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  1. #1

    HostingAmerica compromised system

    I am terribly lost, I have been with hostingamerica for the last 3+ months and all of a sudden I receive an email today that my account was compromised and I should fax my Id and credit card. I dont want to fax information that could possibly cause my identity theft. I really dont have a good feeling.

    I never use the system (just paying for it as of now) and I dont even think i have logged into the system since it was reimaged around 2 weeks ago. Now i get mails saying that they will be terminating. I am asking them to show me the logs and I havent received it from them

    1. The system was compromised (due to lack of security)
    2. Or chances being the only other person I shared my creditials was an employee of HostingAmerica.com

    HostingAmerica is notorious with billing errors, I agree no one is perfect and infact I have recommended 2 of my friends who are now customers.

    Here is the email I received just now and I am furious.

    ------------------------------ snip -----------------
    If you are the true owner of this account then you understand that we are attempting to protect you from unauthorized charges to your account and you will have no problem with our request that you provide proof of your identity.

    Orders have been made from your server using various credit cards that are fraudulent. Your server has either been compromised or you are not who you claim to be. Your options are very simple please send positive proof of your identity including a Photo ID and a copy of the credit card used front and back or your account will be terminated within the next 12 hours.
    ------------------------------ snip -----------------
    Last edited by cruxhost; 03-17-2008 at 10:59 PM.

  2. #2
    Hmm... well hosting america seems to be taking the right approach in contacting you in regards to your service/servers. If you feel that sending them your information may lead to identity theft or something along those lines you can always back up your data and find another provider.

    Another solution is save your data, reOS your system. Choose a stronger password and tie down your server then hope this does not happen again.
    Managed Virtual and Dedicated Servers Los Angeles - KEVWORKS
    Now with Level(3), Mzima, Telia, Global Crossing and Bandon

  3. #3
    Join Date
    Oct 2006
    Posts
    76
    If you do send over details, be sure to hide stuff like your CVV2 - nobody needs that.

    They just need something that shows you are who you claim you are, and that you own the credit card used to make the purchase of your account.

    Best way to do it is scan, mark out the portions that could lead to ID theft, and send over, letting them know why you've marked them out. And then, if they have telephone support, call them and explain, and deal with the issue immediately rather than waiting for the 12 hour limit to run out.

  4. #4
    Join Date
    Mar 2008
    Posts
    93
    Copy the back side of your CreditCard, then they can't abuse it. atleast not with visa.

  5. #5
    Join Date
    Jun 2006
    Posts
    1,027
    Send them it over, ring your credit card company and ask them to block transactions you font authorise on the phone. see what happens
    Damien

  6. #6
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,781
    Quote Originally Posted by Henrikk View Post
    Copy the back side of your CreditCard, then they can't abuse it. atleast not with visa.
    What are you talking about?
    CloudRck.com - Host on Cloudrck
    Unmetered VPS Solutions at it's finest

  7. #7
    Join Date
    Dec 2006
    Posts
    4,149
    It isn't an unreasonable request.

    Some companies in the dedicated server market do this on high risk orders before issuing the server.

  8. #8
    Join Date
    Dec 2007
    Posts
    271
    I would also call and ask if you can blank out a set of numbers on your credit card. The first 4 and last four should be enough to validate the numbers.

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