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Billing Problem with Theplanet

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  #1  
Old
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Join Date: Jan 2008
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Billing Problem with Theplanet


Hello to all my complaining against theplanet apparently to collect are very good but then you must verify that you leave your card so you make a lio having prepaid card are those that are charged across your bank, the thing that I cancelled the account I am the cancelled without giving me a lot of time and explanation is not fair levied money and then abuse the trust that this company to purchase a dedicated server.

IN SUCH Case thought that if committed a crime because they have demonstrated quite the opposite for being crooks and without any service charge, how I wonder where this money goes ($ 400)?.



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  #2  
Old
Web Hosting Master
 
Join Date: May 2007
Location: Arizona
Posts: 1,201
Your first couple of sentences were a little hard to follow. Could you rephrase it?

  #3  
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Join Date: Dec 2007
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I cannot understand anything you said.

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  #4  
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Join Date: Jun 2006
Location: USA
Posts: 58
That made absolutely no sense to me at all. It was like random words strung together to make a really, really long sentence.

  #5  
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Join Date: Jun 2003
Location: Tampa FL
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you should think about using some better translations try this site

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  #6  
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Join Date: Jan 2008
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Hello to all I complain apparently against theplanet to receive are very good but soon they leave to you that you must verify your card etc,te make lio have card prepayment are those that load atravez of your bank,la thing that cancelled the account to me, me cancelled without giving it long time to explanations and he is not right that receive a money and soon abuse which they confian in that company to buy a dedicated servant. IN SUCH Case if they thought that cometia a crime because they have demonstrated all the opposite to be swindlers and to receive without giving ningun service, I wonder myself where that money goes ($400).

  #7  
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Join Date: Feb 2007
Location: Dallas, Texas
Posts: 179
That wasn't any better, we have no way to understand what you are saying, maybe that's part of your issue with them, they can't understand what you want/need/are asking of them.

  #8  
Old
Community Liaison
 
Join Date: Nov 2002
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I'm guessing that he canceled without giving the proper notice or no notice at all and is upset that he was billed again. Just speculation....

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  #9  
Old
Newbie
 
Join Date: Jan 2008
Posts: 6
Charged for the rental of a dedicated server but never gave me the service

  #10  
Old
Web Hosting Master
 
Join Date: Jun 2004
Posts: 2,852
What I got from it:
He has a case against the planet. He had to verify his credit card information, they somehow canceled his account before he could explain his bank information, but they still got his money which is wrong ($400)?

And that's all I got...

  #11  
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Join Date: Jan 2008
Posts: 6
I use a prepaid tarjet credit, but I asked for verification.

I could not give because it is not like a credit card, and told me simply cancelled the account

  #12  
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Join Date: Aug 2003
Location: Chicago, IL USA
Posts: 2,734
Quote:
Originally Posted by gunsperu View Post
I use a prepaid tarjet credit, but I asked for verification.

I could not give because it is not like a credit card, and told me simply cancelled the account
Than how do you know they charged you? I don't think they can charge you without verification.

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  #13  
Old
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Join Date: Jan 2008
Posts: 6
But I cancelled the account charging 400 dollars.

It is not fair to do it just to get a prepaid card.

  #14  
Old
Newbie
 
Join Date: Jan 2008
Posts: 6
If they did.
Load the card with 400 dollars and now there is nothing.

  #15  
Old
Junior Guru
 
Join Date: Feb 2007
Location: Dallas, Texas
Posts: 179
Kevin Hazzard should be jumping in at any moment to "save the day" just wait, he'll be here. He's TP's "fix it boy" just wait for him, or try and contact him.

Still a bit confused, you are saying they charged you $400 but you never got your server. If this is so, then call, email, get on live chat, do whatever you have to, to get your money back.

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