Results 1 to 24 of 24
  1. #1
    Join Date
    Apr 2007
    Location
    New York
    Posts
    422

    What do you look for in a Webhost?

    Hello,

    I am going to be conducting a survey,
    Please tell me what you look for in a web host so that we can try and improve our web hosting services that we offer. We would like to thank you in advance for your replies.

  2. #2
    Most of the time when people want to host a website, they will look for the better pricing and and VERY good support.

    Very good support will include, within 1 hour response and a true 24/7 support.

  3. #3
    Speed, Performance, Reliability, Credibility, Support
    Sunil

    Windows Server Specialist / Windows Security Expert / 24*7 Hosting Support
    http://www.windows-administrators-on-hire.com/

  4. #4
    Join Date
    Apr 2005
    Location
    San Diego, CA
    Posts
    517
    Quote Originally Posted by sunil106 View Post
    Speed, Performance, Reliability, Credibility, Support
    This pretty much nailed it. Most customers want reliability and performance first, I found.

    If you can establish a good track record for good support then you are set.

    -Travis
    TWC, LLC - USA based w/ three teams behind us!
    We will beat any web development or design quote

    http://totalwebcentral.com/

  5. #5
    Someone who can communicate to me on a personal level. I had one of my providers ask me the other day how my kiddo was doing (gigenet and yellowfiber both do this). To me that is the ultimate test of a business relationship, to see if they actually care about you.

  6. #6
    Join Date
    Feb 2002
    Location
    New York
    Posts
    1,156
    My impression is that they are popular web host and you can see them advertising in some popular hosting media. I don't remember to read any negative reviews about them...
    DawHB.com - Web Hosting Blog | VPSHostDir.com - VPS Hosting Media

  7. #7
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,156
    I have researched hundreds of web hosts for personal use and recommendations on other forums.

    Here's what I look for:

    1) Integrity/credibility
    2) Server specs, data center and location
    3) Registered business with paid support employees or a 1 man show?
    4) I send a long list of about 20 pre-sales questions at Saturday 2AM to see if they respond, how long it takes and how detailed their response is.
    5) Most importantly ... reviews (if available) on WHT, UseNet groups and Google.

    Notice how I omitted price? You get what you pay for.

  8. #8
    Join Date
    Feb 2008
    Posts
    93
    Upmtime and Support for Shared/Reseller hosting... Uptime again for a VPS/Dedicated server. The second criteria would be whether the company is in business for atleast a few years and reviews from others.

  9. #9
    Reliability
    Performance
    Tech Support
    Sales Support
    Staff, outsourced or not
    Web Presenttation
    The way the sales and support staff deal with you, will they go the extra mile
    How many years they have been around, (dont want to get a nasty surprise one day when the host suddenly disappears)

    there are so many......

    its like a hotel, the guest wants to know how far the hotel will go for them
    Web Hosting is not a business for me, it's a hobby!

  10. #10
    Join Date
    Jun 2005
    Location
    Westminster, CO
    Posts
    63
    I don't care too much about price as long as they have good Tech Support. Reliability and performance are very important, of course, because that's really what you're buying. If they have quick and efficient Support I'll forgive a lot of technical issues and performance hiccups. If they have lousy Support I'll leave at the first sign of trouble.

  11. #11
    Hi,
    I think that you may determine the level of the technical support in two ways - by witnessing no downtime or by seeing how the tech support will handle a technical issue .

    Of course, the reliability of the service as whole, the responsiveness of the support and the price/features/expectations are very important, and for me something very different but part of the picture - honesty.

    Good Luck
    Host Color Cloud Servers & Dedicated Hosting & European Infrastructure Hosting
    U.S. Data center 90 miles from Chicago
    Network ★ AS46873 Level 3, Cogent, Hurricane Electric, Retn.net, Midwest Peering
    24/7 Support 1-574-367-2393; Skype: HostColor

  12. #12
    Join Date
    Nov 2007
    Posts
    1,246
    I have been in the webhosting industry for a while now, and when I was shopping around for a webhost pricing was never on my list.

    You always have to remember, you get what you pay for. I always look at how well their customer support is. But first, I always look at their website. I know people say the website isn't important, but to me a web hosting company with a good website at least shows they are trying their hardest to put up a professional image to the general web hosting industry. If they have a bad website, I won't consider them. Now don't jump to conclusions, I don't look at JUST the website. After I see they have a decent website, I then talk with their customer support to see how well they handle things and how fast they reply. If they appear clueless, I won't consider them. Then I look for reviews to see what people have to say.
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!

  13. #13
    Join Date
    Mar 2008
    Location
    Indonesia
    Posts
    4
    Big space, big bandwidth, full features, server specs and facility, full support, cheap

  14. #14
    If you run a business on the web, and especially if your financially reliant on that business, then quality/reliability/performance/support matter 100%. I'd much rather pay more for the piece of mind of a solid quality product than to be competing for resources on massively oversold infrastructure.
    Intelliracks Managed Hosting
    intelliracks.com
    An Intuitive Reason company.

  15. #15
    Good network, good reliabilty (goes for both the physical aspects but also things such as how reliable the company is), good support and good prices.

  16. #16
    Webspace: Unlimited MB
    Data Transfer:Unlimited per Month
    Email Mail Boxes (POP3 or IMAP): Unlimited
    We Bring Good Things to Life!
    www.pctank.co.uk
    - Web Design - Search Engine Optimization - Graphic Design -

  17. #17
    Join Date
    Oct 2007
    Location
    Reading, UK
    Posts
    601
    This depends so much on what you are hosting, doesn't it?

    If I'm hosting my personal blog, I'm looking for cheaper, low end packages where I'm not too worried about quality of servce (QoS).
    On that same note I'd want support that is there, knows what they are talking about, and willing to help when I need them, and good uptime, but I would accept that it is a shared platform and issues will happen.

    If I'm hosting a company website that's very different, cost becomes less of an issue, and quality, contention ratios and level of support cover all become very important. There also needs to be an upgrade path for me as the site grows, there is no point signing up to a host charging 5 - 10 pm because you'll be on a server with something like 300 other people, which increases risk. You're going to at least start by looking at the high end of the market, low contention shared hosting 30:1 or 20:1 or virtual / dedicated solutions, to maintain uptime and general QoS.

    If I start out on a low contention shared server there will still become a point where the site will be too busy and will need to be moved to a more powerful platform, preferable with the same host as relationships can be built up and a good busines / customer relationship is very important to getting the best service.
    Toby H
    Infrastructure Consultant
    SolutionFire.co.uk
    cPanel | VMware | XenServer | cPanel | 3PAR | R1soft

  18. #18
    Join Date
    Oct 2007
    Location
    Reading, UK
    Posts
    601
    Quote Originally Posted by pctank View Post
    Webspace: Unlimited MB
    Data Transfer:Unlimited per Month
    Email Mail Boxes (POP3 or IMAP): Unlimited
    There is a great example of exactly what not to look for, as has been said about 20 million times on this forum over the years, unlimited doesnt exist, if it says unlimited they are lying, and running seriously over filled servers, which, eventually will have (major) issues!
    Toby H
    Infrastructure Consultant
    SolutionFire.co.uk
    cPanel | VMware | XenServer | cPanel | 3PAR | R1soft

  19. #19
    Ok well put this way, if the server really do have unlimited space and you have well trained staff working only on support
    and technicians on servers!
    Currenteed 99.99% uptime which got a backup server for all websites if something goes wrong!

    Its not bad!!!

    I say Unlimited of space is welcome!!!
    We Bring Good Things to Life!
    www.pctank.co.uk
    - Web Design - Search Engine Optimization - Graphic Design -

  20. #20
    Join Date
    Oct 2007
    Location
    Reading, UK
    Posts
    601
    Just think about what you said there for a second, how would you have unlimited space? You are physically limited on the number of harddrives you can have in 1 server and you are limited on that maximum size that the drives can be.

    Unless you want to stick a san on the back of your cPanel server, but then I think we're going a little mad.
    Toby H
    Infrastructure Consultant
    SolutionFire.co.uk
    cPanel | VMware | XenServer | cPanel | 3PAR | R1soft

  21. #21
    Join Date
    Feb 2005
    Location
    London, England
    Posts
    965
    support support and.. faster, better support

  22. #22
    Join Date
    Feb 2008
    Posts
    269
    At the end of the day the most important thing that helps any business have continuous online presence is Uptime. Without it your business probably wouldn't appear as a credible one in the eyes of your customers, right?

  23. #23
    Quote Originally Posted by ElTino View Post
    At the end of the day the most important thing that helps any business have continuous online presence is Uptime. Without it your business probably wouldn't appear as a credible one in the eyes of your customers, right?
    Yes i agree 100% Eitino!
    So lets dont get worked up over Unlimited space!!
    If you can offer it, Well then do so, if not "Don't Worry"!!!!
    We Bring Good Things to Life!
    www.pctank.co.uk
    - Web Design - Search Engine Optimization - Graphic Design -

  24. #24
    Join Date
    Feb 2008
    Posts
    269
    Quote Originally Posted by pctank View Post
    Yes i agree 100% Eitino!
    So lets dont get worked up over Unlimited space!!
    If you can offer it, Well then do so, if not "Don't Worry"!!!!
    Exactly! Do not offer or promise things that you can not keep just for the sake of satisfying more customers and getting more money in the company account. This might be a slippery slope if one/company can not meet the customers' expectations and it will eventually return back on the company's reputation with a negative effect. Well, at least I see it that way.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •