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  1. #1
    Join Date
    Mar 2008
    Posts
    49

    My website is slow in china

    Hi gurus,

    My customers are complaining that my web site is extremely slow in China. But I have never received any complain from outside China (I have talked to non-China users).

    What could be the reason behind this? Or how can I find the root cause?

  2. #2
    Join Date
    Jun 2004
    Location
    Oregon
    Posts
    1,282
    Is your site currently hosting in the US? mainland China has very bad speed to the US, because of the crappy providers and GFW. If you want good speed to the US and to China you might want to consider hosting in HK.

  3. #3
    Join Date
    Mar 2008
    Posts
    49
    My server is hosted in New York, US.

    What about hosting in UK? or anyother region of the world? Is HK only option to host?

    Any other option instead of moving host?

  4. #4
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,306
    NY in east coast. You might want to find out someone has BTNAccess or NTT/Verio connections, and offering services in west coast of the US

  5. #5
    Join Date
    Oct 2004
    Location
    Kerala, India
    Posts
    4,750
    Did you analyze the traceroute result to your server from any of the user in china? You can also contact your DC with the traceroute result to get a clear picture and thus make sure the issue is not at the DC end.
    David | www.cliffsupport.com
    Affordable Server Management Solutions sales AT cliffsupport DOT com
    CliffWebManager | Access WHM from iPhone and Android

  6. #6
    Join Date
    Mar 2008
    Posts
    49
    I have analyzed traceroute from 2 different users and found no issue with that

  7. #7
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,306
    The reason might be from server to your customers? Have you tried to traceroute from your server to your customer IP?

  8. #8
    Join Date
    Mar 2008
    Posts
    49
    Traceroute output to the customer's IP address. I did not see 'traceroute complete' message. 218.1.2.130 is not the customer's IP. 18 is the last hop i received.

    ....
    4 12.118.112.33 (12.118.112.33) 6.213 ms 52.834 ms 2.440 ms
    5 tbr2.dtrmi.ip.att.net (12.123.139.142) 59.346 ms 59.615 ms 59.313 ms
    MPLS Label=31350 CoS=7 TTL=1 S=0
    6 tbr2.cgcil.ip.att.net (12.122.10.134) 59.746 ms 59.759 ms 61.376 ms
    MPLS Label=30903 CoS=7 TTL=1 S=0
    7 cr1.cgcil.ip.att.net (12.122.17.209) 59.624 ms 59.378 ms 59.329 ms
    MPLS Label=1015 CoS=7 TTL=255 S=0
    8 cr1.sffca.ip.att.net (12.122.4.121) 58.631 ms 58.705 ms 58.599 ms
    MPLS Label=16976 CoS=7 TTL=255 S=0
    9 tbr1.sffca.ip.att.net (12.122.19.2) 59.682 ms 60.938 ms 296.459 ms
    MPLS Label=32743 CoS=7 TTL=1 S=0
    10 ggr3.sffca.ip.att.net (12.122.86.25) 58.765 ms 59.250 ms 62.527 ms
    11 192.205.35.86 (192.205.35.86) 60.104 ms 60.028 ms 60.093 ms
    12 202.97.51.73 (202.97.51.73) 241.836 ms 242.231 ms 253.341 ms
    13 202.97.33.77 (202.97.33.77) 252.260 ms 253.769 ms 248.989 ms
    14 61.152.86.17 (61.152.86.17) 295.822 ms 297.290 ms 296.904 ms
    15 61.152.81.38 (61.152.81.38) 290.431 ms 290.620 ms 324.062 ms
    16 222.72.246.37 (222.72.246.37) 296.404 ms 297.469 ms 294.082 ms
    17 2pos0-ip-xxsn-012.online.sh.cn (218.1.2.30) 295.988 ms 303.802 ms 298.574 ms
    MPLS Label=11840 CoS=7 TTL=1 S=0
    18 * vlan4-ip-dc-6509.online.sh.cn (218.1.2.130) 311.543 ms *

  9. #9
    Join Date
    Jul 2006
    Location
    Detroit, MI
    Posts
    1,955
    Quote Originally Posted by gyro View Post
    Hi gurus,

    My customers are complaining that my web site is extremely slow in China. But I have never received any complain from outside China (I have talked to non-China users).

    What could be the reason behind this? Or how can I find the root cause?
    damn laws of physics. Damn you Newton!

  10. #10
    Join Date
    Jun 2004
    Location
    Oregon
    Posts
    1,282
    Quote Originally Posted by gyro View Post
    My server is hosted in New York, US.

    What about hosting in UK? or anyother region of the world? Is HK only option to host?

    Any other option instead of moving host?
    more options are Singapore, Japan, Korea.
    UK is even more slower to China since China doesn't have any ISP peering with UK ISPs.

  11. #11
    Join Date
    Mar 2008
    Posts
    49
    I am not interested to move the hosting.

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