where is cancellation thing in WHMCS using google and stuff i guess , in the end it seems google is your only friend today !! If someone else needs help on how to cancel in whmc (a new pos for bunny) feel free to shoot me a pm, will tell you where possibly you can find cancellation thingy.

    @Coolraul, sure why not crazy discussions and mud throwing can continue for ever.

    PS: pos = piece of software and not the other thing you are all thinking about
    12+ years -same website , new server [SSD Inside] providing shared/reseller hosting only !
    These things we do not provide/offer : Unlimited Storage ! Unlimited Bandwidth ! But Why? Cause, we were unable to put such a large number on our pages, it just would not fit.
    So check out the numbers that actually fit >> << the page as well as your budget too !

  6. #31
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    Well, you could have asked Jeff how to do it properly if you were not sure as well, instead of crying about it. Honestly, there are steps that need to be followed to properly cancel an account. By just doing what you "think" is the correct way of submitting a cancellation, is not necessarily the way it should be done. This was the case here.

    Let me ask you, if it was a "big" company, like TP or SL and you canceled using a wrong form, would you also complain about them not honoring your cancellation? I think you would take a bit more time to actually do it correctly.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
    We are Professional. Painless. Polite.

  7. #32
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    Sep 2005
    Location
    In canada
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    Exclamation

    Quote Originally Posted by ayksolutions View Post
    Well, you could have asked Jeff how to do it properly if you were not sure as well, instead of crying about it. Honestly, there are steps that need to be followed to properly cancel an account. By just doing what you "think" is the correct way of submitting a cancellation, is not necessarily the way it should be done. This was the case here.

    Let me ask you, if it was a "big" company, like TP or SL and you canceled using a wrong form, would you also complain about them not honoring your cancellation? I think you would take a bit more time to actually do it correctly.

    Any company with brains will actually tell you procedure as to where to submit ticket or what the procedures are when making a reply in a proper fashion , companies without brain and thinking their clients know everything magically, when they say "use proper method" is a sad situation for them.
    Hell i even made a graphical tutorial for my clients as to how to make payments via their client billing/support panel, yes it takes efforts and time to make your clients happy, but well worth the effort and time put in making such step by step procedures cause not everyone can magically dream about what proper channel means and nor does anyone canceling or paying has the time at disposal to submit yet another ticket asking what proper channels.

    NOTE:Remember running any business or service is not just money and great uptime/services, but it's being smart about how to reply to issues/tickets, such that minimal effort is needed by client to understand what was actually said in the reply !!. Cause if your reply leads to another obvious question, than wow does someone needs some experience/training/common sense.
    Last edited by Energizer Bunny; 03-26-2008 at 07:05 PM.
    12+ years -same website , new server [SSD Inside] providing shared/reseller hosting only !
    These things we do not provide/offer : Unlimited Storage ! Unlimited Bandwidth ! But Why? Cause, we were unable to put such a large number on our pages, it just would not fit.
    So check out the numbers that actually fit >> << the page as well as your budget too !

  8. #33
    Join Date
    Apr 2003
    Location
    San Jose, CA.
    Posts
    1,624
    Granted, it could be a little different depending on how they changed the templates... but in general it'd be something like:

    Login to WHMCS, Go to "My Products & Services" -> Click "View Details" button for whatever product/service you have... -> Click "Request Cancellation" button.

    ---

    I agree that it should have been made more clear from the beginning exactly how to cancel... but it also shouldn't require the average person 2 hours to find the link. Even if you clicked every thing possible on the WHMCS Client Area.. it shouldn't have taken you more then 5 minutes to find it when it became clear that submitting a ticket isn't what he meant by how to cancel the service.

    I also think the thread has ran it's course...
    You think it should have been more clearly explained how you were supposed to cancel. I don't think anyone disagrees with that. I think everyone simply thinks your attitude didn't help the situation. Or did you want to keep repeating this a few more times?

  9. #34
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    hi,
    as you know tired of poor support i have moved on , so please stop sending me invoices.

    thanks
    Wow,
    This is not a 'cancellation' request. Nowhere in there do I see the words 'cancel', 'terminate service', or anything else. It shows attitude from a customer, nothing else. Judging by your previous threads and posts, not something that surprises me from you.

    Isn't WHMCS an all in one system, meaning that billing and support are one and the same?
    Yes

    I'm just still confused as to how the client was supposed to submit a cancellation request if not by a billing ticket?
    WHMCS has a 'cancellation' link inside of the system. Where it's at, don't know, and I think it's most likely related to the package and invoice area itself. This means that it's not easy to find,b ut it shouldn't be that complicated to find. Look under your packages, it should be right there.

    People really need to stop acting like children. If you don't cancel something, then you'd best expect invoices. Nothing in that request said 'cancel this service', and the person was being very vague, and quite immature about it. Next time, you need to out and out say you're cancelling, and follow instructions given to do so. If instructions AREN'T given, then ask how to cancel.

    Plain, simple, and to the point. Act like a mature, responsible adult, and I think it's safe to say you'll be treated like one. Act like an insolent, tirading child constantly, and guess what you'll be treated like. An insolent, tirading child.

    In some cases, yes, you need to show a bit of anger, just to get stuff done, but this isn't one of those times. You're trying to cancel service. Have some respect for yourself and the company you're using
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

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