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  1. #1
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    To do or not to do that is the question !!

    Helloz,
    So i got this weird problem poping up, users with more than 1 site hosting with me, all the sudden see the lite reseller plans and decide to go for it and transfer their sites on different packages to their reseller package. Now its not only a loss but also abuse i feel, i thought new users into hosting might try out reselling to see how it goes, but seems like more and more users are switch down to lite reseller plans and going crazy with hosting all their other sites on 1 single account.

    So what shall i do change my policies so that lite resellers accounts are not used to host their own sites, but actually some customers site, and having dedicated reseller plans for even hosting their own sites.

    What would you do if you were in such a similar situation ?

  2. #2
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    I'd let them. They're still your customers, and if they decide to take advantage of lower pricing for a reseller account with you, it's not illegal or even wrong...simply economics.
    Bummer, but still paying you something.
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  3. #3
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    Quote Originally Posted by bear View Post
    I'd let them. They're still your customers, and if they decide to take advantage of lower pricing for a reseller account with you, it's not illegal or even wrong...simply economics.
    Bummer, but still paying you something.
    Yes, i think i will just hike the prices or remove lite resellers altogether its heavier on resource usage anyways. I seen users create and remove accounts like crazy, more than they change their undies, sheesh.

  4. #4
    Go ahead and kick those customers. More for the non-crappy hosts.

  5. #5
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    Quote Originally Posted by Taler View Post
    Go ahead and kick those customers. More for the non-crappy hosts.
    Ohh more for non-crappy hosts ? What that mean ?

  6. #6
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    I think he's trying to say your a good host

  7. #7
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    Quote Originally Posted by adsejam View Post
    I think he's trying to say your a good host
    Oh but he is not allowed to unless hosted by me

  8. #8
    You are considering to suspend reseller accounts because they add/remove accounts too often?! Yikes mate

  9. #9
    Join Date
    Dec 2007
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    london uk
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    i think if every host did this they would see a loss in a lot of custom why shouldnt ppl be allowed to host their own sites on any package they see fit its called being clever and economic

  10. #10
    Join Date
    Jul 2002
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    Quote Originally Posted by Taler View Post
    Go ahead and kick those customers. More for the non-crappy hosts.
    If account transfers are allowed by the host, they should be allowed to stay. If a host kicked me because I switched over to another plan they offered, I sure wouldn't take it quietly.
    If you don’t like the road you’re walking on, start paving a new one.

  11. #11
    Join Date
    May 2001
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    348
    Shouldn't you be happy when people are interested in the package you are offering? Just don't quite understand your logic.

    If you don't want customers signing up a particular package, then don't offer it.

  12. #12
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    Oct 2002
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    Quote Originally Posted by eric418 View Post
    Shouldn't you be happy when people are interested in the package you are offering? Just don't quite understand your logic.

    If you don't want customers signing up a particular package, then don't offer it.
    It's not that simple, when the aim was to get new customers, not to have existent customers switch. It's common in other markets to have special offers for new customers only.

    Such a practice does take away a bit from existing customers good will though, especially when new offers are always better than they one they got. They can feel a bit cheated.

  13. #13
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    Quote Originally Posted by ldcdc View Post
    It's not that simple, when the aim was to get new customers, not to have existent customers switch. It's common in other markets to have special offers for new customers only.

    Such a practice does take away a bit from existing customers good will though, especially when new offers are always better than they one they got. They can feel a bit cheated.
    Cool you just gave me the best solution, offer lite reseller plans for new customers only . That should be reasonable enough will put the clause in my TOS and in the small * too

    Should not be hard on anyone at all !! Funny thing is i see old customers signup again after they leave for a week or a month !! Now shall they be considered new customers ?

  14. #14
    Join Date
    Mar 2007
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    I think its best to just leave it how it is, people will always work their way around it, signup under there mates now e.t.c just think atleast their still your customers, maything think about lowering the resource limits of the Low Plan so that more will upgrade.

    Just be happy their still your customers and think about what you do, as you may end up with no customers.
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  15. #15
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    Apr 2003
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    I wouldn't just add to new customers only in the tos as if your customers are switching plans, then you tell them it's new customers only read the tos, they're going to feel cheated.

    Personally I'd let it be

    Maybe next time you make new plans post a poll here
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  16. #16
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    Apr 2007
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    To be honest, if you didn't want clients with multiple sites moving to a package that gives the same thing for less money, you have yourself to blame.

    It sounds like you didn't really think about what you were offering before you went ahead and released a plan.
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  17. #17
    a general plan rate increase or lowering of the basic reseller plans reasources may help to combat your problem. But you one thing you will have to remember is peoples pockets will always be tight.

  18. #18
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    Quote Originally Posted by EncoderZ View Post

    Maybe next time you make new plans post a poll here
    Thats a nice idea too !!

    And i suppose i will have to play around with the resources available for the lite reseller plans !!

  19. #19
    Just limit the amount of resources a reseller can use on the server without out extra fee's being charges or account suspended. You can do this through your TOS.

  20. #20
    Join Date
    Aug 2005
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    48
    Quote Originally Posted by anon-e-mouse View Post
    If account transfers are allowed by the host, they should be allowed to stay. If a host kicked me because I switched over to another plan they offered, I sure wouldn't take it quietly.
    I would definitly not be happy with this service.

  21. #21
    Join Date
    Jan 2004
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    1,014
    Quote Originally Posted by Energizer Bunny View Post
    Helloz,
    So i got this weird problem poping up, users with more than 1 site hosting with me, all the sudden see the lite reseller plans and decide to go for it and transfer their sites on different packages to their reseller package. Now its not only a loss but also abuse i feel, i thought new users into hosting might try out reselling to see how it goes, but seems like more and more users are switch down to lite reseller plans and going crazy with hosting all their other sites on 1 single account.

    So what shall i do change my policies so that lite resellers accounts are not used to host their own sites, but actually some customers site, and having dedicated reseller plans for even hosting their own sites.

    What would you do if you were in such a similar situation ?
    The policy idea is poor. It was actually your fault for not properly thinking things out when setting your pricing. Just MHO of the situation.

    Just be happy you were able to get the additional revenue you had before your customer wised up.

  22. #22
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    Feb 2001
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    Always think of all possible ramifications whenever you offer a new service. We recently switched some packages around and it took us quite a bit of planning because of the very reason you're finding yourself in. We wanted to offer something to entice new customers, but something that existing customers wouldn't want to switch to and lose revenue.

    Its a fine line, but you really have to sit down and think long and hard about all of the pros and cons regarding the packages you offer. Lowering prices, which is basically what you've done, is bound to get current customers wondering why they have to pay more. If you don't allow them to switch, they're going to feel very bitter about it...and rightfully so.

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  23. #23
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    Feb 2002
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    Quote Originally Posted by Energizer Bunny View Post
    Cool you just gave me the best solution, offer lite reseller plans for new customers only
    If I were your customer, and found out you were excluding me from a better deal just because I'm not a new customer, you would quickly find me to be an old customer.

    If you're going to offer reseller accounts, then offer it at the same price for everyone (or even a discount for existing customers ). Just make sure you're pricing it correctly.
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  24. #24
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    Jan 2004
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    Quote Originally Posted by bqinternet View Post
    If I were your customer, and found out you were excluding me from a better deal just because I'm not a new customer, you would quickly find me to be an old customer.

    If you're going to offer reseller accounts, then offer it at the same price for everyone (or even a discount for existing customers ). Just make sure you're pricing it correctly.
    Exactly. Those type of promotions only make me feel that a business values new customers more than it does existing ones. Take care of your existing customer first, then new ones.

  25. #25
    i always try to compensate my customers well before I put out an advertisement or special offer.

  26. #26
    Join Date
    Sep 2003
    Location
    Washington, USA
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    Just adjust your pricing. If you don't want all of your customers to switch down to the cheaper lite reseller plan, hike the price on the account or lower the disk space and bandwidth allotments.
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  27. #27
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    I think i will just get an upgrade to server, so resources dont run low on future or something . Too much headache to change plans/prices and make adjustments in ce and stuff

  28. #28
    Quote Originally Posted by Energizer Bunny View Post
    I think i will just get an upgrade to server, so resources dont run low on future or something . Too much headache to change plans/prices and make adjustments in ce and stuff
    Sounds like a reasonable conclusion.

  29. #29
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    Feb 2002
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    Australia
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    Quote Originally Posted by Energizer Bunny View Post
    Helloz,
    So i got this weird problem poping up, users with more than 1 site hosting with me, all the sudden see the lite reseller plans and decide to go for it and transfer their sites on different packages to their reseller package. Now its not only a loss but also abuse i feel, i thought new users into hosting might try out reselling to see how it goes, but seems like more and more users are switch down to lite reseller plans and going crazy with hosting all their other sites on 1 single account.
    Then don't offer the reseller packages, if you don't want folks using them to host multiple domains. You need to put yourself into your client's shoes, in that they will go for what they consider to be the best deal for them. It's not rocket science.
    • AussieHost.com • Aussie Bob, host since 2001 •
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  30. #30
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    Sep 2005
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    Quote Originally Posted by Aussie Bob View Post
    It's not rocket science.
    Rocket science i find easier though. But .... thats just me

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