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  #1  
Old 03-03-2008, 10:36 PM
respite respite is offline
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Join Date: May 2007
Posts: 2,184

Problem with Hostgator


Maybe it is Me but im not sure



Lesley: another thing
Justin M: sure
Lesley: i put the 404page
Lesley: in right
Lesley: coupon for 1 cent
Lesley: and i still payed $4.01 why is that
Justin M: Hatchling:
Justin M: Monthly @ $8.95 + Setup: $5.00
Justin M: Package(s) Total $8.95
Justin M: Package(s) Setup $5.00
Justin M: Sub Total $13.95
Justin M: Coupon (404PAGE) -$9.94
Justin M: Total Due $4.01*
Lesley: http://hostgator.com/wowowowow
Lesley: Build your website today for 1 cent! Coupon code: "404PAGE"
Justin M: Please view above
Justin M: $5 for setup fee on Hatchling if paid monthly
Lesley: yes
Lesley: well i only paid $4.01
Lesley: so its supposed to be 1 cent
Justin M: Do you understand the information above?
Lesley: yes
Lesley: well i will see if WHT will resolve my problem
Justin M: coupon is only for $9.94 off the total. You needed baby plan at monthly billing to get for 1 cent only. Hatchling has a setup fee of $5 if paid monthly
Lesley: yes still does not explain why i am paying $4.01



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  #2  
Old 03-03-2008, 10:38 PM
respite respite is offline
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Join Date: May 2007
Posts: 2,184
Justin M: It's clearly marked above. $8.95 for the hosting + $5 setup fee = $13.95. $13.95 - $9.94 coupon = $4.01 balance left
Lesley: why is the discount $9.94

  #3  
Old 03-03-2008, 10:39 PM
respite respite is offline
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Join Date: May 2007
Posts: 2,184
Justin M: because that is the amount discounted on the coupon Lesley: see what i dont understand
Lesley: is it
Lesley: clearly says
Lesley: 1 cent first month
Lesley: if there is a setup fee it should be $5.00
Lesley: not a total of $4.01

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  #4  
Old 03-03-2008, 10:43 PM
respite respite is offline
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Join Date: May 2007
Posts: 2,184
Quote:
Originally Posted by Nick H View Post
Do you have nothing better to do than go around to people's live chats harassing their staff?

And what is the point of bumping this thread 3 times?

/me votes for a close/delete.
I have purchased the package, but am curious of why the discount isnt what is states

  #5  
Old 03-03-2008, 10:47 PM
Keith W Keith W is offline
Web Hosting Evangelist
 
Join Date: Aug 2006
Location: UK
Posts: 530
What is the problem here?

The Host Gator rep clearly states why "Lesley" has to pay the $4.01

If "Lesley" did not read the terms correctly then that is hardly Host Gators fault.

Also who exactly are you? Lesley? or Joshua as your sig line states?

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  #6  
Old 03-03-2008, 10:47 PM
Cody Salter Cody Salter is offline
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Join Date: Sep 2007
Location: Vancouver
Posts: 741
Quote:
Originally Posted by Dedihosting View Post
I have purchased the package, but am curious of why the discount isnt what is states

Would you expect a dedicated server to be 1 cent for the first month? I don't think so. If you get the baby package, there are no setup fees. And the first month will be 1 cent, this is common sense you know... Does it even specify which package will be 1 cent?

  #7  
Old 03-03-2008, 10:52 PM
respite respite is offline
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Join Date: May 2007
Posts: 2,184
Yes but considering there is suppose to be no setup on any of the packages as per the "Free / Instant Setup" listed under the package.

  #8  
Old 03-03-2008, 10:57 PM
Keith W Keith W is offline
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Join Date: Aug 2006
Location: UK
Posts: 530
Perhaps you should have clicked on the little ? next to where it says that then, and I quote:

Quote:
All accounts have FREE setup, and will be created automatically in 15 minutes or less. The only plan that has any setup fee whatsoever is if you select the monthly billing cycle on the Hatchling plan. Every other plan has $0 set up whether you choose to pay montly or three years in advance.

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  #9  
Old 03-03-2008, 11:12 PM
Alex Alex is offline
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Join Date: Apr 2005
Location: Oz
Posts: 3,497
Looks like the issue has been resolved. Everybody makes mistakes, and it looks like the OP has realized his. We could all benefit from a little closer reading sometimes.

/thread


Alex

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