hey zionchild, check out the new support graphic, i think you'll agree it's much better!
i don't like the idea of a single image on the front page, it just doesn't make sense from a search engine perspective when text speaks volumes, also to screen readers. saying too much in graphics reduces accessibility and search spiderability.
the thought of having some happy smiley good looking person on the site doesn't do it for me. some girl with great assets in a nosting t-shirt would only alienate woman and a dude in a rack room or by some servers would be cheesier than a small dutch cheese shop!