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  1. #1

    Unhappy my expericnce with Giga-international (so far not good)

    hello

    I have order a server 12 days ago (this is by the way the magic number for Giga-international.com) , in the order they said it would take between 2 - week to setup the server

    and every time I send them email they say be patient we are setting up your server then when the magic day come they realize suddenly that the order wasn't completed and the money wasn't receive so I have place new order and wait for another 2 week .
    that means they respond without any care about the content of the message

    the problem is that I'm not the only one
    it happen before the same amount of days
    http://www.webhostingtalk.com/showthread.php?t=675061

    and know after they toke the money they vanish
    no response , nothing
    and before there is only one guy that answer the support emails
    and other emails nothing like they don't excise)
    also when I called their phone - no response

    If I haven't seen old post about them ... I might have said there is no company , it just one person or more with few pages to steal people money

    I mean look to their test page
    http://www.giga-international.com/test.php

    their panel not on their hosting , I haven't seen from them anything yet (I mean rally nothing , although I pay them everything in advance ) and still waiting
    Last edited by mreng6; 03-04-2008 at 04:01 PM.

  2. #2
    Join Date
    Feb 2008
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    California
    Posts
    315
    Unless you ordered some very highly specialized setup, 2 weeks lead time seems a long.

    If they're not able to deliver the server to you then I would suggest looking elsewhere for a dedicated server. There are plenty of places that can get you set up right away.
    Take 2 Hosting, Inc. - Hosting Done Right
    Fully automated setup - new servers in as little as 10 minutes
    http://www.take2hosting.com/

  3. #3
    Join Date
    Jul 2007
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    Zamunda
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    forget Giga-international
    Ihave had very bad experience with them
    I think it is one-man-operations , if not I think they are bunch of teens running " the company " from grandma garage
    forget it - the stories about datacenters in Frankfurt and Munchen is a [email protected]

  4. #4
    forget Giga-international
    Ihave had very bad experience with them
    I think it is one-man-operations , if not I think they are bunch of teens running " the company " from grandma garage
    forget it - the stories about datacenters in Frankfurt and Munchen is a [email protected]
    do you know other companies that gives good bandwith (may be unmetered bandwidth )

  5. #5
    Quote Originally Posted by mreng6 View Post
    do you know other companies that gives good bandwith (may be unmetered bandwidth )

    RedHotServers, FDC, Pooled.net, Iweb.ca, Volumedrive

  6. #6
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    yes I know , but it is not in EU , it is i US

  7. #7
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    Quote Originally Posted by Henrik View Post
    RedHotServers, FDC, Pooled.net, Iweb.ca, Volumedrive
    are you an FDC reseller

  8. #8
    yes I know , but it is not in EU , it is i US
    no problem any good company

  9. #9
    Quote Originally Posted by BaiGanio View Post
    yes I know , but it is not in EU , it is i US
    Quote Originally Posted by BaiGanio View Post
    are you an FDC reseller
    Ehm... no???

    Instead of attacking a person giving you suggestions and help you could perhaps say "thanks"?

    Anyways, I saw stratos.de being mentioned here on WHT.

  10. #10
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  11. #11
    What would you say are the selling points for Ecatel?

  12. #12
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    Quote Originally Posted by Henrik View Post
    Ehm... no???

    Instead of attacking a person giving you suggestions and help you could perhaps say "thanks"?

    Anyways, I saw stratos.de being mentioned here on WHT.

    I'm not attacking you , I just ask cause RedHotServers is an FDC reseller

  13. #13
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    Quote Originally Posted by Henrik View Post
    What would you say are the selling points for Ecatel?

    Ecatel , since they started to post offers here ( about 8 months ago ) , they never had the time to make their own website , I don't know how to trust him

  14. #14
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    Quote Originally Posted by Henrik View Post
    What would you say are the selling points for Ecatel?
    That they offer shared unmetered in Europe just like giga-int.

    Quote Originally Posted by BaiGanio View Post
    Ecatel , since they started to post offers here ( about 8 months ago ) , they never had the time to make their own website , I don't know how to trust him

    That's true. They promised a working site months ago .

  15. #15
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    Quote Originally Posted by CaroNet-Rob View Post
    That they offer shared unmetered in Europe just like giga-int.




    That's true. They promised a working site months ago .

    haha , they have now a web site , but try to klick on the links
    Attached Thumbnails Attached Thumbnails ecatel.jpg  

  16. #16
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    Quote Originally Posted by BaiGanio View Post
    haha , they have now a web site , but try to klick on the links
    That's weird. They had a 'demo' of their website, months ago, that had more information on it?

  17. #17
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    Quote Originally Posted by CaroNet-Rob View Post
    That's weird. They had a 'demo' of their website, months ago, that had more information on it?
    I'm telling you - I don't trust him

    this is impossible to don't have a site in this industry for a eight months , it costs nothing ..... I'm still thinking this is one man operation or teens in grandma's garage

  18. #18
    Join Date
    Jun 2006
    Location
    Netherlands
    Posts
    500

    Exclamation

    Quote Originally Posted by BaiGanio View Post
    I'm telling you - I don't trust him

    this is impossible to don't have a site in this industry for a eight months , it costs nothing ..... I'm still thinking this is one man operation or teens in grandma's garage
    Hello,

    I agree with you that it is not right that our website isn't ready yet. Our clients have a higher priority then our website. Our customer portal is already working for customers. Currently we are working hard to get our website online, it will definitally be ready soon this month.

    I can INSURE u we are no one-man operation, or teens (in grandma's garage).
    Ecatel (NETHERLANDS) LIMITED.
    High bandwidth dedicated server provider in Europe!
    SPEEDTEST: http://89.248.167.11/100mb.bin MSN & EMAIL: sales @ ecatel.info
    Live Chat Support @ http://ecatel.info

  19. #19
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    maybe in uncle's garage?? just joking...

  20. #20
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    Quote Originally Posted by Ecatel View Post
    Hello,

    I agree with you that it is not right that our website isn't ready yet. Our clients have a higher priority then our website. Our customer portal is already working for customers. Currently we are working hard to get our website online, it will definitally be ready soon this month.

    I can INSURE u we are no one-man operation, or teens (in grandma's garage).
    OK
    I hope I'm wrong , so because I see here nice things about Ecatel , can you please provade me more info about your company , in witch register can I find you etc.

  21. #21
    Join Date
    Jun 2006
    Location
    Netherlands
    Posts
    500
    Hello, thanks for your reply.

    Ecatel is an official registered company at the Companies house in the UK. We are aswell registered at the Chamber of Commerce in the Netherlands. We have our own network and are no resellers of another company.
    Ecatel (NETHERLANDS) LIMITED.
    High bandwidth dedicated server provider in Europe!
    SPEEDTEST: http://89.248.167.11/100mb.bin MSN & EMAIL: sales @ ecatel.info
    Live Chat Support @ http://ecatel.info

  22. #22
    Join Date
    Jun 2007
    Posts
    188
    Quote Originally Posted by mreng6 View Post
    hello

    I have order a server 12 days ago (this is by the way the magic number for Giga-international.com) , in the order they said it would take between 2 - week to setup the server

    and every time I send them email they say be patient we are setting up your server then when the magic day come they realize suddenly that the order wasn't completed and the money wasn't receive so I have place new order and wait for another 2 week .
    that means they respond without any care about the content of the message

    If I haven't seen old post about them ... I might have said there is no company , it just one person or more with few pages to steal people money

    I mean look to their test page
    http://www.giga-international.com/test.php

    their panel not on their hosting , I haven't seen from them anything yet (I mean rally nothing , although I pay them everything in advance ) and still waiting
    So let me get this straight; you were bugging them to setup your server without having paid them? And then you paid them but didn't complete the order form and have them confirm the order? How can you expect things to work when you haven't done what you need to do?

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