Its been nothing but trouble since day 1. Setup took several days and I was promised my account would be credited for the setup time.
This has never happened. I wouldn't make a big deal about it but the system was setup incorrectly to begin with (I asked for freebsd, got some linux variant). So another 2 days go by. Finally my system is setup and ready to use. I try to login with the info given, lo and behold, no root login because ssh was configured to deny remote root. Now acutally this is good practice, but I wasn't given an account to login with other than root.
Another day goes by (at this point 7-8 days from payment 1/4 of a month) and finally I'm able to login.
This is where the problem gets worse! ssh connections are taking 15-30 seconds to establish, sometimes up to a minutes. I paid for unmetered account and for whatever reason the server is unable to sustain more than 300kb/s transfer rate up or down.
So now it takes forever to login, transfer rate sucks. Oh ya did I mention the connection just drops?
So now I'm basically being told to suck it up, they don't have control and are unwilling to refund me. The support is rude and indignant to my problem. I get one line responses "We are looking into it" and promise "It will be fixed today". The next day its "There is no problem." But I am still experiencing issues.
I would expect the problem to be me, but I connect from several data centers that my day job owns with various links to level3, ELI, sprint, att. I see the problem no matter where I am, even the starbucks/tmobile wifi.
So buyers beware, small startup types offering unbelievable deals are in fact too good to be true, stay away. After my long winded discussion with Skylar the CEO, the TOS changed.
you need to understand they also contact support from onther company and if thet got the reply "There is no problem." this is what they will say to you , you may try FDCServers , support sames to be good now and bw also , this is happen a lot in reseller's case .
some might not feel 80-100ms is a bad response time, I personally think its horrid. Most of my servers in the past have been 30-50ms. I'm on a dedicated fiber link at home and everything from my house to the Burstnet datacenter is 1-5ms. Once I hit gblx.net it skyrockets to 80-100.
I just try adding that search directive to the resolv.conf. I normally do not need to do that. No luck, still taking too long to connect and still getting intermittent connection drops.
Well, if you get 1-5ms to BurstNET, and your server, located in the same place, gets pings of much much greater, something else must be wrong. Unless that is, the BurstNET shared group of servers network is terrible, I believe they are on a separate network.
I have dedicated services from crissic in the burstnet data center.
From my home (amoung other places) I get 1-5ms ping times.
This is a traceroute from my fiber attach local connection to my dedicated box at burstnet
[[email protected] ~]$ traceroute 22.214.171.124
traceroute to 126.96.36.199 (188.8.131.52), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 1.276 ms 0.930 ms 1.101 ms
2 001.190-78-65.res.dyn.surewest.net (184.108.40.206) 1.186 ms 1.204 ms 1.198 ms
3 172.22.32.45 (172.22.32.45) 1.056 ms 0.887 ms 0.932 ms
4 172.21.1.129 (172.21.1.129) 1.166 ms 1.175 ms 1.111 ms
5 172.21.0.254 (172.21.0.254) 1.267 ms 1.182 ms 1.101 ms
6 ge-6-3.car1.Sacramento1.Level3.net (220.127.116.11) 1.637 ms 1.493 ms 1.502 ms
7 ae-11-11.car2.Sacramento1.Level3.net (18.104.22.168) 1.567 ms 1.498 ms 1.469 ms
8 ae-4-4.ebr1.SanJose1.Level3.net (22.214.171.124) 4.343 ms 16.133 ms 4.124 ms
9 ae-81-81.csw3.SanJose1.Level3.net (126.96.36.199) 4.367 ms 4.149 ms 14.199 ms
10 ae-3-89.edge1.SanJose3.Level3.net (188.8.131.52) 4.864 ms 4.795 ms 4.760 ms
11 gblx-level3-te.sanjose1.Level3.com (184.108.40.206) 4.733 ms 5.153 ms 4.864 ms
12 hostnoc.demarc.gblx.net (220.127.116.11) 80.611 ms 79.704 ms 80.022 ms
13 ge1-oc48-1-0-ctsi.rtr0.scr1.hostnoc.net (18.104.22.168) 100.454 ms 112.436 ms 99.200 ms
14 22.214.171.124 87.372 ms 87.620 ms 86.903 ms
I have had BurstNET as well as my own techs looking into this issue. Dan (VP of BurstNET) has been personally dealing with the issue, which there appears to be none whatsoever. We have communicated this to the client, and are able from multiple locations around the globe to connect into his server and load his server without the issues he has explained. He is insistent in the "issues" and I told him it is most likely due to his internet connection, which he states it is not. We have done everything humanly possible to explain that there is no issue with the server.
I understand his frustration, but when we are unable to reproduce the issues he is running into, we cannot help further. We have given suggestions, and looked at the server from every last angle possible, and cannot find the issues he is running into.
We do believe the issue is directly related to the fact that 1) Its BurstNET and 2) Its on a shared 10MBPS connection
<<So now I'm basically being told to suck it up, they don't have control and are unwilling to refund me>>
We have been kind in every aspect trying to explain that we cannot reproduce the issue. We have updated your ticket regarding the issues and solutions to it.
He has told us basically either refund us or he will be filing a small claims with HIS court (which in our Terms of Services it says he has to file with Crissic Solution LLC's local court, up in Washington State)
We have tried everything we can and we are also looking into other datacenters to resell from. Please do note that we have not had issues with anybody that is NOT on a 10MBPS connection (he is the only client out of about 50 dedicated clients reporting issues, and he is the only one on a 10MBPS unmetered connection)