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  1. Outsourced Support

    Hi,

    I'm wondering who can supply outsourced support to my customers, as I don't have much time/experience with the technical side at the moment.

    Preferbly a cheap pay per ticket scheme with level 1,2,3 support and preferbly live chat. I have googled this but most look poor and I don't know who is best in this area.


    Thanks,

    Ian

  2. #2
    Join Date
    Oct 2005
    Posts
    890
    Bob cares, touch support

  3. #3
    Join Date
    Jun 2004
    Location
    U.S.A
    Posts
    1,463
    Touch Support would get my vote.

  4. #4
    Join Date
    Aug 2006
    Location
    Canada
    Posts
    292
    I haven't tried any of the above but if I ever need to, I would choose Touch Support.
    HighLayer - Canadian Web Hosting, Reseller Hosting & Dedicated Servers
    Latest cPanel/WHM - 99.9% Uptime Guarantee - 30 Day Money Back Guarantee - 24/7 Support
    Visit www.highlayer.com or Call 1-888-84-LAYER

  5. #5
    Join Date
    Sep 2003
    Location
    Washington, USA
    Posts
    3,219
    Be sure to check out HostingSupport4U
    SHAW NETWORKS Simple. Professional. Reliable. Web Hosting Done Right.
    Low Cost & Award-Winning: cPanel Reseller Plans 24/7/365 Live Technical Support
    Website: www.shawnetworks.com Fast Response E-mail: sales @ shawnetworks.com
    Sick of downtime? Fed up with excuses? Drop your host! Switch to Shaw Networks.

  6. #6
    Join Date
    Jan 2004
    Posts
    1,014
    I would only recommend touchsupport unless your a budget host.

  7. #7
    Join Date
    Jan 2004
    Posts
    1,014
    Quote Originally Posted by Sohan View Post
    Bob cares, touch support
    I would only recommend touchsupport unless your a budget host.

    Quote Originally Posted by Shaw Networks View Post
    Be sure to check out HostingSupport4U
    I dont think they exist anymore.

  8. #8
    Hello Ian,

    If you search here in WHT with the search parameters same as the subject line above you should get a lot of reviews of firms that provide outsourced support.

    Thanks Ian,
    Mobin
    Talk'n'Tickets
    Outsourced Phone and Ticket Support for Web Hosts

    http://www.talkntickets.com
    US Toll-Free: 1-800-650-8870, UK Toll-Free: 0800-118-2105, Australia Toll-Free: 1800-046-664

  9. #9
    Join Date
    Aug 2006
    Location
    Regina, Saskatchewan, CA
    Posts
    221
    There was a time when I worked for a company that contracted PC Helpline, a company out of Victoria, B.C. They were always very professional and not above taking as many steps as necessary to provide the best quality of support for their clients (within the scope of their access). I believe they do provide a per-incident plan but it's been a while since I had contact with them. http://www.pchelpline.com
    Bill - Support Analyst - Liveblock Auctions International
    http://www.LiveGlobalBid.com

  10. #10
    Join Date
    Oct 2007
    Location
    United States
    Posts
    563
    How long has it been since you've been in contact with them? http://www.pchelpline.com/CS/lfc.htm - looks like your company has contracted them as well?
    eLief - Where your business matters.
    cPanel Hosting - Reseller Hosting - VPS - Dedicated Servers - Magento Specialists
    Celebrating over 4 years of providing quality hosting.
    cPanel/WHM - LiteSpeed - CloudFlare - R1Soft Backups - 15k Cheetah's - 24x7 Support eLief.com

  11. #11
    Join Date
    Aug 2006
    Location
    Regina, Saskatchewan, CA
    Posts
    221
    I was attempting to come across as being more detatched than biased. I am quite a fan of their services and people, regardless of the timeline. :-)
    Bill - Support Analyst - Liveblock Auctions International
    http://www.LiveGlobalBid.com


  12. #13
    Join Date
    Jan 2004
    Posts
    1,014
    Quote Originally Posted by Hostingsupport View Post
    We are live and kicking. We had some issues with our domain registrar due to which the domain was not renewed in time. Things are back to normal now. You can check out site and let us know if you need any of our services.

    Warm Regards.
    If your not responsible enough to do such a simple thing as renewing your domain, why in the world would we trust our customers to you?

  13. #14
    Must be some problem with registrar. I have seen such things happen before.

    Cheers

  14. Hello MACsr,

    If your not responsible enough to do such a simple thing as renewing your domain, why in the world would we trust our customers to you?
    On the contrary, we had sent for domain renewal well before due date and also paid twice for it (as mentioned in my other post). However there was some giltch at the registrar's end causing the domain to go in redemption period. We however chased the issue with them and have sorted it out. They have accepted their mistake and apologized for the trouble caused.

    Please be assured you can safely trust your customers to us.

    Warm Regards.

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