Originally Posted by EEssam
That is just not true. Publicly lying to cover up your mistakes make the situation worse.
Also, it's unbelievable to have the chat session ended for "technical reasons" just after 2 seconds from my last comment while your system was correctly functioning for 33 minutes (as you claim).
I am not lying at all, your chat session was not ended by us, it just disconnected.
We have had many problems with LivePerson in the last days since they had an unplanned outage for their entire system, even their own chat was down. We are working with them to get this situation under control if possible or will be seeking another chat solution; which is a sad thing to say as LivePerson at one point was the premier chat solution.
Edit: I believe your questions have been answered, we allow overselling, it is stated such on our site, but if you sell and a client attempted to use 500GB there would be massive charges hsphere would make to your billing method and it is not recommended as it is far outside of our 33% policy. Again I am sorry for your chat experience it was not intentionally done and you can simply reopen if you need. Sales and support have multiple means of communications including email chat and phone, we are not hiding from you or not answering you.
On our reseller plans page FAQ it has:
FAQ: Is Overselling Allowed?
Yes. What this means is that you can sell more space and bandwith to your clients than allocated to you in your reseller Plan. Only the actual space used by you or your clients is counted by us.
and at the very bottom we have notes for various issues including this:
6) Disk Space and Bandwidth are based on Usage. That means that you can sell more disk space to your clients that actually provided in your plan as long as the actual disk space used by your all clients is less than what is allotted to you. If your total client's disk space usage exceeds the amount allocated in your current reseller plan, you can easily upgrade to the next plan. Although JodoHost doesn't encourage this sort of overselling, it can be used to boost profits if done in reasonable limits.
I believe that answers all you would like to know.