Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Westnic.net Nightmare

[vajjas1]

Is this common?

I have reseller account with them, they switched my servers 2-3 times in a year. Fine. but when they switched they lost all my packages,so i have to recreate all them, not to mention some packages i have no idea what's the limits i used. No warning that servers are being switched, they just switch and let me know.

So i e-mailed and asked for my cpanel packages to be restored, this is the response!
"This is impossible, sorry. Unfortunately, cPanel will never transfer packages correctly. Please re-create it."
So i replied and said what i had to say that this is rediculous and i should atleast given a chance to copy my packages...this is the response i get:
"Well, next time we will leave your accounts on the server with broken hard drives. Data was corrupted all the way. You must appreciate what we had done. "

As a WEB HOSTING company isn't it your basic responsebility to take care of the crappy hardware you have?, but not tell a customer they will leave my accounts on broken hardware? WHAT THE &^%$

[Nadabrahma]

I agree this is crappy behaviour... What I'd do is simply take my business elsewhere, ASAP.
In my view, it is a no-brainer that the host is responsible for migrating all data to the new location safely if they move you to a new server.

[hostpc.com]

"Well, next time we will leave your accounts on the server with broken hard drives. Data was corrupted all the way. You must appreciate what we had done. "

Wow. Yes, I guess you should be appreciative that they had ANY backups, but with an attitude like that, it's definately time to find a new hosting company that will work with you. Weird that there's very little in their forums about a recent outage/loss

[iHubNet-Matt]

That response doesn't look professional. If I were in your place , I would have moved to a different host.
How long you have been with them?

I think it is time to find a new host that will care you.

[WestNIC]

Originally Posted by Nadabrahma

In my view, it is a no-brainer that the host is responsible for migrating all data to the new location safely if they move you to a new server.

Please don't jump into conclusions based on false information. We didn't transfer anything. Hard drives had failed and we restored all data from offsite backups. If we had a chance to transfer data from server A to server B, of course we would transfer "packages"

[ldcdc]

So i replied and said what i had to say that this is rediculous and i should atleast given a chance to copy my packages...

I'd like to see an exact quote of your messages to them. Sometimes we reap what we saw (attitude wise). I want to see if it is one of those cases or not.

[vajjas1]

Originally Posted by iHubNet-Matt

That response doesn't look professional. If I were in your place , I would have moved to a different host.
How long you have been with them?

I think it is time to find a new host that will care you.

been with them for a year now with 2 different reseller accounts.

[vajjas1]

Originally Posted by WestNIC

Please don't jump into conclusions based on false information. We didn't transfer anything. Hard drives had failed and we restored all data from offsite backups. If we had a chance to transfer data from server A to server B, of course we would transfer "packages"

You know you guys are cocky than ever to a customer. It wouldn't have bothered me if you would ahve asked me or tell me or work with me in a better way to get my packages set up. You didn't do me a damn favor though, its your responsebility take care of your customers, not a favor.

[vajjas1]

Originally Posted by ldcdc

I'd like to see an exact quote of your messages to them. Sometimes we reap what we saw (attitude wise). I want to see if it is one of those cases or not.

this is a copy and paste..

Hello,

After you recently transffered by account to new server, the packages did not get transfered, can you please transfer my packages to my new server please. I don't even remember the pacakge attributes i created to re-create them

Hello,

This is impossible, sorry. Unfortunately, cPanel will never transfer packages correctly. Please re-create it.

What the HELL that sucks
****! This is ridiculous!!!!!! You go ahead and transfer my site even without any notice and you mess up crap! How the hell am I suppose to recreate if I don't even remember what I set up nor I have a back up? I DON"T care..this is not acceptable, either give me access to r4 server so I can at least see the plans or remove me from the new server.. this is BS guys! Not unfortunate..too cocky!

[Cody Salter]

I agree, I had an account with them and I canceled the paypal subscription to change payment methods and explicitly mentioned in a ticket that I WAS NOT cancelling the account there. Due to unforeseen events, I was away for 3 days in LA and when I got back, I found that they had canceled my account even though the invoice wasn't due to be paid for another week. When I asked them about it, they just basically said too bad for you.

[WestNIC]

Originally Posted by Cody Salter

I agree, I had an account with them and I canceled the paypal subscription...

Sorry, you agree with what? Missing packages? Please read entire post

Your issue was completely different. You acted like total kamikaze:

1. Canceled Paypal FREE trial subscription without any notice to us;

2. We received "I canceled the subscription to stop it from taking it from my bank account, I am not canceling services." days later (account was already suspended *automatically*);

3. We sent you instructions how to re-activate subscription and pay with credit card right after you posted a ticket;

4. No answer for days... no answer.. no answer.

Account was terminated. When you pay through Paypal, you must keep subscription active. If you wish to change billing method and pay with credit card, you have to contact us over the phone or support desk at any time.

[WestNIC]

Originally Posted by ldcdc

I'd like to see an exact quote of your messages to them. Sometimes we reap what we saw (attitude wise). I want to see if it is one of those cases or not.

This is exactly the case...

[Cody Salter]

Originally Posted by WestNIC

You acted like total kamikaze:

Excuse me? You are too full of yourself thinking you can just throw around names like that. You are completely ignorant is what it comes down to, my invoice wasn't due, and it says nowhere in your TOS and any of your legal documents that you must keep your subscription active. When my invoice is due, I will pay it, simple as that. But I told you that I wasn't canceling and that should have been the end of it. I am also aware of what the OP thread and I am merely adding the point and agreeing with the fact that you are cocky.

Anyways....

PS. I don't see how I acted like a "total kamimaze"...

[DWebby]

WestNIC might want to add a few things within their legal pages

[db09]

Originally Posted by Cody Salter

Excuse me? You are too full of yourself thinking you can just throw around names like that. You are completely ignorant is what it comes down to, my invoice wasn't due, and it says nowhere in your TOS and any of your legal documents that you must keep your subscription active. When my invoice is due, I will pay it, simple as that. But I told you that I wasn't canceling and that should have been the end of it. I am also aware of what the OP thread and I am merely adding the point and agreeing with the fact that you are cocky.

Anyways....

PS. I don't see how I acted like a "total kamimaze"...

while the way westnic handled your ticket (and has responded in this thread) was not helpful and very unprofessional..perhaps not starting your messages with 'what the hell that sucks' and using foul language will help you out in the future.

but like ldcdc said, sometimes you reap what you sew, attitude-wise.

you acted like a child in your ticket and westnic..well..treated you like a child.

quite honestly, if you were my client in my line of business and you consistently left messages and e-mails in that tone, i would tell you to find a new agent. sometimes a small financial hit is better than dealing with a jerk.