I was working on a website for a design client, logged into as the root user. When I decided to make a few permissions changes. Of course I didn't look at what directory I was in. So I ran the command chmod -R 755 *. It took awhile, I killed it, and then I realized I was in / and not the clients directory.
At this point, I thought for sure I was screwed. Now, I didn't let the command run for more than 5-10 seconds, but I knew I screwed stuff up good in that short period of time.
So I sent in a ticket to Wired Tree -- an Emergency ticket of course. I had a response in 10 minutes letting me know they were already working on fixing it. And in just an hour and a half, I was totally fixed up, without a minute of downtime for my clients.
I mean, seriously, they just make me look good. I go off and do dumb things, and they're right there to cover my butt. Combine their awesome support, with near 100% network up time, and great product offerings, which are quite affordable, I don't know why any of you even consider a different web host.
Good work, Gentlemen. Good work.
Seriously - if you're looking for a VPS, or Dedicated Server, go there now. Don't even waste your time looking at other offerings. It's pointless.