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  1. #81
    Join Date
    Aug 2006
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    Bangalore
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    Quote Originally Posted by fatehaly View Post
    I think Web Hosting Buzz is one of best hosting. One thing i like most about Web Hosting Buzz is their support stuff, when you are in problem send them support ticket soon they will help you out. They are best and reliable.
    first post!!!

    Being a customer myself.. they lacked in that firstup!

  2. #82

    Excellent Web Hosting

    I have a VPS Silver account and I am enjoying it so far. In my 3 months of subscription, I am very well satisfied with the speed/loading of my websites, WHM, and the Customer Support. Good job WebHostingBuzz!

  3. #83

    * Webhostingbuzz Review

    Whoops, I know this is an old topic. But I should probably keep it in the same place..

    I'm a new member (hello! )

    Anyway, I wanted to put my review in here for Webhostingbuzz! I have actually been hosting with them for around 5 years. I have never looked back! They have many affordable packages and one will surely fit your needs.

    I've always had excellent customer service, and when I did need to submit a ticket I always had a reply within 3 hours. This is really awesome! If you are a fan of them on facebook or twitter, they often have promotions and contests to win things, or freebies.

    I know i'm starting to sound like a sales girl ._.; Well I have two domains with them, both are sorta "under construction" but I've never noticed any problems at all with configuring (you have quite a control over the php.ini) scripts and things...

    Not to mention all the benefits and Cpanel options you get for FREE! Including some packages which have "CodeGuard" which is an online website backup and monitoring service. Also any script you may want including ecommerce, joomla, wordpress and more are 1 click installable!

    Either way, the are awesome! I pay only about 120$ every 2 years for the simple hosting package, it's perfect for anyone who needs a small blog or portfolio type hosting package. And ofcouse they have stuff for larger sites as well!

    -Emylee
    Last edited by Emylee; 06-09-2012 at 02:56 PM.

  4. #84
    Join Date
    May 2012
    Location
    Lagos, Nigeria
    Posts
    27

    *

    Quote Originally Posted by ldcdc View Post
    Maybe you can share some details on how their support proved to be amazing, an issue that they helped you solve.

    In any case, I can confirm that your email domain is hosted by WHB.
    How were you able to do that? confirming who hosts the email account?
    BosunJohnson.Com Affordable →Reliable →Fast →30 Day Money Back Guarantee
    ►Shared Hosting ►Reseller Hosting ► Domains ► Web Design ► Blog Design

  5. #85
    Join Date
    Feb 2006
    Location
    Kepler 62f
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    You're a host, and you don't know how to prove a domain is hosted at a certain host?
    Seriously?
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
    ||

  6. #86
    Join Date
    May 2012
    Location
    Lagos, Nigeria
    Posts
    27
    Quote Originally Posted by kpmedia View Post
    You're a host, and you don't know how to prove a domain is hosted at a certain host?
    Seriously?
    No I don't. Please tell me how to do it.

  7. #87
    I think there is a way to do it, similar to whois, you can either look up the domain at the end of the e-mail and see the host registrar, or you can do a reverse e-mail lookup. Right now I am at work, so I don't know a specific example.

    On how webhostingbuzz has helped me through the years, I was generally new to hosting, so I always e-mailed them. A while back (1st year of service) they would get around to answering my tickets 5-8 hours inbetween. But recently, in the past 3 years, they have put a main focus on customer service where I will get a reply back within 3 hours. Specifically they fixed a Cpanel problem that occurred on my hosting which prevented me from installing a script from Fantastico. They have even opened a live chat (everyone has one nowadays) which is where I go for simple answers. They even helped me with my dumb questions too, like refreshing the page (lol I had a "cache" problem!) or if your FTP stopped working and you are curious why.

    At work, our website is partially hosted with Bulk Register (Please avoid like the plague). We are literally counting down the days to switch. I'm guessing around an 85% uptime ratio (time-outs galore). Recently they had added new features and some of our scripts stopped working due to their PHP config file. We contacted support, got a reply the NEXT day, saying "We cannot help with any scripting issues you are experiencing" they also admitted to changing the PHP config file and also telling us that we don't have control over it, which is why our scripts don't work anymore. Creating our own php.ini file that tried to reverse whatever they did failed also. I'm not too much of a part of this problem so I don't need solutions (we have already found a work around) But I feel as if they could have tried better to find us a solution rather than telling us it's not their problem.

    Hope this clarifies.
    Last edited by Emylee; 06-12-2012 at 01:25 PM.

  8. #88
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    Quote Originally Posted by Emylee View Post
    I will get a reply back within 3 hours.
    That is a very slow response time for a generic shared host, just FYI.
    Most hosts give responses in well under 1 hour, sometimes as quickly as 15 minutes.

    That shouldn't be a positive review.


    ...
    Last edited by kpmedia; 06-13-2012 at 07:37 AM.

  9. #89
    Join Date
    Nov 2001
    Location
    London
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    Quote Originally Posted by kpmedia View Post
    That is a very slow response time for a generic shared host, just FYI.
    Most hosts give responses in well under 1 hour, sometimes as quickly as 15 minutes.

    That shouldn't be a positive review.


    ...
    Care to clarify "most"? That's a pretty far-reaching statement so I hope you can back it up.

    And just FYI, our monthly average (mean) ticket response was around 27 minutes last month with ticket/phone hold times of under a minute.

    Please keep your usual negativity out of this thread; it doesn't concern you.

  10. #90
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    Please keep your usual negativity out of this thread; it doesn't concern you.
    Yes, Matt, please do continue to be rude in public. Let everybody see it.

    The only time I've ever had a host habitually takes hours and hours to reply to support tickets is when it was one of those massively oversold "unlimited" hosts, or a super-cheap "budget" VPS host. Everybody else replies in a timeframe that can be measured in minutes.

    What's far-reaching is how people can leave "good" reviews, yet give numbers that are really quite miserable. If my hosts didn't reply to tickets for 3-8 hours on average, I'd be pissed.

    .
    .

  11. #91
    Quote Originally Posted by kpmedia View Post
    Yes, Matt, please do continue to be rude in public. Let everybody see it.

    The only time I've ever had a host habitually takes hours and hours to reply to support tickets is when it was one of those massively oversold "unlimited" hosts, or a super-cheap "budget" VPS host. Everybody else replies in a timeframe that can be measured in minutes.

    What's far-reaching is how people can leave "good" reviews, yet give numbers that are really quite miserable. If my hosts didn't reply to tickets for 3-8 hours on average, I'd be pissed.

    .
    .
    I'd have to agree with KP on this one. Many, if not all hosts that we compete with including our selfs have a normal response time of around 10 - 30 minutes (sometimes even in a minute or two) for tickets depending on the hour of day.

    In the reseller niche the ticket support needs be on par of a 30 minute or less window. Their business heavily relies on your business to fix issues on domains. A 3 hour first response is almost unheard of and quite frankly would probably piss almost all of our clients.

  12. #92
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    Nov 2009
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    Auckland
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    Are they focusing on Shared and Reseller hosting? I heard many great things from them on those but haven't heard much on their VPS and Dedicated Servers. Strangely, they haven't ride on the Cloud bandwagon yet.

  13. #93
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    Nov 2001
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    London
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    Quote Originally Posted by kpmedia View Post
    Yes, Matt, please do continue to be rude in public. Let everybody see it.

    The only time I've ever had a host habitually takes hours and hours to reply to support tickets is when it was one of those massively oversold "unlimited" hosts, or a super-cheap "budget" VPS host. Everybody else replies in a timeframe that can be measured in minutes.

    What's far-reaching is how people can leave "good" reviews, yet give numbers that are really quite miserable. If my hosts didn't reply to tickets for 3-8 hours on average, I'd be pissed.

    .
    .
    kpmedia,

    I'm not rude in public. I'm frank and when you repeatedly make outlandish or unwarranted claims against businesses I'm involved in, I'm going to defend those businesses.

    I fail to see what your experience with super cheap VPS hosts or massively oversold unlimited hosts has to do with reviews of us. We're neither. We're an established player with established business practices and some of the best support in the industry. We're not a fly by night that offers 2 minute responses for 3 months then disappears never to be seen again (that you seem to review a lot of, actually).

    You come across as having something against the more established players despite you having used very few of them. When you say "most" and speak authoritatively, you have to back that up.

    Where does 8 hours come into the context of this thread?

  14. #94
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    Nov 2001
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    Quote Originally Posted by Onra Host View Post
    I'd have to agree with KP on this one. Many, if not all hosts that we compete with including our selfs have a normal response time of around 10 - 30 minutes (sometimes even in a minute or two) for tickets depending on the hour of day.

    In the reseller niche the ticket support needs be on par of a 30 minute or less window. Their business heavily relies on your business to fix issues on domains. A 3 hour first response is almost unheard of and quite frankly would probably piss almost all of our clients.
    The title of this thread is "Web HostingBuzz review". How is your post relevant to that other than trying to expose your signature?

  15. #95
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    Nov 2001
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    London
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    Quote Originally Posted by spykee View Post
    Are they focusing on Shared and Reseller hosting? I heard many great things from them on those but haven't heard much on their VPS and Dedicated Servers. Strangely, they haven't ride on the Cloud bandwagon yet.
    Shared and reseller was always our initial focus but we have a large number of VPS and Dedicated clients now too.

    Cloud is something we've had in beta for a while. How many of the big cloud providers that have regular outages/issues? We're set on doing it right.

    Matt

  16. #96
    Sorry, to be fair, I usually mark my posts mostly "unimportant". So I don't know how much attention the "Urgent" posts get

    In any case, since I started with Buzz I haven't needed or even looked at any other hosting company since, because it has satisfied my needs 100% and beyond.

    Other people I would understand need different requirements. For someone like me who hosts a few personal projects here and there I'm hoping that my review will help them in making a smart decision about their hosting.

    EDIT:
    Also cloud sounds really interesting, I have no idea how it works yet!

    I think they have been doing VPS and Dedicated servers for a few good years now, but I've just been on shared

  17. #97
    Quote Originally Posted by mdrussell View Post
    The title of this thread is "Web HostingBuzz review". How is your post relevant to that other than trying to expose your signature?
    A mod can come in and remove my signature and I would care less. In fact I encourage a mod to remove it from my last post.

    My post is relevant to the fact that I am responding directly about the point of your argument on 3 hour response times not being the best or normal in the "reseller niche" and 30 minutes - a hour would be a more reasonable and standard response time.

  18. #98

    BEWARE!!!!!!! DON"T HOST WITH Web Hosting Buzz!

    I play an online multiplayer game. Our game has a vBulletin forum hosted on Web Hosting Buzz. It turns out that if an ISP reports spam email to Web Hosting Buzz coming from your web site, they automatically suspend your account, without first contacting you and determining if the email was spam (in their ToS).

    The game's forum was suspended because Comcast reported to Web Hosting Buzz that one of their account holders flag an email as spam coming from our forum. vBulletin sends out Happy Birthday emails to registered members, and that is what was reported as spam and automatically suspended the game's forum hosting.

    Web Hosting Buzz does not value their customers.

  19. #99
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    Nov 2001
    Location
    London
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    Quote Originally Posted by vspin View Post
    I play an online multiplayer game. Our game has a vBulletin forum hosted on Web Hosting Buzz. It turns out that if an ISP reports spam email to Web Hosting Buzz coming from your web site, they automatically suspend your account, without first contacting you and determining if the email was spam (in their ToS).

    The game's forum was suspended because Comcast reported to Web Hosting Buzz that one of their account holders flag an email as spam coming from our forum. vBulletin sends out Happy Birthday emails to registered members, and that is what was reported as spam and automatically suspended the game's forum hosting.

    Web Hosting Buzz does not value their customers.
    This is not true. We deal with hundreds of spam requests daily and the legitimate ones are forwarded to the account owner to deal with. If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists.

    Matt

  20. #100
    mdrussell, do you identify vBulletin (forum system) sending out Happy Birthday emails to registered members as spam? Yes, it may be unwanted for some, but it's a legitimate email being sent to a member. So my second question to you is, would Web Hosting Buzz FORCE its client to delete the account of the spam reporter in order to active the hosting again, when they have no right to do so when the email is NOT spam (as indicated above)? If you say that this did not happen, I'll talk to administration and escalate this further with you. Administration would have delete the account anyway, but you guys have no right throwing out conditions like that.

    You may be right about the 3 spam request emails, as it was not mentioned by administration.

  21. #101
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    Nov 2001
    Location
    London
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    Quote Originally Posted by vspin View Post
    mdrussell, do you identify vBulletin (forum system) sending out Happy Birthday emails to registered members as spam? Yes, it may be unwanted for some, but it's a legitimate email being sent to a member. So my second question to you is, would Web Hosting Buzz FORCE its client to delete the account of the spam reporter in order to active the hosting again, when they have no right to do so when the email is NOT spam (as indicated above)? If you say that this did not happen, I'll talk to administration and escalate this further with you. Administration would have delete the account anyway, but you guys have no right throwing out conditions like that.

    You may be right about the 3 spam request emails, as it was not mentioned by administration.
    I'd be happy to discuss and resolve this for you but you have to be our client / the account holder for us to be able to talk to you about the account. I'm not sure if you are based on the above message.

    If you are, please contact matt[at]webhostingbuzz.com. If someone else is the account holder / our client, please pass my contact details to them.

    Matt

  22. #102
    What? You don't have to discuss an account to answer my questions, which you should know the answers to. If you choose to dodge my questions that's entirely up to you. You responded to my post.

  23. #103
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    Nov 2001
    Location
    London
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    Quote Originally Posted by vspin View Post
    What? You don't have to discuss an account to answer my questions, which you should know the answers to. If you choose to dodge my questions that's entirely up to you.
    To clarify our position:
    "If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists."

    We do not consider vB's birthday messages spam.

    In your subsequent response, you stated
    Quote Originally Posted by vspin View Post
    You may be right about the 3 spam request emails, as it was not mentioned by administration.
    That suggests you are not our client / the account holder and are familiar with the full story. We are not in the business of discussing account specific issues with anyone other than the account holder, hence me requesting an email to see if I can identify you as the account holder.
    Last edited by writespeak; 06-23-2012 at 10:10 AM. Reason: Edited by request

  24. #104
    You forgot a question:

    Would Web Hosting Buzz FORCE its clients to delete the account of the spam reporter in order to reactivate the hosting, when the reported spam was NOT spam?

  25. #105
    Hmm, well you and I both know you're not going to face liability answering that question, but if I was your client and you guys were forcing me to delete an account from a false spam claim in order to reactivate my hosting, I'd refuse and then take you to court for my losses.
    Last edited by vspin; 06-23-2012 at 05:14 AM.

  26. #106
    I'm sorry, but I have to follow up with this post.

    It turns out out that this guys who obviously supports this host is completely WRONG! I talk with administration and they did not receive one email, and to further prove this, the date of the spam complaint is the same date as the suspension. I have a copy of the complaint from Web Hosting Buzz to confirm this.

    Absolutely terrible! mdrussell, try figuring out your company's procedures before claiming to know anything.

  27. #107
    I spoke to support to get the real truths, here is the transcript (names were hidden):

    info: Please wait for a site operator to respond.

    info: You are now chatting with 'Support'

    Support: Welcome to WebHostingBuzz live chat support. What can I do for you?

    Me: <mdrussell name> of WebHostingBuzz said, "We deal with hundreds of spam requests daily and the legitimate ones are forwarded to the account owner to deal with. If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists."

    Me: Is that a true statement?

    Support: one moment please

    Support: sorry for keeping you waiting

    Me: np

    Support: could you please specify what kind of account do you have with us?

    Me: it's a domain account being hosted

    Support: what is you main domain with us?

    Me: why do you ask? I just want you to confirm or deny if the statement is true..

    Support: yes, the statement is true.

    Me: Okay, please explain [<Spam Complaint ID>]

    Me: <Incorrect domain name>

    Me: wait

    Me: <Correct domain name>

    Support: one moment please

    Me: Our account was suspended without a single email as the spam complaint shows on the dates.

    Support: as you are hosted on the shared server, we were forced to take measures at first. As the complaint has been received from public organization Comcast, it could have blocklist the IP of our server and all the accounts on the server could have had problems with sending mail.

    Me: But you said that you guys send 3 request first, so that is not true, correct?

    Support: this statement is true for our VPS and Dedicated servers as activity of such servers doesn't affect other users. So we can wait for a customer response.

    Support: in case of a shared server, we are not able to wait as IP blocklist can influence other customers

    Me: I see.. <mdrussell name> deemed the "spam" as not spam, could you credit our account anything?

    Support: I'm afraid this is a common situation for all shared accounts and in this case
    we don't provide any compensation.

    Me: Wow. Could you point me to your policy that says you suspend shared account instantaneously?

    Me: I think it's important information for the shared account holder to know.

    Me: So, if you can provide me that, I'll be on my way.

    Support: please have a look at our AUP, paragraph 1 http://www.webhostingbuzz.com/acceptable-use-policy.php

    Me: I don't see it, where it says instantaneously, and if it's the case where the "spam" is not spam..

    Me: The first paragraph doesn't even apply because it was not spam. Where is immediate suspension mentioned.

    Support: it was considered as spam. Please keep in mind that spam is any kind unwanted mail. And as spam is prohibited and we received a complaint, we can decide whether to suspend account or not.

    Me: It must be spam for any of that to apply

    Me: That is not true. I'm a network security specialist.

    Me: That is not spam as defined by the law.

    Me: If it were true my step mother's email would be spam

    Me: now wouldn't it?

    Me: In fact, any email your company sends me could be considered spam if I don't want it.

    Me: [Personal] Discretion has nothing to do with [identifying] spam.

    Support: as far as I understood, the Comcast received complaints from and then contacted us. We have to react at such notifications.

    Support: I'm afraid in this case you will have to contact Comcast on the matter

    Me: And if they deem it as non spam, are you willing to face the penalty for a false conviction?

    Me: Every spam complaint sent to you guys is deem as spam, whether it's spam or not, based on what you're telling me.

    Me: How is that reliable service if you don't value your customers integrity?

    Me: costomer's*

    Me: customer's*

    Me: This is all going down in my customer review.

    Support: we value our customers and that is why we protect them. We didn't want to allow Comcast block our IPs.

    Support: and I suppose if the complaint was received from Comcast, they indeed considered that mail as spam.

    Support: unfortunately I am not authorized to check whether that was spam or not and make any decisions

    Me: Email: Hello <name>, We at <domain name> would like to wish you a happy birthday today!

    Me: lol, it's a happy birthday email to a registered member.

    Support: I understand you frustration. But I'm afraid, I as not able to suspend or unsuspend the accounts as I am a sales representative. And we provide only first-level technical support.

    Me: Yes, but you have the authority to credit our account.

    Support: only our billing dept can credit the account. Please submit a ticket to our billing dept at the Helpdesk https://www.whbsupport.com/

    Me: Okay, well thank you. I'll give you this, you have been very polite.

    Support: You are welcome.

    Me: Have a nice day

    Support: have a nice day too

    Support: Thank you for using WebHostingBuzz Live Chat support! Feel free to contact us whenever you need assistance.

    Support: We always welcome your feedback, please click here to end this conversation and complete a short survey on your experience with WebHostingBuzz Live Chat support.
    Basically, if you use their shared hosting and some Joe reports your email as spam, you are suspended immediately, and if they remove the suspension, you are not compensated for your loss, whether it's spam or not. Every spam complaint sent to them IS spam, even if it's a legitimate email.

    I completely understand why they immediately suspend a shared hosting account because it can affect everyone else on the server, but no compensation, and no effort to determine if the spam is really spam, now that's sad. What I take from this is, don't expect reliability (resulting in loss), and your integrity means nothing.

  28. #108
    Join Date
    Jul 2002
    Location
    Tasmania, Australia
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    Quote Originally Posted by vspin View Post
    Our game has a vBulletin forum hosted on Web Hosting Buzz.
    Is that your forum?

  29. #109
    Yes, I'm an officer within the organization.

  30. #110

    Awesome Hosting Comany!

    I must say that Web Hosting Buzz company is truly amazing! Their services were amazing and they are very reliable. I even got a couple of friends giving them a try and they are happy as well! I wish I would have found them much sooner! Thanks for such a great company

  31. #111
    Join Date
    Jul 2010
    Location
    Italy
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    4,059

    Lightbulb Objectivity

    First and foremost, I'm not a WebHostingBuzz client, but I plan to become one next year.
    I just wanna point out a couple of things to the critics in this thread which, if they're honest, they'll recognize as unbiased and objective.

    1) I've yet to see another hosting company manager/CEO who bothers to look at threads like this, let alone answer in order to help.
    2) Since I plan to buy hosting with WHB, I've googled WebHostingBuzz reviews, and I've read all the reviews linked in the first two pages of my Google search: 85% of those reviews were postive; negative ones were only a small handful. This means WHB is quite reliable.

    I think that anyone who has at least a drop of common sense will admit these things cannot be denied or debated: it's highly impossible that so many reviews are fake or that mdrussell is someone else in disguise.

  32. #112
    Join Date
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    The Midwest
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    Well that was quite the read.

    Mods.gif?

  33. #113
    status.webhostingbuzz.com/index.php/2013/01/15/emergency-raid-array-failure-rs5-abstractdns-com/

    all data lost everything lost. more than 30 hosted sites important data and stuff... gezzzzzzzzzzzzzzz

  34. #114
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    Italy
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    Arrow Did it happen before?

    Quote Originally Posted by alquin View Post
    status.webhostingbuzz.com/index.php/2013/01/15/emergency-raid-array-failure-rs5-abstractdns-com/

    all data lost everything lost. more than 30 hosted sites important data and stuff... gezzzzzzzzzzzzzzz
    I checked the link and read about the issue...was this the first time ever? I fully agree with you this is really bad, but if this was the first time ever, it could turn out to be an once-in-a-lifetime thing.
    If it happened before, then we can take WHB out of the list of reliable hosts.

  35. #115
    Quote Originally Posted by alquin View Post
    status.webhostingbuzz.com/index.php/2013/01/15/emergency-raid-array-failure-rs5-abstractdns-com/

    all data lost everything lost. more than 30 hosted sites important data and stuff... gezzzzzzzzzzzzzzz
    I had the same problem. My sites were on the same server RS5 with webhostingbuzz. I've worked on my websites for years and spent thousands on ads, buildings backlinks and SEO but everything is gone.

    I think the best way is to post your issue everywhere on the internet so all people will know about them and they will lose their customers.

    They gave me the same silly offer as well. If you wanna contact me to find a good method about how could we post this issue online I'll be happy. You can contact me on my website e-bus.org


    Regards

  36. #116
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    Question What was the offer?

    Quote Originally Posted by alzayer View Post
    They gave me the same silly offer as well.
    What kind of offer did WebHostingBuzz do to you?

  37. #117
    Reseller hosting

  38. #118

    * How can i get all hosted websites backup using WHM

    How can i get all hosted websites backup using WHM
    I am using Centos with WHM
    i am able to take backup using cpanel but its too hard to visit every cpanel and take manual backup

    Please reply

  39. #119
    Quote Originally Posted by Surajcptt View Post
    How can i get all hosted websites backup using WHM
    I am using Centos with WHM
    i am able to take backup using cpanel but its too hard to visit every cpanel and take manual backup

    Please reply
    You could make backups using WHM or Shell if you have a dedicated Server.

  40. #120
    Join Date
    Jul 2010
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    Italy
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    Question Reseller and WHM

    Quote Originally Posted by alzayer View Post
    Reseller hosting
    You mean they offered you a superior reseller package in exchange for your data loss and downtime, is that right?
    Quote Originally Posted by Surajcptt View Post
    How can i get all hosted websites backup using WHM
    I am using Centos with WHM
    i am able to take backup using cpanel but its too hard to visit every cpanel and take manual backup

    Please reply
    I think you should open a thread for that question in the "Programming Tutorials" or "Programming Discussions" sections; your question will be more visible and you'll have answers in no time.

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