Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Windows Hosting : Anyone know about Ipower?

[henneart]

We've been with ipower for 5 years and never really had any problems. Their customer service has never been very good but never noticed any down time. Now that they have moved to their new vdeck our site has been down, email has been down and problems with ftp. Have been reading customer reviews on serveral review sites with horror stories. Now we're trying to decide whether to stay and hope they resolve their issues or jump ship.

Just looking for other perspectives to help with our decission.

[tsameem]

Hello ,
Look man Ipower and her partners startlogic and ipowerweb all that companines give you the service and leave you they are selling unmannaged services even shared hosting this is not declared but you would never get a response to your ticket easy if you have a problem a technical would come to you at the end of your contract in the case of you are paying yearly 2008-2009 and had a problem in the start of ur contract in 2008 you will get good response and solution in 2009 .I would suggest you moving to one of these companies : hostgator.com , hostmonster.com , bluehost.com .

Notice : Hostgator is strongly recommended from my point of view

Generally you will get great service their and fast relible support also you will get a control panel more professional Cpanel

Thanks !

[hitboy]

Any big time host is not recommended by me just because they dont have enough time to focus on their clients all there doing is making sales

[henneart]

Thanks for your input

[hitboy]

no problem I used ipower when I first started on the net biggest mistake ever lol

[eLief]

Exactly. iPower, 1and1, StarLogic, etc. they will sell you a ton of overloaded space and bandwidth, and they might have decent uptime, but when it comes time to get support from them you shouldn't expect it.

If you can go without support and don't mind overloaded servers, then i'd say stick with them.

[tcinnayarit]

We've been with iPower for more than 3 years; it was OK (occasional problems)until late November when they moved us to their "new platform". Immediately we lost access to our email accounts (also to website visitor statistics). After a couple of days this was solved.

Three weeks later I was unable to set an autoresponder for our email accounts and that was fixed a couple of days later.

On February 1 we again lost access to our email and visitor stats; we're now using a Hotmail account for business (how unprofessional!)

We've been at the height of our busiest time of year so I didn't feel like wasting hours and days trying to get iPower to straighten things out - there was business to attend to. I also didn't have time to check to see what else was screwed up.

Now that things are slowing down, I've been looking around for a new web host (that's what brought me to this forum). It looks like we'll go to HostGator in the next couple of days, abandoning the nine months of iPower "service" left in the year we paid for.

iPower support takes ages to get by email or chat and you end up dealing with people who know nothing. If you're lucky they'll eventually bump your issue up to someone who can help, but they're just as likely to tell you the problem is at your end (when it isn't).

Find a better web host. iPower has recently gone from OK to SUCKS.

[hitboy]

If you decided to go with Host Gator I think you missed my point. Avoid going to super cheap, large, and overselling hosts. These hosts like hostgator, godaddy, ipower, etc all oversell their servers. Meaning they put more accounts/clients on a server then the server can actually handle. I recommend not going to hostgator but looking around here for a good host.

If you go with hostgator you will be writing another thread 6 months later about the same thing you just did with ipower =)

[henneart]

I really appreciate everyone's response. Been looking around, it's hard to find reviews on alot of the smaller hosts. After ipower, I am really nervous. I don't want to get into another bad situation.

[Tipmoose]

I got bitten by IPower and IXWebhosting. Dave at Fluid Hosting did more for my site between the hours of 4AM and 10AM than both IXWeb and IPower did in over six months.

[lizon]

They even published comments in an article that they take claim that their service is bad:

http://www.thewhir.com/marketwatch/0...er_Service.cfm

[PaveFE]

I was once with Arvixe.com. I got too big for them and the price was a little high, but I think I'm going back as it seems they have built up the last few years. I always had great service with them, especially as it was a small company to start with. They're not name brand, but my prior experience with them was nothing short of great.
For what it's worth.....

Vince

[HYSNET]

You should move to Hostgator, they rock. I use to use shared hosting with them and only 1 overloading the server issue. I moved somewhere else and back onto there servers, but it was a dedicated server. I recommend them anyday. Can anyone beat that great service? And the site that I host with them is in my signature.

[PaveFE]

I should have included more info in my post, so a little background info is in order. After I switched from Arvixe, I went to iPower. Things were fine for about two years, then they decided to "transition to a new platform". Before this, everything was great, the prices, the service, the uptime. Then to make a long story short, they finally tried to move my account. I have 13GB of data in my site (www.mh-53pavelow.com), which includes a forum and photogallery (linpha, highly recommended by the way). One day in mid March, my site disappeared! After more than 8 trouble tickets, two chat sessions, a phone call, and a lot of work on my part, I finally have everything up except the photogallery. I finally found out the problem was their transition program would time out after 2 hours and apparently it was taking longer than that to move my site. One ignorant response from them stated "your site is not working because you haven't uploaded your index.html file yet". After that comment, I knew I was in trouble. You would think they would be smart enough to know that all of my files were still on the old server (I know this because I can still access them via my old FTP account). I'm still working on trying to get THEM to fix my photogallery since this was supposed to be a "smooth transition". From the chat sessions to the phone call, none of the "techs" could do anything and had to bring in the "specialist".
My thoughts are they bit off more than they could chew when they did this transition and customer service dropped to an all time low because they didn't know how to handle it all.
In short, I have done a lot of research and I think what sums it all up is something I read in another review site. Basically, none of the hosts (mainly top-brand) are perfect and none will be. Everyone will either have great service or crappy, or both. The reason I'm probably going to move to Arvixe is that it is more personalized. When I first started, I had no idea what I was doing. Arvand helped me through everything via a 6 to 8 hour chat session, way more than I ever expected from a host. I really didn't want to leave his company, but at the time my bandwidth demand went crazy and I didn't have enough funds, as he was a small company then and prices were too much for me to handle. Not that they were expensive for their service, they were what I expected for a smaller company (at that time).
I'm checking prices out as I write this and it looks like I'm going to head back to Arvixe, I just don't trust the "big guys" anymore, since it seems at some point, I will be disappointed.
Again, my two cents.

Vince

[marcbarak]

when we first started we were with iPower and we suffered like undergoing chemotherapy

I do not say this as a current competitor - we're just a small hosting provider - but ipower, ipowerweb, startlogic and the rest are a total disaster - they have caused so many so much heartache

They were bought by a large consolidator last year and it has only been worse as I know many that have a presense there.

Stay away - do your research and be happy