Hey All!
NetXCorporate (NetXServers.com/ConnectHost.net) are seeking support reps for live support and ticket support. We would like to gain enough reps that we can respond to all support requests within 1 hour.
Requirements:- You must be able to work cPanel/WHM, DirectAdmin and LXAdmin
- You must be able to use SSH to troubleshoot problems (Preferably Level 2 or plus knowledge)
- Relatively good knowledge of HyperVM/XEN/OpenVZ
- Good customer service skills/grammar
- Not associated with any other current hosting company
- Fast typing skills
- Have either MSN or AIM
- Speak fluent english
- Windows operating system (For Kayako LiveResponse software)
- Knowledge of Kayako SupportSuite software
Responsibilities:- Sending emails to companies requesting reboots
- Trouble shooting problems with cPanel/LXAdmin/DirectAdmin hosting accounts
- Trouble shooting Dedicated server problems via SSH (CentOS/Fedora OS's)
- Rebooting of services using SSH (E.G rebooting BIND using SSH/Telnet)
Job types:- Live Support ($1 per resolved problem, $0.40 per escalated to ticket problem)
- Tickets ($3 per resolved problem for problems taken less than 20mins or $6 for problems taken 20-60Mins and $0.40 per escalated to head admin)
- Live Support + Tickets ($1.50 per resolved problem, $0.50 per escalated to head admin problem and $3.50 for resolved problem which is less than 20mins to solve or $7 for 20-60mins)
Payments will be given via PayPal at the end of every month. All staff also get a free webhosting account on either our USA2 (cPanel) or Canada1 (DirectAdmin) which consists of 10GB space and 50GB Bandwidth.
If you are interested in this position, send us an email at
inquiries@netxcorporate.com with a CV, post here or PM me
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