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  1. #1

    Question Has anyone used: hostechsupport.com ??

    Hi,

    Has anyone used: http://www.hostechsupport.com/ before?

    If so, what are you thought about them, or if you've heard things, please feel me in on your thoughts about this company.

    Thanks for your time


  2. #2
    Join Date
    Jul 2006
    Location
    Clovis, CA
    Posts
    277
    One of my friends used them but he said that they didnt install FFMpeg and ray 6 and dolphin script right.

  3. #3
    that's for that update, any reviews about these guys are welcomed , keep them coming


  4. #4
    Join Date
    Dec 2006
    Location
    Netherlands
    Posts
    1,430
    I too am interested to know about these guys.

  5. #5
    Join Date
    Jun 2007
    Posts
    99
    They have chat support which is nice but dont use ticket numbers which I dont like. I paid $25 to stop segfaults on my server, they said try upgrading to apache2. . .I dont think that advice was worth the $25 ticket but maybe Was worth a shot, I like trying different companies

  6. #6
    yes Ive used them and they fixed my MailEnable issue.
    Dedicated Servers, Managed OpenStack Cloud, Colocation and Managed Colocation in Brazil
    Privately owned 10,000 server capacity Data Center
    maxihost.com.br/en
    +1-844-243-9907

  7. #7
    Am a new visitor here but hostech has been providing services to us for web development and server maintainance from past one year.Was going through some posts here and found this one, so would surely like to give them a remark.Excellent people to work with, Have been developing and working on my site userinn.com.Also have been handling my support for long.Have good team with skills to rectify and resolve the issues.

    Fredrick
    Web Sol Pro

  8. #8
    Join Date
    Mar 2008
    Location
    Pakistan
    Posts
    6
    I am also interested to know about these guys.

  9. #9
    Join Date
    Apr 2005
    Location
    India
    Posts
    505

    One Postive Feedback

    I have worked with them for a while now. 14 months to be precise. I have got my own private 5 dedicated servers and these guys have been managing them for some time now. I don't remember any major outages for any of my boxes since I have moved with these guys. Excellent knowledge of what they are doing with some wonderful resolution time.

    I have hired them basically to have a 24x7 support on my servers and they really do deliver. The package for 24x7 support offered is quiet reasonable as well.

    I would say myself one happy campaigner at HostTechSupport

  10. #10
    Join Date
    Mar 2008
    Location
    Port Saint Lucie, Florida
    Posts
    35
    My company has used Hostechsupport for years now and have not had a single complaint. We outsourced over 20,000 + clients to hostechsupport.com and have received nothing but positive feedback. I have used their service so long that I am not on a first name basis with the manager of operations Navinder. Great guy and great people. I am extremely choosy of my choice of support after years of seeing Dell and AOL's failures I was definitely leery about Hostechsupport at first. I would recommend them 1000 times over.

    I also had hostechsupport assist me in software developement and search engine optimization for all 20+ of my websites. A no brainer to us. Excellence spells Success!!
    Jason Jersey, C.E.O.
    Optic Burst Communications Group, Inc.
    Cloud Web Hosting

  11. #11
    Join Date
    Apr 2008
    Location
    Australia
    Posts
    12
    Hmmmm, sounds interesting.. I might have to check them out! Sounds like a winner mate!
    JANDA DESIGNS - Professional Custom Web Design
    - www.jandadesigns.com.au
    JANDA Hosting Division - Quality Web Hosting and Low Cost Domain Registration
    - www.jandahost.com

  12. #12

    Still Searching?

    Quote Originally Posted by reasonpolice View Post
    They have chat support which is nice but dont use ticket numbers which I dont like. I paid $25 to stop segfaults on my server, they said try upgrading to apache2. . .I dont think that advice was worth the $25 ticket but maybe Was worth a shot, I like trying different companies
    Hello Sir,


    If that advice did not work for you just let us know back.We will be happy to refund you back for that.

    Regards,

  13. #13
    Good peple, and really dedicated to solve and fix issues !!

    I recommend 100% !!
    Tom took my case and he is still helping me that's really nice and feels good

  14. #14
    Join Date
    Dec 2005
    Posts
    400
    I've been working with hostechsupport for a little over a month, the service and response times are great.

  15. #15
    Quote Originally Posted by jbwebhosting View Post
    I've been working with hostechsupport for a little over a month, the service and response times are great.
    What plan do you have with them or how much does it cost ?


  16. #16
    Join Date
    Dec 2005
    Posts
    400
    per ticket plan for some support stuff, lower level issues and a few custom jobs....

  17. #17
    Join Date
    Dec 2005
    Posts
    400
    Sorry, the cost is listed on their site for per ticket plans.. custom jobs, email hostech..

  18. #18
    Is there site down right now?


  19. #19
    Join Date
    Feb 2005
    Location
    London, England
    Posts
    965
    Quote Originally Posted by SupportRep911 View Post
    Is there site down right now?
    Yes, It is.. maybe they should call for some support>

  20. #20
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    191
    Hostech has good support chat, i know one of the owner.
    ||| JFOC Network Solution - Affordable Web Hosting
    ||| Web Site: http://www.jfoc.net
    ||| Retelling Story - Share Your Story, anything
    ||| Web Site: http://www.rtstory.com

  21. #21

    Physical Move

    Quote Originally Posted by LinuxGod View Post
    Yes, It is.. maybe they should call for some support>
    We apolozise for this but we are in process of moving our server so this will take another few hours to get the server up.Your understanding is highly appreciable.Incase if you have any queries,you can contact us on any of our 24x7 online sales id's.


    Sincerely,
    Last edited by hostechsupport; 04-20-2008 at 04:51 AM.

  22. #22
    Join Date
    Aug 2006
    Location
    CA/TX USA
    Posts
    959
    Just based on their polite reply to LinuxGod's sarcastic post, I'd say they look like nice people to deal with!
    ██ UBERHOST
    NEXT GENERATION HOSTING
    Managed dedicated & shared hosting

  23. #23

    Thanks

    Quote Originally Posted by uberhostNET View Post
    Just based on their polite reply to LinuxGod's sarcastic post, I'd say they look like nice people to deal with!
    uberhostNET Thanks for the positive thought, But it's all because of support of our exsisting clients and clients like you ( future goals ) Hostech Support has been a brand name today.If you are in business then we do have hopes to grow too, so it becomes necessary to understand your needs and reach that expectations.

    To all the visitors, http://hostechsupport.com is up again and you are welcome to visit us.

    Sincerely,

  24. #24
    Join Date
    Aug 2006
    Location
    Kauai, Hawaii
    Posts
    7
    if they do not install FFMpeg and ray 6 correctly I would be extra careful with these guys. In fact I would give them a call and ask them about it. Plus you will get a good feel for their technical support at that time

  25. #25

    InSecureness

    Quote Originally Posted by twoprime4you View Post
    if they do not install FFMpeg and ray 6 correctly I would be extra careful with these guys. In fact I would give them a call and ask them about it. Plus you will get a good feel for their technical support at that time
    You can call us anytime at 1-706-955-1822 to get the feel , I think the statement which you read and tried to target us is "One of my friends used them but he said that they didnt install FFMpeg and ray 6 and dolphin script right." , But would like to tell you that this is not the statement given by any of the client who used our service in past,but an individual who seeks for work and small tasks over here.Niether do we say that we can do 100% of jobs with 100% of perfection, Infact no individual or no company can do that, every one has its own field of expertise so may be we may fall on our face in resolving some issues.But 98% issues are resolved and that too within the time commited.No offence but we just tried to show you other side of coin which you neglected.

  26. #26
    Join Date
    Feb 2008
    Location
    Hull
    Posts
    132
    We have being chatting with this company for 2 days now and I must say they seem very professional and knowledgeable about the items we have talked to them about.

    We have shopped around and after chatting to one company who could only answer our questions by saying "I don't know that, I am ony here to answer the live chat and basic questions. The Support team will not be in for another 6 hours, you could try then and they might be able to help you."

  27. #27
    Join Date
    Jul 2007
    Location
    Mexico City
    Posts
    33
    I got a problem with Mails not receiving them chat with a Tom a sales represntative and he was kind and great giving me all the info.

    This guys are fast and with a quality service I vouche for them.

  28. #28
    Join Date
    Mar 2008
    Location
    Slough England
    Posts
    6
    Excellent Job, Have been using them since past more than a month and appreciate their work and the way they have helped me and saved me from loosing my clients after my past support company left me hanging with no options.
    Recommended to all of you out here.

    -
    Pete Doss
    Last edited by Pete doss; 05-13-2008 at 01:25 PM.

  29. #29
    Join Date
    Mar 2008
    Location
    Slough England
    Posts
    6
    Excellent Job, Have been using them since past more than a month and appreciate their work and the way they have helped me and saved me from loosing my clients after my past support company left me hanging with no options. Recommended to all of you out here.

  30. #30
    Join Date
    Dec 2005
    Location
    Swansea, United Kingdom
    Posts
    348
    We used hostechsupport's service today, straight to the point - it was excellent. We had them do a few jobs regarding DNS/IP issues, which was done within a 2 hour timeframe, I was so happy with what they provided; so I got them to do some extra work and at a discounted price. They are reasonbly priced and like the fact they can provide you with IM communication to update you whenever asked for.

    So yes, I recommend them.

  31. #31
    Join Date
    Mar 2008
    Location
    Slough England
    Posts
    6
    Excellent Support company!!

  32. #32
    I have been using hosttechsupport now for a couple months. They ar on the ball. Great service, reasonable costs and have really helped me out a lot on security issues for my cpanel servers, getting the servers configured properly, fixing bugs, installing services and handling lots of general technical support questions.

    They are great.

    GR
    Netricks, Inc.

  33. #33
    Helped me a great deal. Excellent support.

  34. #34
    We have used hostechsupport.com for a while now and they truly are 24/7. They have multiple IM names which makes it easy to always be in contact with them. We have an urgent deadline on some server admin work and script installation and they went beyond the call of duty and supported our needs. Other companies / server techs were asking more than double the price for what hostech does, and hostechsupport.com is 24/7 online, they always respond. Its great!
    -b

  35. #35
    Join Date
    Apr 2009
    Location
    England, UK
    Posts
    643
    I'm with them now (24x7 support and sales via ticket and live chat) and i've had nothing but excellent work for what i'm paying for. They do what's asked and do it quite speedy to.

    Would recommend them to any new or old hosting companies looking to relax whislt hostech take care.

  36. #36
    In my personal opinion, I would make sure you have your hosting company install any server side scripts for you.

  37. #37
    Join Date
    Dec 2006
    Location
    Jupiter
    Posts
    35
    I faced downtime problem with them

  38. #38
    Quote Originally Posted by spidy View Post
    I faced downtime problem with them
    May I know what service do you have with us? We could talk this over. Nothing is important for us more than satisfaction of our customers.

  39. #39
    Just an observation...

    Someone posts they have had downtime with them, within a few hours hostechsupport have replied trying to resolve the issue, without direct contact from the client, off the back of a comment on a forum. Impressive

  40. #40
    Join Date
    Jul 2006
    Location
    Hyderabad
    Posts
    439
    we haven't tried but we have level 1 techs working for us who earlier worked with them, seems like a they have people who knows server administration
    IBEE Hosting
    ------------------
    Dedicated Servers in India | Google Apps Reseller

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