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Thread: ThePlanet Outage [merged]
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02-13-2008, 07:00 PM #1Web Hosting Master
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ThePlanet Outage [merged]
Is ThePlanet experiencing an outage at the moment? I can't ping any of my 4 servers with them and their main site is down. Been like this for about 30 minutes.
Edit: Sorry wrong forum, thought I was in the right one when I was posting, if a mod could move that'd be nice.
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02-13-2008, 07:02 PM #2THE Web Hosting Master
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Their site is perfectly accessible for me. Have any traceroutes? Have you checked this from multiple locations?
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02-13-2008, 07:04 PM #3Web Hosting Master
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Is theplanet.com currently down?
Can you access theplanet.com? I can not access their website, the Orbit Support center and none of my servers with them.
Tried from Europe and through a server we have at Burstnet:
traceroute to theplanet.com (70.87.6.117), 30 hops max, 38 byte packets
1 66-197-144-177.hostnoc.net (66.197.144.177) 0.427 ms 0.257 ms 0.162 ms
2 ge2-oc48-1-0-ctsi.rtr0.phla1.hostnoc.net (66.197.191.33) 7.623 ms 7.676 ms 7.939 ms
3 ge2-3.br01.phl02.pccwbtn.net (63.218.31.5) 19.213 ms 19.480 ms 18.208 ms
4 * * theplanet.ge5-3.br02.dal01.pccwbtn.net (63.218.23.26) 72.387 ms
5 * * *
6 * * *
Anyone else?
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02-13-2008, 07:05 PM #4Newbie
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all my servers @ theplanet are dead as well - at least 30 min now.
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02-13-2008, 07:05 PM #5Newbie
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I can't access any of my machines in the planet using the PC but I can with the phone on our mobile sites.
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02-13-2008, 07:06 PM #6Web Hosting Master
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Fine for me from Memphis on a TWT circuit.
Trace to TP and a server I have with them.
Code:Z:\>tracert theplanet.com Tracing route to theplanet.com [70.87.6.117] over a maximum of 30 hops: 1 11 ms 9 ms 9 ms 66-193-59-1.static.twtelecom.net [66.193.59.1] 2 23 ms 24 ms 25 ms peer-01-so-0-0-0-0.dlfw.twtelecom.net [64.129.24 8.21] 3 22 ms 31 ms 23 ms po-1.r02.dllstx09.us.bb.gin.ntt.net [129.250.2.1 54] 4 24 ms 25 ms 24 ms xe-4-4.r03.dllstx09.us.ce.gin.ntt.net [157.238.2 25.6] 5 26 ms 24 ms 25 ms te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2] 6 178 ms 206 ms 205 ms 76.fd.5746.static.theplanet.com [70.87.253.118] 7 27 ms 24 ms 24 ms 75.6.5746.static.theplanet.com [70.87.6.117] 8 27 ms 24 ms 24 ms 75.6.5746.static.theplanet.com [70.87.6.117] Trace complete. Z:\>tracert 74.52.x.x Tracing route to 74.52.x.x over a maximum of 30 hops: 1 85 ms 9 ms 9 ms 66-193-59-1.static.twtelecom.net [66.193.59.1] 2 28 ms 25 ms 35 ms peer-01-so-0-0-0-0.dlfw.twtelecom.net [64.129.24 8.21] 3 38 ms 28 ms 36 ms po-1.r02.dllstx09.us.bb.gin.ntt.net [129.250.2.1 54] 4 25 ms 24 ms 24 ms xe-4-4.r03.dllstx09.us.ce.gin.ntt.net [157.238.2 25.6] 5 23 ms 25 ms 23 ms te9-1.dsr01.dllstx3.theplanet.com [70.87.253.6] 6 25 ms 24 ms 25 ms 72.fd.5746.static.theplanet.com [70.87.253.114] 7 27 ms 27 ms 27 ms vl2.car02.dllstx6.theplanet.com [12.96.160.55] 8 27 ms 24 ms 24 ms x.x.x.static.theplanet.com [74.52.x.x] Trace complete. Z:\>
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02-13-2008, 07:06 PM #7Web Hosting Master
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Mines are down as well... From Europe and from another server I have at another US DC.
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02-13-2008, 07:07 PM #8Junior Guru
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I am able to access my servers without any problem, however one of my clients cannot. Maybe it is a network issue?
I can't seem to access TPs website to find out more information.
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02-13-2008, 07:08 PM #9Web Hosting Master
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I just posted in another thread on this...all my servers and TP itself is up for me from memphis TN.
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02-13-2008, 07:10 PM #10Web Hosting Master
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seems to be a routing issue.
From a server I have with steadfast, I can't get to TP. But I can get to my server.
traceroute to theplanet.com (70.87.6.117), 30 hops max, 40 byte packets
1 1.67-202-66.static.steadfast.net (67.202.66.1) 0.363 ms 0.377 ms 0.422 ms
2 unknown.ord01.us.xeex.net (69.26.182.29) 0.533 ms 0.529 ms 0.650 ms
3 * * *
4 so-0-1-0.mpr2.ord2.us.above.net (64.125.30.142) 12.891 ms 12.577 ms 12.799 ms
5 so-2-1-0.cr2.dfw2.us.above.net (64.125.30.253) 46.219 ms 46.260 ms 46.527 ms
6 * * *
7 * * *
But I can get to TP from my office in memphis.
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02-13-2008, 07:12 PM #11Web Hosting Master
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Code:8 43 ms 45 ms 44 ms so-2-1-0.mpr2.sjc2.us.above.net [64.125.28.21] 9 * 50 ms 51 ms so-1-0-0.mpr4.lax9.us.above.net [64.125.26.29] 10 56 ms 52 ms 60 ms so-0-0-0.mpr3.lax9.us.above.net [64.125.26.145] 11 79 ms 79 ms 80 ms so-0-1-0.mpr3.iah1.us.above.net [64.125.25.46] 12 77 ms 77 ms 79 ms so-1-1-0.mpr1.dfw2.us.above.net [64.125.26.129] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * 93 ms * 75.6.5746.static.theplanet.com [70.87.6.117] 19 * * 93 ms 75.6.5746.static.theplanet.com [70.87.6.117]
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02-13-2008, 07:13 PM #12Web Hosting Master
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Abovenet issue maybe?
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02-13-2008, 07:13 PM #13Web Hosting Master
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Can anyone who have access to Orbit notify them about the problem?
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02-13-2008, 07:14 PM #14Web Hosting Master
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Already have...you can give them a call as well:
866-325-0045
Also looking at their global crossing graph in orbit, it seems that they just lost about 1-2Gbps of traffic on that link.
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02-13-2008, 07:16 PM #15Newbie
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looks like more than just Abovenet issue:
4 ge1-0-2.core2.chsl.il.rcn.net (207.172.19.61) 13.497 ms 11.707 ms 11.725 ms
5 ge2-0.core4.sfrn.ca.rcn.net (207.172.19.125) 68.951 ms 68.935 ms 68.434 ms
6 ge7-0.core2.eqx1.ca.rcn.net (207.172.19.121) 76.151 ms 78.426 ms 80.413 ms
7 ge2-0.border2.eqx1.ca.rcn.net (208.59.251.117) 85.169 ms 85.948 ms 85.156 ms
8 207.172.9.70 (207.172.9.70) 86.696 ms 83.734 ms 105.361 ms
9 so-0-1-0.mpr3.iah1.us.above.net (64.125.25.46) 116.195 ms 114.356 ms 115.643 ms
10 so-1-1-0.mpr1.dfw2.us.above.net (64.125.26.129) 113.143 ms 122.717 ms 115.144 ms
11 64.124.79.90.theplanet.com (64.124.79.90) 83.643 ms * *
12 * * *
13 * * po31.dsr01.dllstx5.theplanet.com (70.85.127.106) 90.721 ms
14 * po1.car06.dllstx5.theplanet.com (70.84.160.136) 90.467 ms *
15 * * *
16 * * *
17 * * *
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02-13-2008, 07:17 PM #16New Member
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All right from Brazil:
Code:1 41 ms 47 ms 32 ms 200-225-196-206.static.ctbctelecom.com.br [2 25.196.206] 2 * * 32 ms 201-048-254-002.static.ctbctelecom.com.br [2 8.254.2] 3 35 ms 32 ms 30 ms 200-170-129-226.static.ctbctelecom.com.br [2 70.129.226] 4 75 ms 49 ms 41 ms ae0.418.ar2.GRU1.gblx.net [64.213.33.145] 5 240 ms 184 ms 217 ms The-Planet.GigabitEthernet7-3.ar2.DAL2.gblx. [64.208.170.198] 6 252 ms 210 ms 181 ms te7-2.dsr01.dllstx3.theplanet.com [70.87.253 7 180 ms 186 ms 185 ms 76.fd.5746.static.theplanet.com [70.87.253.1 8 186 ms 213 ms 185 ms 75.6.5746.static.theplanet.com [70.87.6.117] 9 184 ms 201 ms 187 ms 75.6.5746.static.theplanet.com [70.87.6.117]
Code:traceroute to theplanet.com (70.87.6.117), 30 hops max, 40 byte packets 1 38.100.214.30 (38.100.214.30) 0.067 ms 0.046 ms 0.028 ms 2 gi0-5.na22.b006468-1.pdx01.atlas.cogentco.com (38.104.104.41) 7.614 ms 6.228 ms 7.773 ms 3 gi4-1.3505.core01.pdx01.atlas.cogentco.com (38.20.33.61) 7.807 ms 6.816 ms 8.593 ms 4 po13-0.core01.smf01.atlas.cogentco.com (154.54.3.125) 18.928 ms 18.776 ms 19.524 ms 5 po4-0.core02.sfo01.atlas.cogentco.com (154.54.1.253) 19.540 ms 19.811 ms 22.287 ms 6 po6-0.core01.sjc04.atlas.cogentco.com (66.28.4.234) 23.428 ms 51.512 ms 203.132 ms 7 te3-2.mpd01.sjc04.atlas.cogentco.com (66.28.4.49) 23.405 ms 23.119 ms 23.420 ms 8 savvis.sjc04.atlas.cogentco.com (154.54.12.42) 19.582 ms 22.992 ms 19.617 ms 9 204.70.200.117 (204.70.200.117) 23.348 ms 204.70.200.121 (204.70.200.121) 23.376 ms 204.70.200.117 (204.70.200.117) 23.320 ms 10 * * cr2-pos-0-0-5-0.sanfrancisco.savvis.net (204.70.200.194) 26.818 ms 11 cr1-tengig0-7-5-0.Dallas.savvis.net (204.70.200.170) 65.620 ms 77.785 ms 62.459 ms 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 *
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02-13-2008, 07:18 PM #17Web Hosting Master
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I don't think their network is actually down....its looking like a localized problem possibly with multiple upstream providers?
Cause I can get to TP from a few locations, but not from a chicago server.
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02-13-2008, 07:28 PM #18Web Hosting Master
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Our monitoring server in Germany is showing communication issues (packet loss, increased latency) with our TP server (graph times UTC)
Last edited by dotHostel; 02-13-2008 at 07:31 PM.
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02-13-2008, 07:34 PM #19Junior Guru Wannabe
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I have called The Planet and they confirmed that there is a network issue. From here (Vancouver) I cannot reach our servers either. It all stops at above.net. From two other locations I tested, all is fine.
I guess we have to weather the storm for a bit
PS: Orbit shows two of their four border routers as having connectivity problems.
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02-13-2008, 07:37 PM #20Web Hosting Master
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Maybe you can rest easy knowing it doesn't seem to be a routing issue for most people, but true that if a large number of regions can't access it that it's something to be concerned about. I don't think I've seen very many problems with Theplanet, and I've used with and dealt with probably 7,000 servers over the last 5 or 6 years (maybe more, maybe less?) there and the issues don't usually last very long (and I don't know if I recall over 1 or 2 other issues over those years), so I'd not worry, and we all know they'll fix the issue or make the right calls if it's their upstream provider(s).
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02-13-2008, 07:38 PM #21Web Hosting Master
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High packet loss and increased latency as indicated by our monitoring server in Germany.
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02-13-2008, 07:45 PM #22cout << m_subtitle;
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Arg, I need to connect to an IRC server hosted @ theplanet
Code:E:\Users\Robert>tracert n00bstories.com Tracing route to n00bstories.com [70.84.53.179] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 6 ms 7 ms 7 ms 10.198.0.1 3 6 ms 8 ms 5 ms csw2-vlan202.schoo1.lb.home.nl [213.51.153.130] 4 9 ms 11 ms 9 ms 213.51.157.189 5 23 ms 10 ms 10 ms bb1-ge2-2-0-0.dbsch1.nb.home.nl [213.51.158.60] 6 11 ms 11 ms 10 ms bb2-ae0-0.amsix-telecity.home.nl [213.51.158.10 ] 7 11 ms 12 ms 10 ms Essent.mpr1.if.ge-2-0-1.ams5.above.net [82.98.2 0.185] 8 25 ms 24 ms 25 ms so-2-0-0.mpr1.lhr2.uk.above.net [64.125.27.177] 9 101 ms 97 ms 97 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186] 10 123 ms 123 ms 135 ms so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37] 11 128 ms 129 ms 164 ms so-1-1-0.mpr1.dfw2.us.above.net [64.125.26.129] 12 * * * Request timed out. 13 * 145 ms * te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22 14 * * * Request timed out. 15 * * 143 ms gi1-0-2.car14.dllstx4.theplanet.com [67.19.255. 90] 16 * * * Request timed out. 17 * * * Request timed out. 18 *
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02-13-2008, 07:52 PM #23Newbie
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I'm currently suffering too - no access (London)
dotHostel, what monitoring service do you use? I like the graph!!
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02-13-2008, 07:55 PM #24Newbie
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It's back !
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02-13-2008, 08:04 PM #25cout << m_subtitle;
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Yes it is, I noticed the same when i finally connected properly to IRC:
Code:E:\Users\Robert>tracert 70.84.53.179 Tracing route to 70.84.53.179 [70.84.53.179] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.1.1 2 7 ms 7 ms 7 ms 10.198.0.1 3 6 ms 7 ms 7 ms csw2-vlan202.schoo1.lb.home.nl [213.51.153.130] 4 8 ms 7 ms 8 ms 213.51.157.189 5 8 ms 9 ms 9 ms bb1-ge2-2-0-0.dbsch1.nb.home.nl [213.51.158.60] 6 12 ms 11 ms 11 ms bb2-ae0-0.amsix-telecity.home.nl [213.51.158.102 ] 7 9 ms 11 ms 13 ms Essent.mpr1.if.ge-2-0-1.ams5.above.net [82.98.25 0.185] 8 27 ms 25 ms 26 ms so-2-0-0.mpr1.lhr2.uk.above.net [64.125.27.177] 9 97 ms 97 ms 97 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186] 10 123 ms 124 ms 123 ms so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37] 11 128 ms 129 ms 128 ms so-1-1-0.mpr1.dfw2.us.above.net [64.125.26.129] 12 132 ms 134 ms 133 ms 64.124.79.77.theplanet.com [64.124.79.77] 13 138 ms 136 ms 134 ms te9-1.dsr01.dllstx3.theplanet.com [70.87.253.6] 14 138 ms 138 ms 136 ms po31.dsr01.dllstx4.theplanet.com [70.87.253.74] 15 132 ms 133 ms 133 ms gi1-0-2.car14.dllstx4.theplanet.com [67.19.255.1 90] 16 136 ms 133 ms 134 ms b3.35.5446.static.theplanet.com [70.84.53.179] Trace complete.