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  1. #1
    Join Date
    Feb 2006
    Posts
    665

    Future Hosting - Chicago/Dallas/Seattle/United Kingdom - Discounts/RAM upgrades!

    Future Hosting is pleased to announce its newest datacenter in the United Kingdom.

    All prices listed on the website and below are before the discounts.

    In an effort to ease the cost of transferring to from your old service provider, we are offering 75% off your first month.

    This offer is valid for all VPSs except the Hybrid. These offers are valid for new customers only in Chicago, Seattle or United Kingdom.

    Use coupon code: 75off

    OR

    FREE RAM Upgrade as follows:
    Pearl = 64 MB Upgrade
    Gold = 128 MB Upgrade
    Platinum = 192 MB Upgrade
    Elite = 256 MB Upgrade
    Titanium = 320 MB Upgrade


    Open a ticket in sales after your VPS is provisioned to add the RAM.


    Offers valid until current nodes are filled. All cPanel/Plesk VEs have an additional 100GB bandwidth this week as listed below.


    ======================================================================================

    Future Hosting VPS plans include:
    Virtuozzo based VPS
    SA-SCSI RAID HDs for excellent disk I/O
    Minimum Dual Processor Dual Core (4CPU)
    cPanel and Plesk (both Managed and Unmanaged) include a security setup during provisioning.
    Full root access
    Virtuozzo Power Panel
    Free setup
    Plesk 8 or cPanel/WHM licenses
    Custom Reverse DNS upon request
    HSPcomplete allows you to use our universal DNS servers for redundancy
    Backups performed on 6 hour intervals.

    ======================================================================================
    Silver VPS - Unmanaged - No Control Panel
    ======================================================================================
    - 5 GB SA-SCSI Disk Space
    - 100GB bandwidth
    - Full root access - Install the software you want
    - 1 Dedicated IP
    - 128 MB SLM RAM
    - Unmanaged - $14.95/month - 75% First Month Discount
    - $5.00 additional for United Kingdom
    ======================================================================================



    ======================================================================================
    Pearl VPS - Choice of Managed Plesk, cPanel or Unmanaged No control panel
    ======================================================================================
    - 10 GB SA-SCSI Disk Space
    - 200GB bandwidth: (Bonus for cPanel/Plesk has 300GB this week)
    - Full root access - Install the software you want
    - 2 Dedicated IPs
    - 256 MB SLM RAM + 64 MB Bonus for 320 MB total
    - Plesk (30 domain) or cPanel (unlimited)
    - Managed (with Plesk or cPanel) $34.95/month - 75% First Month Discount
    - No control panel VPS - $19.95/month - 75% First Month Discount
    - $5.00 additional for United Kingdom
    ======================================================================================



    ======================================================================================
    Gold VPS - Choice of Managed Plesk, cPanel or Unmanaged No control panel
    ======================================================================================
    - 20 GB SA-SCSI Disk Space
    - 350GB bandwidth: (Bonus for cPanel/Plesk has 450GB this week)
    - Full root access - Install the software you want
    - 2 Dedicated IPs
    - 384 MB SLM RAM + 128 MB Bonus for 512 MB total
    - Plesk (100 domain) or cPanel (unlimited)
    - Managed (with Plesk or cPanel) $39.95/month - 75% First Month Discount
    - No control panel VPS - $29.95/month - 75% First Month Discount
    - $5.00 additional for United Kingdom
    ======================================================================================



    ======================================================================================
    Platinum VPS - Choice of Managed Plesk, cPanel or Unmanaged No control panel
    ======================================================================================
    - 30 GB SA-SCSI Disk Space
    - 450GB bandwidth: (Bonus for cPanel/Plesk has 550GB this week)
    - Full root access - Install the software you want
    - 2 Dedicated IPs
    - 512 MB SLM RAM + 192 MB Bonus for 704 MB total
    - Plesk (100 domain) or cPanel (unlimited)
    - Managed (with Plesk or cPanel) $49.95/month - 75% First Month Discount
    - No control panel VPS - $39.95/month - 75% First Month Discount
    - $5.00 additional for United Kingdom
    ======================================================================================



    ======================================================================================
    Elite VPS - Choice of Managed Plesk, cPanel or Unmanaged No control panel
    ======================================================================================
    - 40 GB SA-SCSI Disk Space
    - 550GB bandwidth: (Bonus for cPanel/Plesk has 650GB this week)
    - Full root access - Install the software you want
    - 2 Dedicated IPs
    - 768 MB SLM RAM + 256 MB Bonus for 1024 MB total
    - Plesk (Unlimited domain) or cPanel (unlimited)
    - Managed (with Plesk or cPanel) $59.95/month - 75% First Month Discount
    - No control panel VPS - $44.95/month - 75% First Month Discount
    - $5.00 additional for United Kingdom
    ======================================================================================



    ======================================================================================
    Titanium VPS - Choice of Managed Plesk, cPanel or Unmanaged No control panel
    ======================================================================================
    - 50 GB SA-SCSI Disk Space
    - 650GB bandwidth: (Bonus for cPanel/Plesk has 750GB this week)
    - Full root access - Install the software you want
    - 2 Dedicated IPs
    - 1024 MB SLM RAM + 320 MB Bonus for 1344 MB total
    - Plesk (Unlimited domain) or cPanel (unlimited)
    - Managed (with Plesk or cPanel) - $89.95/month- 75% First Month Discount
    - No control panel VPS - $69.95/month - 75% First Month Discount
    - $5.00 additional for United Kingdom
    ======================================================================================


    FAQ:
    Q: How long have you been in business?
    A: Since 2001

    Q: Do you allow proxy sites?
    A: No, we do not.

    Q: Do you offer a money back guarantee?
    A: Yes, we offer a 30-day money back guarantee on standard VPSs.

    Q: Do you make backups of all VPSs?
    A: Yes, with Future Protect we maintain backups on six hour increments. We do, however, always recommend keeping your own backups in addition to ours.

    Q: Is there an additional fee for Plesk or cPanel?
    A: The packages which list cPanel or Plesk in the title include the license for the appropriate control panel

    Q: Can you assist transferring our existing data?
    A: In most cases we can transfer your existing data in a cPanel or Plesk VPS at another provider.
    http://www.futurehosting.com
    Managed, Unmanaged VPS, Dedicated Servers, CDN
    Available locations: Australia, Amsterdam, Detroit, London, Santa Clara, Miami

  2. #2
    My VPS with futurehosting.biz has now been down for over 12 hours...

  3. #3
    Join Date
    Feb 2006
    Posts
    665
    Open a ticket. There are no VEs down.
    http://www.futurehosting.com
    Managed, Unmanaged VPS, Dedicated Servers, CDN
    Available locations: Australia, Amsterdam, Detroit, London, Santa Clara, Miami

  4. #4
    Join Date
    Dec 2007
    Posts
    58
    No of course there's no VEs down, it's just that the CPU is used at 2143%...

    Perhaps you may want to look at ticket DJK-621573 that's been opened yesterday.

  5. #5
    Join Date
    Dec 2007
    Posts
    58
    Quote Originally Posted by futurehosting View Post
    Open a ticket. There are no VEs down.
    Even though the CPU usage has lowered to 943%, it is still not acceptable. My VPS isn't even running and the CPU is maxed out.

    When I try to boot my VPS, it will just run out of resources!

    Look at this screenshot: http://www.stephanebrault.com/futurehosting.jpg

  6. #6
    I am experiencing the very same issues as TheHero.

    I have since stopped the VPS since I don't want to be blamed for abuse and reported the problem to FH through the ticketing system and the last response was approx. 3 hrs ago stating it has been assigned and will be worked on shortly but still no update to this point.


    Seeing that other's are experiencing similar issues causes me to think the problem is hardware? I don't know...I just would like things to get back to how it was.

  7. #7
    Join Date
    Feb 2006
    Posts
    665
    Yes, the SoftLayer iSCSI SAN has been experiencing a number of issues. If your ticket doesn't have this information, please provide me with the ticket ID.

    The SAN suffered from a drive failure yesterday and SoftLayer is working with Equilogic to resolve the performance issues (which should not have occurred).

    It has already been determined internally within FH that all VEs running on the SAN are being migrated to nodes with local raid 10 SAS arrays instead of using the SAN. The process has already started; however, will take time to complete.
    http://www.futurehosting.com
    Managed, Unmanaged VPS, Dedicated Servers, CDN
    Available locations: Australia, Amsterdam, Detroit, London, Santa Clara, Miami

  8. #8
    Ouch... some unhappy customers...

    I tried to sign up right now - and, the prices on the site were not the same as in the thread here... I was looking at the GOLD unmanaged - your site shows it at $34.95 instead of the advertised price here of $29.95...

    Am I in the wrong place...?


    ...

  9. #9
    Join Date
    Feb 2006
    Posts
    665
    I feel as though this is an appropriate time to publicly explain the issues listed in this ticket. I have been here throughout the issues the last couple days in the Dallas datacenter. A small subset of our customer base has been affected by the iSCSI SAN performance issues. Although the customer base is small, the performance degradation is still unacceptable.

    E-mails were sent to all affected customers and those who have submitted a ticket are aware specifically what has occurred.


    SoftLayer’s iSCSI SAN had a drive failure. Immediately upon the failure the system began rebuilding the drive using a hot-spare; however, at the same time performance from the SAN degraded significantly to levels far below our acceptable standards. SoftLayer’s management and engineers have been working directly with Equilogic regarding the performance issue and although performance has greatly improved from the original issue, it is still below our standards.


    Almost immediately after the failure, Future Hosting determined it was necessary to remove all nodes from the SAN and revert back to Raid 10 15K SAS based nodes. Approximately four weeks ago we began planning an upgrade of all nodes to add an additional 4-8GB ram to improve performance further. All customers who were/are on the SAN will be migrated to one of the new nodes with the additional ram and increased processor speed. Reverting back to local raid arrays with SAS drives will remove any further possibility of a wide spread issue such as this one.


    Migrating several hundred VEs cannot be accomplished overnight and is expected to take time. The process started almost immediately after the SAN failure and is continuing around the clock. Senior technicians and engineers are available 24/7 throughout this issue.


    It should be noted there were two node crashes which required hard reboots over the last 48 hours and as a result of the iSCSI issue. Aside from these two nodes, there has not been complete downtime; however, there was severely degraded performance.


    Users affected by complete outages will receive the appropriate SLA credit under our SLA guidelines. Users affected by the performance degradation are not eligible for SLA credits; however, I ask that you submit a ticket to accounting for a credit and at the least a partial SLA credit will be issued. Note: we will not be reviewing SLA requests until we have considered this issue completely resolved.


    Throughout the issue the news section of our help desk was updated as well as our off network status page.


    I understand the frustrations caused by the SAN issue and we truly appreciate the patience and understanding our affected customers have shown us and sincerely apologize for the inconveniences caused by the SAN related performance issues.
    http://www.futurehosting.com
    Managed, Unmanaged VPS, Dedicated Servers, CDN
    Available locations: Australia, Amsterdam, Detroit, London, Santa Clara, Miami

  10. #10
    Join Date
    Feb 2006
    Posts
    665
    Quote Originally Posted by TrafficDesigns View Post
    Ouch... some unhappy customers...

    I tried to sign up right now - and, the prices on the site were not the same as in the thread here... I was looking at the GOLD unmanaged - your site shows it at $34.95 instead of the advertised price here of $29.95...

    Am I in the wrong place...?


    ...
    What package specifically were you looking at? Note if you are looking at the UK datacenter, all prices are an additional $5.00 as listed in the thread. If, however, you are seeing an error somewhere else, please point this out to us so we can correct it.
    http://www.futurehosting.com
    Managed, Unmanaged VPS, Dedicated Servers, CDN
    Available locations: Australia, Amsterdam, Detroit, London, Santa Clara, Miami

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