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Thread: My website is slow in china
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03-14-2008, 03:21 AM #1Junior Guru Wannabe
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My website is slow in china
Hi gurus,
My customers are complaining that my web site is extremely slow in China. But I have never received any complain from outside China (I have talked to non-China users).
What could be the reason behind this? Or how can I find the root cause?
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03-14-2008, 03:26 AM #2Web Hosting Master
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Is your site currently hosting in the US? mainland China has very bad speed to the US, because of the crappy providers and GFW. If you want good speed to the US and to China you might want to consider hosting in HK.
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03-14-2008, 03:31 AM #3Junior Guru Wannabe
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My server is hosted in New York, US.
What about hosting in UK? or anyother region of the world? Is HK only option to host?
Any other option instead of moving host?
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03-14-2008, 03:40 AM #4Temporarily Suspended
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NY in east coast. You might want to find out someone has BTNAccess or NTT/Verio connections, and offering services in west coast of the US
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03-14-2008, 03:41 AM #5Web Hosting Master
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Did you analyze the traceroute result to your server from any of the user in china? You can also contact your DC with the traceroute result to get a clear picture and thus make sure the issue is not at the DC end.
David | www.cliffsupport.com
Affordable Server Management Solutions sales AT cliffsupport DOT com
CliffWebManager | Access WHM from iPhone and Android
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03-14-2008, 03:43 AM #6Junior Guru Wannabe
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I have analyzed traceroute from 2 different users and found no issue with that
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03-14-2008, 03:48 AM #7Temporarily Suspended
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The reason might be from server to your customers? Have you tried to traceroute from your server to your customer IP?
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03-14-2008, 05:55 AM #8Junior Guru Wannabe
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Traceroute output to the customer's IP address. I did not see 'traceroute complete' message. 218.1.2.130 is not the customer's IP. 18 is the last hop i received.
....
4 12.118.112.33 (12.118.112.33) 6.213 ms 52.834 ms 2.440 ms
5 tbr2.dtrmi.ip.att.net (12.123.139.142) 59.346 ms 59.615 ms 59.313 ms
MPLS Label=31350 CoS=7 TTL=1 S=0
6 tbr2.cgcil.ip.att.net (12.122.10.134) 59.746 ms 59.759 ms 61.376 ms
MPLS Label=30903 CoS=7 TTL=1 S=0
7 cr1.cgcil.ip.att.net (12.122.17.209) 59.624 ms 59.378 ms 59.329 ms
MPLS Label=1015 CoS=7 TTL=255 S=0
8 cr1.sffca.ip.att.net (12.122.4.121) 58.631 ms 58.705 ms 58.599 ms
MPLS Label=16976 CoS=7 TTL=255 S=0
9 tbr1.sffca.ip.att.net (12.122.19.2) 59.682 ms 60.938 ms 296.459 ms
MPLS Label=32743 CoS=7 TTL=1 S=0
10 ggr3.sffca.ip.att.net (12.122.86.25) 58.765 ms 59.250 ms 62.527 ms
11 192.205.35.86 (192.205.35.86) 60.104 ms 60.028 ms 60.093 ms
12 202.97.51.73 (202.97.51.73) 241.836 ms 242.231 ms 253.341 ms
13 202.97.33.77 (202.97.33.77) 252.260 ms 253.769 ms 248.989 ms
14 61.152.86.17 (61.152.86.17) 295.822 ms 297.290 ms 296.904 ms
15 61.152.81.38 (61.152.81.38) 290.431 ms 290.620 ms 324.062 ms
16 222.72.246.37 (222.72.246.37) 296.404 ms 297.469 ms 294.082 ms
17 2pos0-ip-xxsn-012.online.sh.cn (218.1.2.30) 295.988 ms 303.802 ms 298.574 ms
MPLS Label=11840 CoS=7 TTL=1 S=0
18 * vlan4-ip-dc-6509.online.sh.cn (218.1.2.130) 311.543 ms *
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03-14-2008, 06:11 AM #9Disabled
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03-14-2008, 06:43 AM #10Web Hosting Master
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03-16-2008, 12:16 AM #11Junior Guru Wannabe
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I am not interested to move the hosting.