I have a question for everyone, I just want to see other people's point of view. While it's not as much about webhosting it's about customer service.
A company bought another company that was in debt to me. We have set up an agreement that if the old owner doesn't pay me by a certain timeframe than the new owners will assume the debt.
Ok, the former owner agrees that I am owed the money. And the new owners agreed to pay if he doesn't. BUT, they won't pay me unless I send them proof of the transaction EVEN THOUGH the old owner agrees that they are in debt to me.
Here is a list of what they want:
PayPal transaction e-mails
Screenshots of my PayPal account (this is the one that really bothers me, they want a screenshot of inside my paypal account showing the transaction)
Any e-mails between the two parties
An order reciept (as I did pay)
and they even had the audacity to ask me for the finished order email that I never recieved because the old owner got himself in a bind and spent my money on something he shouldn't have.
Keep in mind everyone that the debt is assumed and the old owner takes responsibility for it or the if he doesn't pay me within 5 days the new owner will assume the debt (all parties agreed). He completely agrees with me that the debt is valid and that the money is owed.
The point that I brought up treating this like a court case is that it's over and resolved, one side has plead guilty and that they owe the money. Has anyone ever heard of a lawyer or judge asking for proof after a case has been closed?
Maybe that's not a good anology, but I don't know I am just astonished as my motto is customer service is the #1 priority and the customer service I have recieved is terrible.