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  1. #1

    Server Crash on Weekly Basis 1and1

    Hello,

    I have a lynix root server with 1and1.com and recently the server has been going down I have no access to FTP/the sites or root. Their support tells me to look in var/log but im not sure what file to look in or what im looking for as far as to why the server would crash.

    So far my solution has been to re boot the server and it has been working but i need to find the cause of this...any suggestions on where to look or what to look for?



    Thank you,


    Erik

  2. #2
    Join Date
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    You would need to look at /var/log/messages. That is the system log file.

    What you would look for is what happened around the time the system went unresponsive. The easiest way to find this would be to look for when the system started booting and see what is happening right before that.

    If you don't know what the beginning of the boot looks like, use 'dmesg' on the shell, and that'll show you what it looks like. You may also look for a bunch (about 100) lines that have just about the same timestamp.

    JoseQ

  3. #3

    heres what i get

    This is what I get in the logs right before the reboot

    I changed the IP addresses but this is the bulk of it...any ideas?

    Mar 19 07:21:29 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3175 duration=30(sec)
    Mr 19 07:16:28 u1528761 xinetd[2896]: EXIT: smtp status=0 pid=3118 duration=39(sec)
    Mar 19 07:16:28 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3122 duration=36(sec)
    Mar 19 07:16:32 u1528761 xinetd[2896]: START: smtp pid=3140 from=77.126.194.222
    Mar 19 07:16:37 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3140 duration=5(sec)
    Mar 19 07:16:42 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3134 duration=34(sec)
    Mar 19 07:17:37 u1528761 xinetd[2896]: START: smtp pid=3145 from=82.196.70.23
    Mar 19 07:17:52 u1528761 xinetd[2896]: START: smtp pid=3146 from=117.197.16.236
    Mar 19 07:18:07 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3145 duration=30(sec)
    Mar 19 07:18:27 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3146 duration=35(sec)
    Mar 19 07:18:40 u1528761 xinetd[2896]: START: smtp pid=3151 from=220.240.79.184
    Mar 19 07:18:49 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3151 duration=9(sec)
    Mar 19 07:18:52 u1528761 xinetd[2896]: START: smtp pid=3155 from=86.76.192.148
    Mar 19 07:18:56 u1528761 xinetd[2896]: EXIT: smtp status=0 pid=3155 duration=4(sec)
    Mar 19 07:19:05 u1528761 xinetd[2896]: START: smtp pid=3158 from=71.178.158.142
    Mar 19 07:19:35 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3158 duration=30(sec)
    Mar 19 07:19:46 u1528761 xinetd[2896]: START: smtp pid=3160 from=202.29.26.250
    Mar 19 07:19:55 u1528761 xinetd[2896]: START: smtp pid=3164 from=201.67.155.154
    Mar 19 07:19:55 u1528761 xinetd[2896]: EXIT: smtp status=0 pid=3160 duration=9(sec)
    Mar 19 07:20:23 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3164 duration=28(sec)
    Mar 19 07:20:59 u1528761 xinetd[2896]: START: smtp pid=3175 from=117.199.178.11
    Mar 19 07:21:29 u1528761 xinetd[2896]: EXIT: smtp status=1 pid=3175 duration=30(sec)
    Mar 19 07:21:58 u1528761 xinetd[2896]: START: smtp pid=3177 from=121.132.176.661
    Mar 19 07:21:59 u1528761 xinetd[2896]: START: smtp pid=3179 from=125.57.102.141
    Mar 19 07:22:03 u1528761 xinetd[2896]: EXIT: smtp status=0 pid=3179 duration=4(sec)
    Mar 19 07:22:03 u1528761 xinetd[2896]: START: smtp pid=3197 from=88.251.266.54
    ar 19 07:21:58 u15287612xinetd[2896]: START: smtp pid=3177 from=121.132.176.161

  4. #4
    You probably have unmanaged service and sounds like you are not very technically inclined. I would suggest upgrading to managed service and have your provider take a look at it or hire someone to take care of things for you.

  5. #5

    Thanks

    Thanks, just send me a check for that.

    Wouldn't need a forum for that then would I? Can anyone assist here?

  6. #6
    Quote Originally Posted by emacin182 View Post
    Thanks, just send me a check for that.

    Wouldn't need a forum for that then would I? Can anyone assist here?
    I am not sure what you mean by send me a check but there are people here that can help but you will have to likely pay them. Please don't take this the wrong way I am simply trying to point you in the right direction.

  7. #7

    Teach a Man to Fish

    Guess im more of a fan of figureing it out then paying someone...in any case..Ive made progress on finding out that the above was only sending and reciving emails, but leads me to belive that i may have a spam problem,

    The server hasn't crashed again so Im still looking...but ive since run qmail-qstat and it was 0 and 0 i have also checked the kernel for error messages and nothing the only other message i have is

    There is a conflict with the SSL and another with the certificate.

    You should not use name-based virtual hosts in conjunction with SSL!!

    could any of this crash my server?

  8. #8
    Wow thats Strange I've been having the same problem. I wonder if theres something going on at 1and1 maybe there not telling us. I do know thet just recently changed the version of linux on our server since that our site has been down no access to ftp ssh or the site. some how i think it could be hardware related. their service is poor too as we are not getting any straight answers. being sent around in circles and this is headed for day 3 with our server Down!!! For the first Day they seem to be trying to put blame on Us. Then things were not working from The 1and1 control panel so that immediately shows it had nothing to do with us.
    Not good Very poor service!

  9. #9
    Join Date
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    * Moved to Technical and Security Issues....

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  10. #10

    Any Luck

    Any luck with getting it fixed yet?

    My sever just went down again last night

    And I have checked every log and no errors and the response from 1and1 is that they want to test the hardware, not sure i believe it is a hardware problem

    Here were my last errors before it when down: if anyone can help thank you

    Mar 22 03:59:55 u15287612 xinetd[2896]: START: smtp pid=30867 from=92.80.94.5
    Mar 22 03:59:55 u15287612 xinetd[2896]: START: smtp pid=30868 from=190.42.91.125
    Mar 22 04:00:00 u15287612 xinetd[2896]: START: smtp pid=30870 from=212.33.934.58
    Mar 22 04:00:05 u15287612 xinetd[2896]: EXIT: smtp status=1 pid=30866 duration=31(sec)
    Mar 22 04:00:05 u15287612 xinetd[2896]: EXIT: smtp status=1 pid=30868 duration=10(sec)
    Mar 22 04:00:07 u15287612 dhclient: DHCPREQUEST on eth0 to 74.208.8.150 port 67

  11. #11
    Join Date
    Feb 2008
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    Quote Originally Posted by emacin182 View Post
    Any luck with getting it fixed yet?

    My sever just went down again last night

    And I have checked every log and no errors and the response from 1and1 is that they want to test the hardware, not sure i believe it is a hardware problem

    Here were my last errors before it when down: if anyone can help thank you

    Mar 22 03:59:55 u15287612 xinetd[2896]: START: smtp pid=30867 from=92.80.94.5
    Mar 22 03:59:55 u15287612 xinetd[2896]: START: smtp pid=30868 from=190.42.91.125
    Mar 22 04:00:00 u15287612 xinetd[2896]: START: smtp pid=30870 from=212.33.934.58
    Mar 22 04:00:05 u15287612 xinetd[2896]: EXIT: smtp status=1 pid=30866 duration=31(sec)
    Mar 22 04:00:05 u15287612 xinetd[2896]: EXIT: smtp status=1 pid=30868 duration=10(sec)
    Mar 22 04:00:07 u15287612 dhclient: DHCPREQUEST on eth0 to 74.208.8.150 port 67
    Interesting. Something on your server is sending a DHCP address request (thereby replacing the static IP). Can you log back in and see if there are log lines after the DHCPREQUEST one?

    If you are on a dedicated static IP plan, just rename the dhclient binary (mv /sbin/dhclient /sbin/dhclient.orig). This should keep the server from requesting a DHCP address and become unresponsive on the dedicated one.

    Good luck
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  12. #12
    Well I have a managed server and they did a hardware update on 03-19-2008 to all root & managed servers,
    See Below:
    Following the platform upgrade, newer versions of supported scripting and programming languages will be made available – Perl, Python and Ruby. Your old scripts will continue to run properly as they are downward and upward compatible. However, you will be able to use the new functionalities available in the latest versions of the programming and scripting languages. Click on the scripting languages for more information about the new functionalities.

    Perl Version 5.8.8
    Python Version 2.4.4
    Python Version 2.5
    Ruby Version 1.8.5


    since that time the servers have been dropping like flies for hours at a time. When I get to someone in Dedicated support they re-boot the server or apache and its back up, as soon as it tries to do any scheduled tasks the resources overload and its down again.

    I've been on top of it but now its Sunday "EASTER" and NOBODY is manning the server line, level one customer service is a PHUCKING JOKE, they have no access to anything and they can't help.

    I received an email telling me they have a fix in place for a and I quote We will need to briefly shut down your server while technicians
    perform an internal hardware realignment.

    This realignment will be performed overnight on April 3, 2008,
    between 12:00 AM EST and 06:00 AM EST. Your server will not be
    accessible during this time.

    APRIL 3RD are they kidding? As soon as I can get access to via FTP, i'm donig a full back up and changing hosts!

    This is bad for business.. 3 years no problems, did they never hear if it aint broke don't mess with it?

  13. #13
    Join Date
    Feb 2003
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    what does you eth0/net config look like?
    Remote Hands and Your Local Tech for the Los Angeles area.

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  14. #14
    To be honest I am surprised you guys have gone with 1 and 1 for your vps's. A quick search of the forum bring up many angry posts about poor customer service from the company.

    emacin:

    As far as your issue goes, if the last log message was about a dhcp request, do you actually have a dhcp server installed and running correctly? About the only reason why you would need a dhcp server running is if you plan on using the server as a dialup gateway, which I am pretty sure you don't.

    If you don't mean to use the dhcp server, I would recommend turning that service off.

  15. #15
    what does you eth0/net config look like?

    I have no idea what this question means...

    I've pretty much had it they re-booted my sever but I have a bout 2gigs to download to move as well as a very large phpbb forum. it will take some time.....

    PS: I have read and read this. Price is not really an issue but do not want to get raped either. For a Managed Server who in your opinion warrants a go?

  16. #16
    Quote Originally Posted by CRTicas View Post
    what does you eth0/net config look like?

    I have no idea what this question means...
    it means run /sbin/ifconfig as root
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  17. #17
    Just an update again they are talking greek to me...

    The crash is becaused by something called UDEV.... their software upgrade on older root servers and managed servers are causing UDEV to crash apache...

    I am probably stating this incorrectly but they claim to be working on a fix

  18. #18

    Same problem here

    Site will drop anywhere from 30 minutes to 3 hours. Completely disgusted with 1and1 tech support.

    Once ftp is re-established, time to back-up all data....access tables for a back-up and move to a new hosting company.

    Anyone use Lunarpages? They don't look bad.

    Spoke with tech support 15 minutes ago and server is down AGAIN. They claim I will receive an email telling me what happened. I guess the level 1 tech doesn't have that in their script.

    I have used 1and1 for years without a hiccup. I am shocked with this apathy towards their customers. Three emails to [email protected] have gone unanswered.

  19. #19
    Shugh8

    Curious how old is your server root or Managed?

  20. #20
    Managed account for 4 years now. 3 years and 11 months without a support call....then the bottom fell out.

  21. #21
    Join Date
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    i do not like 1&1 for hosting there support takes ages, i tried contacting them on the phone and had to wait 1 hour because there lines were busy, luckily i have loudspeaker so i put loadspeaker on and fixed a pc but 1&1 GRRRRRRRRRRRRRRRR
    Last edited by Ben James; 03-25-2008 at 02:52 PM. Reason: smilys
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  22. #22
    Seems the 3 year old servers took a powder mine too, I got a dedicated server guy pretty sharp helping me out moving to a big server.

  23. #23
    I've had it I'm moving too!!! They now have the worst service. nothing gets done unless you keep calling. Everything described here is exactly what I'm experiencing. It's been like this for a month. 99.99% uptime what a joke. I'm really annoyed with their service.

  24. #24
    Join Date
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    Quote Originally Posted by downlodragon View Post
    I've had it I'm moving too!!! They now have the worst service. nothing gets done unless you keep calling. Everything described here is exactly what I'm experiencing. It's been like this for a month. 99.99% uptime what a joke. I'm really annoyed with their service.
    Their loss; someone else's gain.
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  25. #25
    As much problems I had with 1and1 I have to give credit where credit is due... Do to the size of my database and the absolute disaster it was trying to get a new host to help (WHICH THEY WOULD NOT).... 1and1 was able to upgrade me to a brand new server about 10x more than I'll ever need...

    They also Server support which is different from Level 1 not only knowledgabe, but they also assisted moving all my data for me in one swoop. They zipped it up moved it over uncompressed it and all 9 of my sites with 100% of the data was exactly set up the way it was on the old server. My web guys hooked up the databases and we hardly missed a beat.

    Now running 8 days with absolutely no issues lightning fast knock on wood no issues. Yes I understand giving these another try but to be honest the level of support when I questioned about 1/2 a dozen other hosts was horrible as well.

    SO KNOCK ON WOOD although I'm paying 3 times the amount the move was something I was planning on in the next 6 months anyway and my hand was forced. As stated YMMV, but they fixed the problem and assisted with the move so I have to give kudos where they are due.

  26. #26

    Move?

    Where did you guys move to? Im looking for a host, Ive been dealing with my dedicated server crashing on a weekly basis and have tried every method of troubleshooting...

    I had Valueweb for 5 years never had a problem and nothing but problems from one and one...i left Valueweb because they wanted 50.00 to reset my root password. I figured after 5 years my first service request could have been free....

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