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  1. #1

    * Ticketing or e-mail?

    Every good hosting comes with good ticketing system to be used by the clients!
    Where can i get a database driven ticketing system for my website!
    Is it worth having one or do people stick with e-mail?

    Im using ticket system but couldnt set it up correctly!
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  2. #2
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    Ticketing systems are always a good idea, in my opinion; they allow you to easily view common questions and build a good FAQ/Knowledgebase, which in turn cuts down on the time you spend answering the same questions. They are also good for spotting trends on areas on which you can improve your business such as initial response times to issues, adjusting your website to make it easier for potential clients to browse and buy.

    That said, there are a lot of helpdesks around:

    Kayako - http://www.kayako.com
    Cereberus - http://www.cerberusweb.com
    SupportTrio - http://activecampaign.com/supporttrio

    You can do a search at HotScriptsfor more free/paid scripts.

    If you are having trouble setting up your helpdesk, a lot of times the company you purchased it from will install it for you for free/a nominal fee.
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  3. #3
    Join Date
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    You can use Saeven CRM and get both - email responses are automatically assigned to tickets based on registered email addresses.



    Kind Regards,

  4. #4
    Thanks guys is there any free ones that is really good?
    Im not all the time at the desk

    AND ON A BUDGET!!!
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  5. #5
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    Cerberus is free for one email address, I believe.
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  6. #6
    Join Date
    Dec 2007
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    WHMCS Is a billing and support system. It supports importing emails to support tickets and the like as well as a good support ticket system.

    If you're looking for billing and support, whmcs is a two for one.

    http://www.whmcs.com/
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  7. #7
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    http://phpcoin.com/

    Its free and quite feature rich.

  8. #8
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    While a free one might work initially I would highly recommend use of a paid solution for such a mission critical aspect of any business.

    I myself have been using clientexec for quite some time, it does have the ability to both do web based ticketting and process emails into tickets. As such it should suit your needs quite well.

    Keep in mind there are alot of ticketting systems around, if you don't need more than one email on yours I'd go with cerberus though since it does have quite a few features (and as mentioned above their one email version is free).
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  9. #9
    Join Date
    Sep 2004
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    Quote Originally Posted by utropicmedia-karl View Post
    You can use Saeven CRM and get both - email responses are automatically assigned to tickets based on registered email addresses.



    Kind Regards,
    Let me second the suggestion for Saeven CRM, amazing helpdesk. http://crm.saeven.net/
    Mike from Zoodia.com
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  10. #10
    Kayako is the best but through my experience the one in whmcs works fine.
    Andrew Anderson
    Sales Manager
    NerdyHost.com

  11. #11
    Join Date
    Feb 2004
    Location
    New Zealand
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    1,202
    Cerberusweb - The best helpdesk system i have come across


    I use it; Here is a demo; http://www.ssanz.net/support-center

    All very customizable, I use it every day and i have several techs who use it within clients systems also.
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  12. #12
    Join Date
    Oct 2003
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    Quote Originally Posted by pctank View Post
    Thanks guys is there any free ones that is really good?
    Im not all the time at the desk

    AND ON A BUDGET!!!
    If you want a free helpdesk, osTicket is a good one. I used it before switching to Kayako.

  13. #13
    Join Date
    Oct 2007
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    Hong Kong
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    osTicket by a long shot
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  14. #14
    Join Date
    Nov 2005
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    Australia
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    Kayako is commonly recommended, we're implementing it at present.
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  15. #15
    Quote Originally Posted by $alesMan View Post
    Kayako is the best but through my experience the one in whmcs works fine.
    But is it free to use for, if so after free period does it lock up!
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