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  1. #1

    Surpasshosting ... AKA ******** ???

    I signed up with a reseller plan with Surpass Hosting, who i Think is part of HOST ..... DIME...com

    Anybody know anything about this guy?

    Until today its been good, but today 90% packet loss to my sites for over 9 hours, and no response from them.

    Any body deal with these guys?

  2. #2
    Join Date
    Jan 2002
    Location
    Scotland, UK
    Posts
    2,687
    They don't look too honest either. Looks like they copy people's site designs: http://www.webhostingtalk.com/showth...threadid=55716 - That alone would be enough to make me run.
    Chris Adams - CEO - Rochen Ltd. - chris (at) rochen (dot) com

    Now offering both US & UK premium business hosting, reseller hosting and managed virtualized services.
    rochen.com | rochen.co.uk | blog.rochen.com | forums.rochen.com | Twitter: @rochenhost

  3. #3
    Join Date
    Aug 2002
    Location
    UK
    Posts
    163

  4. #4

    STAY AWAY

    They wont answer my emails concerning the cancellation request.

    Stay away from these guys.

    TROUBLE

  5. #5

    Amazing - These guys SUCK

    for your reading pleasure

    please tell me where I yelled and was rude... PLEASE?

    Here is the email exchanges

    From: Bill xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Sent: Saturday, August 17, 2002 8:37 PM
    To: [email protected]'
    Subject: Cancel my account



    I have had enough. All day today my sites have been dead slow or not reachable at all. One of my customers even called and complained. Please cancel my account effective immediately. I have moved to a bigger provider that can better support my business. I will expect a reply with on refund status on the unused portion of my payment.

    Good Day
    Bill

    Like 24 hours later my sites still down i send another email

    From: Bill xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    To: [email protected]
    Sent: Sunday, August 18, 2002 9:25 PM
    Subject: FW: Cancel my account

    If I am not contacted about this I will submit a charge back to my credit card provider. Talk to me !!!

    And then they respond like almost four hours later with this...

    -----Original Message-----
    From: Support-S [mailto[email protected]]
    Sent: Monday, August 19, 2002 12:38 AM
    To: Bill xxxxxxxxxxxxxxxxxxxxxxxxxxx
    Subject: Re: Cancel my account

    1. There is no need to yell and be unprofessional, I dislike dealing with people like this, very very rude

    2. You will get a refund by check for the prorated unused monthly charge.

    3. You can not do a charge back because we have proof that the service was provided, you were just wanting everything 100% perfect. We have proof of this and your charge will not go through.

    TELL ME WHERE I WAS RUDE???

  6. #6
    Join Date
    Apr 2002
    Location
    Philadelphia
    Posts
    2,277
    You weren't rude... its the guy.... supposing that that is the full email.

    Screw hosts like him

  7. #7
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190

    Re: Amazing - These guys SUCK

    Originally posted by balabachi
    . . . . . . . .

    TELL ME WHERE I WAS RUDE???
    . . . . .!!!
    There is no best host. There is only the host that's best for you.

  8. #8

    Oh well

    Just stay away
    Good Day

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