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Thread: hetzner!

  1. #1
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    hetzner!

    Hi,

    I'm wondering how come these servers are SO cheap?

    http://www.hetzner.de/rootserver.html

    Does anybody know if they offer sales/support services in English?
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  2. #2
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    They are so cheap because they use desktop cases / parts (just like a lot of parties in the USA) upon real servers like the "more expensive" companies.

    Also bandwidth in Germany is cheaper than other parts of Europe so it also does something at the price.

    If I am not mistaken they do provide support in English and German.
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  3. #3
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    I have been a hetzner customer for 3 years now and have nothing but praises for them!


    had almost a 100% uptime with 2-3 incidents here and there (1 due to a powerloss to the datacenter 2 years ago that lasted few hours, the rest hard drive replacements), the uptime on my servers with them is in 4xx days on average and only go down to do OS/kernel updates or hard drive replacements


    their support is in English and I usually just ring them up on the phone
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  4. #4
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    You should see OVH's prices...
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  5. #5
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    Very good experience

    This is my first post here. You have been warned.

    I have been a customer of Hetzner for over a year, and was extremely satisfied with their service. First, on price, if you're not EU citizen, you get 19% of VAT reduced from their listed prices.

    Now, the actual servers. 2x320 GB SATA (actually DS3000 now comes with 2x400 GB SATA), Dual Core Athlon and other stuff do not look like some cheap desktop box composed from spare parts. The hardware was working reliably for me. During one year period, I've experienced one 2-hour network outage (unscheduled) and one scheduled 2-hour power outage, for which I have been warned 30 days in advance.

    From the goodies they give you for free, I'll list 6 usable IP address, online reboot port *and* the rescue system which works completely off RAM. You can activate the rescue system through web control UI, and on the next server restart (either via command line or through the Web reboot port) your server boots off the minimal Debian-based distribution held in RAM, with the root password randomly generated and available from the Web UI. From the rescue boot you can mount disks, check other hardware etc, and if you skilled enough, you can start VNC installation of the operating systems not supported via install menu, like RHEL4/5 or Fedora 7/8, avoiding the need for KVMoIP console which I think costs EUR 25/hr.
    On top of it, you get 50 GB of free FTP storage (never used it). From the Web UI you can also set reverse DNS entries and check your traffic usage.

    So where's the catch? The catch is in bandwidth. If you pass over 1TB mark, your connection gets degraded. How much, I don't know since I have never used that much.
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  6. #6
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    Quote Originally Posted by Looie View Post
    You should see OVH's prices...
    oh my god don't even compare OVH to Hetzner!

    OVH are scum (scam?) operation with zero customer support and terrible hardware and bandwidth, out of all the hosts i was ever with OVH are the lowest of the low while Hetzner are top of the list and i am happy to do business with them

    i would not recommend OVH to my worst enemy!


    So where's the catch? The catch is in bandwidth. If you pass over 1TB mark, your connection gets degraded. How much, I don't know since I have never used that much.
    it gets cut to about 6-10 mbit tho its not strict 1TB it seems to be done manually about 2TB and sometimes they dont bother if its close to the end of the month, still as long as you are not doing anything bandwidth intensive thats more than enough
    Last edited by dfh_ie; 02-07-2008 at 09:13 AM.
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  7. #7
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    Quote Originally Posted by Seb_wh View Post
    KVMoIP console which I think costs EUR 25/hr
    You can get the KVMoIP console "Lara" for free to fix false network configs, etc.
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  8. #8
    Hetzner is very nice, friend of mine has 6 server there.
    Beside, i'm living next to them^^

    Since they released the new offers they became very interesting, also for me. Hardware is nice, Networkspeed is "ok" and price is amazing.
    The Bwlimits are a problem for some customers.. but look at ovh: their network sucks. They have a spam/ddos/warez infrastructure, hetzner delivers content faster, has better pings and by the way more reliable hardware.

    After 1 TB the connection is decreased to 10Mbit/s, but as someone here said, this really seems to be done manually, never heard of exact limitation.
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  9. #9
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    Heztner on the face of it are pretty good value for money and their hardware from my own experience is reliable, the network has occasional packet loss and short drops but I believe they have multiple datacentres so it may be pot luck how that works out. For the prices of the lower end servers they probably the best choice. Also the traffic can go over 1TB without the 10mbit throttle, I believe they only enforce that if the amount is severely over 1TB when badly abused.
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  10. #10
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    A pity they don't offer Windows - especially with those prices.
    -Mr Bister
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  11. #11
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    send them a disk and they will install it for you
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  12. #12
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    I'm also a happy Hetzner customer. But after talking with Sturmnacht I will try keyweb.de for a W2K3 gigabit dedicated server -- keyweb is the first EU provider I found which doesn't charge for W2K3.
    Last edited by dotHostel; 02-08-2008 at 02:44 PM.
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  13. #13
    The site is in German Lang. Do you know if they have also cpanel ? I don't see somewhere. We have to pay extra for panel or what ?
    Shared | Reseller Hosting | WHMSonic Shoutcast
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  14. #14
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    Quote Originally Posted by urlhosts View Post
    The site is in German Lang. Do you know if they have also cpanel ? I don't see somewhere. We have to pay extra for panel or what ?
    There is a small flag to show the dedicated servers page in English. However I saw nothing regarding panels. Before I did sign I emailed a few questions and they replied in minutes. Maybe you should email/phone sales or support ...

    Quote Originally Posted by mihd View Post
    their support is in English and I usually just ring them up on the phone
    Last edited by dotHostel; 02-08-2008 at 05:11 PM.
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  15. #15
    Hello

    Hetzner problem is the new servers that do not support any OS that runs with cpanel that is a major issue, if you want to run cpanel you must install openvps to have CENTOS installed in other partition.

    In hosting market this is a major problem.

    Regards,
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  16. #16
    Just ordered Root Server DS (3000) from hetzner
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  17. #17
    now try to install cpanel
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  18. #18
    Quote Originally Posted by CodeSpanker View Post
    now try to install cpanel
    What do you mean? I know they use webmin or something like that as cpanel.
    Do you mean it is impossible no install Plesk ?
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  19. #19
    Hello,

    What i mean is that is impossible to install cpanel unless you install a VPS system, that is a major outcome to hosting providers, most of them use CPANEL.

    Regards,
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  20. #20
    I actually sent them a question about this, and below is the exact answer I got.


    you can have each OS you want.
    You install OS yourself via remote console (LARA), which you get from us
    for installation.
    Costs 25 Euro extra once for each new installation.
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  21. #21
    Try install centos and you will see, the server will not come up because of kernel version, you will have to use 2 different OS in a vps environment, if it was possible they would offer the installation by default.
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  22. #22
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    I think the kernel problem is related to MainBoards that they use.

    Install centOS and put this line on the grub.conf in the end of the 1st of the kernel you will use..

    pci=nommconf all-generic-ide
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  23. #23
    Have you tried that? Did it work? I have my doubts on that. We have tried several times and had to choose for VPS system.
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  24. #24
    you should be able to install cpanel if you can choose the os to run. Just install the latest stable version of the choosed os
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  25. #25
    That is not correct none of the OS supplied by Hetzner are supported by CPANEL, so even if you could install it if you have a problem cpanel wont help you.
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  26. #26
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    Howdy,

    Yes we have used that on many servers not only Hetzner, but also other companies' servers. The problem is something related to Motherboard that doesn't recognize the kernel and it sometimes happen with new installation and sometimes upon upgrade.

    Regards.
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  27. #27
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    Additionally you are not true here.

    cPanel can be installed on some certain OS and hetzner's default setup doesn't allow it to be installed. -Not supported by cPanel.

    I am not a fan or vice versa for Hetzner but my personal thought about them are, "good when you can install your server"

    Regards.


    Quote Originally Posted by alphonse_blanc View Post
    you should be able to install cpanel if you can choose the os to run. Just install the latest stable version of the choosed os
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  28. #28
    so whats the last word on this. is it possible to install CentOS or any cpanel compatible distribution?

    If not, which OS would you recommend me to install from there? (total newbie here). 32 or 64 bit versions?

    thanks!
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  29. #29
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    Here's what they sent me regarding cPanel:

    Hello,

    we don't offer cpanel, so we don't support it.
    If cpanel isn't supported by OS we offer I don't know.
    If you need an OS that supports cpanel you can have it.
    You install OS yourself via remote console (LARA), which you get from us
    for installation.
    Costs 25 Euro extra once for each new installation.

    But no guarantee and support.
    Generally we don't have softwaresupport at rootservers, cause you are root.

    best regards

    Arno Pirner

    Hetzner Online AG
    Grünberger Straße 27
    90475 Nürnberg
    Tel: 0911 234226-927
    Fax: 0911 234226-928
    [email protected]
    http://www.hetzner.de

    Registergericht Ansbach, HRB 3204
    Vorstandsvorsitzender: Dipl. Ing. (FH) Martin Hetzner
    Aufsichtsratsvorsitzender: Günther Müller
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  30. #30
    They dont offer CENTOS on their default OS because it cant be installed on their machines, only if you use VPS environment. (By the way none of Cpanel supported OS can be installed)

    What amazes me is that they say they dont know CPANEL OS compatible versions??? That cant be true, they say they dont know to avoid telling you that there is no way to install it on their servers without VPS.

    Regards,

    It is funny a datacenter that won´t care about the most used hosting control panel....
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  31. #31
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    Quote Originally Posted by CodeSpanker View Post
    It is funny a datacenter that won´t care about the most used hosting control panel....
    In europe Directadmin is the most used control panel, got 4 directadmin servers running fine with Fedora 8 at Hetzner I can confirm that the support is fast and willing to help, even if its an unmanaged server. Hardware is not a-class (MSI Motherbords) but OK, the netwerk is ''OK'' either.. not the fastest but it is stable.

    The new server nics are not supported in CentOS (Since they are PCI-X Nics), but as soon as CentOS has support for it they will bring back the CentOS option.
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  32. #32
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    I have alot of servers with them and all are working very smoothly, Suse 10.3, never had issues with drivers


    i couldn't care less if cpanel doesn't work on them, as i use my own software and am very weary of third party php scripts which are usually of terrible standard


    the hardware is good and netowork is ok, my uptimes are in 300-400 day ranges , if i didnt have to update kernels or to latest versions of suse it be alot higher
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  33. #33
    The issue is not that, i bet with you that are much more users that dont care you use your own software, for hosting business they must support cpanel, if they dont its their loss and not understandable on my point of view.
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  34. #34
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    offtopic

    I always wondered why cpanel is so popular when it needs some very outdated software to run on. is it laziness?



    hell if they replaced apache to lighttpd or nginx in cpanel, bang you get a much faster control panel using alot less resources!



    but yea i see your point, just contact them and they'll install it for you even if its not on list


    you see things like this all the time with providers Suse being popular in EU and CentOS in US
    Last edited by dfh_ie; 02-29-2008 at 05:57 PM.
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  35. #35
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    I would say there is no relation between good software and popular software.
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  36. #36
    The point is that Hetzner do not support the most used control panel of the world, that means loosing lots of clients, even if they have many clients i dont think they are in position to discard others, in this case cpanel users.

    Maybe Hetzner people check this forum and understand what is obvious, they must support CENTOS if they want to get the hosting market (a good market)
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  37. #37
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    I also see nor reason why they shouldn't, but it looks like the manage despite that. Would be nice to see a statement why they do not offer cPanel.
    -Mr Bister
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  38. #38
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    Why would they support cPanel, they sell dedicated servers, not control-panels. Just buy your services from a company which can deliver you managed services incl. cPanel on CentOS. If you can't do it yourself hire a specialist.

    Please note that CentOS doesn't support the onboard NIC on the motherboard, so you have to compile your own kernel. Board is a MSI K9AG neo2 digital.
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  39. #39
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    Quote Originally Posted by dotHostel View Post
    I would say there is no relation between good software and popular software.
    yea look at windows vs. linux

    The point is that Hetzner do not support the most used control panel of the world, that means loosing lots of clients, even if they have many clients i dont think they are in position to discard others, in this case cpanel users.

    Maybe Hetzner people check this forum and understand what is obvious, they must support CENTOS if they want to get the hosting market (a good market)
    ill disagree that cpanel hosting market is a good market to aim at, considering its saturated and full of resellers on top of other resellers with slim margins

    and as someone mention EU hosting market is different to the US, there are other control panels and Linux flavors which are more popular

    anyways its their business, just because they dont aim at cpanel users that make them bad out of sudden? confixx and directadmin are more popular in their market, also i dont blame them for not having an OS such as CentOS on list most packages on CentOS are very old and probably present a security risk, my own experiences with CentOS weren't great everything was obsolete in linux terms


    Why would they support cPanel, they sell dedicated servers, not control-panels.
    exactly their prices are low enough as it is for the hardware you get, and if one cant manage their own servers they shouldn't be in the business or hire someone else to do it!

    if you can find someone with same specs and lower prices and better support as their DS7000/9000 do mention them, im all ears


    The point is that Hetzner do not support the most used control panel of the world, that means loosing lots of clients, even if they have many clients i dont think they are in position to discard others, in this case cpanel users.
    once again its their business, and did you contact them for a custom quote like i told you? my friend has a hetzner server with cpanel and no issues..
    Last edited by dfh_ie; 03-02-2008 at 05:51 AM.
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  40. #40
    Quote Originally Posted by dotHostel View Post
    I'm also a happy Hetzner customer. But after talking with Sturmnacht I will try keyweb.de for a W2K3 gigabit dedicated server -- keyweb is the first EU provider I found which doesn't charge for W2K3.
    I've had to block the entire netblock that keyweb owns because of the high level of abuse coming from there
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